1. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Trial and evaluation in the use of library services away from the library Chris Awre – University of Hull Ralph Q uarles – Indiana University

2. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Introduction How many computers to run a campus? How about libraries? Why cant we all get together? Two paths to discerning user needs

3. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems CREE : Genesis Increasing range of search tools available Parallel development of institutional environments –Web look and feel, Portal, Virtual Learning Environment/Course Management System How do search tools fit into these environments? JISC funding to explore user requirements and new technologies (JSR 168 and WSRP)

4. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems CREE : Background Institutional portal introduced in September 2003 (uPortal) http://www.hull.ac.uk/esig/portaltour/ User requirements an integral part of implementing this - has resulted in up to 15,000 users per week Library and library services underrepresented within the portal and away from home website

5. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems CREE : Goals Examine user requirements for using different types of search tools in different institutional contexts Inform future technical development across project partners and focus resources Test feasibility of using JSR 168 and WSRP standards for presentation of search tools within conformant portals

6. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems CREE : Stakeholders Project partners –University of Oxford & Newark and Sherwood College –Technical partners Library staff –Impacts on future planning of service delivery Most importantly - the users! –Requirements gathered according to role (teaching staff, undergraduate etc.)

7. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems CREE : Process National online survey, Sept-Oct 2004 –Covered current and potential use of search tools in different contexts Focus groups, Nov-Dec 2004 –Collective views and response to survey results User testing with demonstrators, Apr-Jul 2005 –Feedback based on practical interaction Each fed into the next stage

8. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems CREE : Test & Evaluation Survey: Backed accepted search use wisdom and suggested open-mindedness to the use of search tools in different contexts Focus groups: validated survey results and allowed search behaviour to be re-assessed User testing: very positive response to use of search tools in different contexts –Subject resource access within VLE/CMS favoured Full results at http://www.hull.ac.uk/esig/creehttp://www.hull.ac.uk/esig/cree

9. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Twin Peaks : Genesis Collaborative libraries & campus computing Evolution in IU course management systems Point of need and opportunity

10. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Twin Peaks : Background Separate database driven library web 46,000 digital collections & 6M item catalogue http://www.libraries.iub.edu Increasingly central campus collaboration and learning web http://oncourse.iu.eduhttp://oncourse.iu.edu, local version of… http://www.sakaiproject.org

11. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Twin Peaks : Goals To search at the point of need within course management & collaboration system Create list of article level persistent links without leaving CMS for vendor site Create functional tool in one year or less to allow demo, feedback, and potential use in early production version of new CMS

12. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Twin Peaks : Stakeholders On campus & remote users –Faculty –Undergraduate & Graduate students –Informed by LibQUAL+TM 2004 surveyLibQUAL+TM 2004 survey Service staff –University IT Services staff –Library staff Sakai project participants & partners

13. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Twin Peaks : Process Rapid prototyping Evolutionary formative testing Demonstrations to wider Sakai audience Rolling refinement

14. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Twin Peaks : Test & Evaluation Demo site at http://129.79.35.230:8080/portalhttp://129.79.35.230:8080/portal Incorporation into users workflow Wide solicitation of informal & formal feedback Simultaneous prototyping by others –Massachusetts Institute of Technology (MIT) –Johns Hopkins University

15. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Comparison & Outcomes

16. INDIANA UNIVERSITY LIBRARIES Enabling the library in university systems Future Plans CREE –Disseminate user requirements to all project partners and wider community –Develop contextual library services for delivery at Hull Twin Peaks –Fall 2005 debut in IU production course systems as is –Migration to a central resource service in Sakai –Planned addition to overall Sakai system v2.1