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Veterinary Practice Management Brian Wright MBA CMgr CVPM Veterinary Practice Management Association.

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Presentation on theme: "Veterinary Practice Management Brian Wright MBA CMgr CVPM Veterinary Practice Management Association."— Presentation transcript:

1 Veterinary Practice Management Brian Wright MBA CMgr CVPM Veterinary Practice Management Association

2 Why me? Science based Science based Biochemistry – clinical/research Biochemistry – clinical/research Administrative load Administrative load Further qualifications Further qualifications Professional manager Professional manager

3 Veterinary Practice Meet George Meet George Recently qualified vet Recently qualified vet Set up his own practice Set up his own practice

4 Successful Veterinary Practice George was good George was good Well-liked Competent Healthy pets Healthy pets Happy clients Happy clients George was happy George was happy

5 Veterinary Business

6 Who runs the Practice? George is a vet George is a vet George wants to vet George wants to vet George is happy vetting George is happy vetting George needs a Practice/Business Manager George needs a Practice/Business Manager

7 The role of the Manager Personnel Personnel Marketing Marketing Finance Finance Compliance Compliance Strategy Strategy

8 Personnel Recruitment Recruitment Managing expectations Managing expectations Skill mix – existing & required Skill mix – existing & required Induction Induction Reporting lines Reporting lines Training short & long term Training short & long term Appraisal Appraisal Motivation Motivation Team Building Team Building Staff Handbook Staff Handbook Protocols SOPs Staff Contracts Staff Contracts Disciplinary Grievance Job Descriptions Job Descriptions Health & Safety Health & Safety WTD CPD CPD Development Recording

9 Marketing Image Image Practice Brochure Practice Brochure Literature Literature Website Website Client Bonding Client Bonding Advertising Advertising

10 Finance Budget Budget Monitor & Review Monitor & Review Expenditure Expenditure Overheads Overheads Supplier Contracts Supplier Contracts Bank/credit charges Bank/credit charges Turnover Turnover Price review Benchmarking Investment Investment Borrowing Capital Return

11 Compliance Statutory Requirements Statutory Requirements Health & Safety Health & Safety Ethical considerations Ethical considerations RCVS Guide to Professional Conduct RCVS Guide to Professional Conduct Practice Standards Practice Standards Clinical Audit Clinical Audit

12 Strategy Vision & Mission Vision & Mission Future Growth & Direction Future Growth & Direction Service Provision Service Provision Utilisation of Resources Utilisation of Resources Physical and Human Physical and Human Business Planning Business Planning Competition Competition

13 Careers in Practice Management Veterinary Practice Veterinary Practice Private Private Corporate Corporate Academia Academia Vet Schools Vet Schools Business Units Business Units Charities and NFPOs Charities and NFPOs Consultancy Consultancy Veterinary Industry Veterinary Industry

14 Veterinary Industry

15 Pfizer Business Consultants Purdue University Purdue University European School of Management European School of Management Experts from across Europe Experts from across Europe 18 months intensive training 18 months intensive training Launched Vet Support + in March 2010 Launched Vet Support + in March 2010 Range of products to vet practices Range of products to vet practices

16 Person Specification for a Manager Knowledge of business/management Knowledge of business/management Year 2 Enterprise module Year 2 Enterprise module Further qualification Further qualification Knowledge of the veterinary environment Knowledge of the veterinary environment Culture Culture Insular Insular

17 Further Qualification Business/Management degree, diploma, certificate, award, etc Business/Management degree, diploma, certificate, award, etc Veterinary Practice Administration Certificate (VPAC) Veterinary Practice Administration Certificate (VPAC) Certificate in Veterinary Practice Management (CVPM) Certificate in Veterinary Practice Management (CVPM)

18 Questions?


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