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Veterinary Practice Management

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Presentation on theme: "Veterinary Practice Management"— Presentation transcript:

1 Veterinary Practice Management
Brian Wright MBA CMgr CVPM Veterinary Practice Management Association

2 Why me? Science based Biochemistry – clinical/research
Administrative load Further qualifications Professional manager

3 Veterinary Practice Meet George Recently qualified vet
Set up his own practice

4 Successful Veterinary Practice
George was good Well-liked Competent Healthy pets Happy clients George was happy

5 Veterinary Business

6 Who runs the Practice? George is a vet George wants to vet
George is happy vetting George needs a Practice/Business Manager

7 The role of the Manager Personnel Marketing Finance Compliance

8 Personnel Recruitment Staff Handbook Staff Contracts Induction
Managing expectations Skill mix – existing & required Induction Reporting lines Training short & long term Appraisal Motivation Team Building Staff Handbook Protocols SOPs Staff Contracts Disciplinary Grievance Job Descriptions Health & Safety WTD CPD Development Recording

9 Marketing Image Practice Brochure Literature Website Client Bonding

10 Finance Turnover Budget Expenditure Investment Price review
Benchmarking Investment Borrowing Capital Return Budget Monitor & Review Expenditure Overheads Supplier Contracts Bank/credit charges

11 Compliance Statutory Requirements Health & Safety
Ethical considerations RCVS Guide to Professional Conduct Practice Standards Clinical Audit

12 Strategy Vision & Mission Future Growth & Direction Service Provision
Utilisation of Resources Physical and Human Business Planning Competition

13 Careers in Practice Management
Veterinary Practice Private Corporate Academia Vet Schools Business Units Charities and NFPOs Consultancy Veterinary Industry

14 Veterinary Industry

15 Pfizer Business Consultants
Purdue University European School of Management “Experts” from across Europe 18 months intensive training Launched “Vet Support +” in March 2010 Range of “products” to vet practices

16 Person Specification for a Manager
Knowledge of business/management Year 2 Enterprise module Further qualification Knowledge of the veterinary environment Culture Insular

17 Further Qualification
Business/Management degree, diploma, certificate, award, etc Veterinary Practice Administration Certificate (VPAC) Certificate in Veterinary Practice Management (CVPM)

18 Questions?

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