1. © Copyright 2013 TONE SOFTWARE CORPORATION New Client Turn-Up Overview

2. © Copyright 2013 TONE SOFTWARE CORPORATION New Client Turn-Up Process Ready for New Client Turn-Up Process Step 1 - 2 Standard DAP Configurations for Hardware Step 2 - DAP Hardware Sourcing and Lead Process Step 3 - MSP Personnel for DAP SW Installation, Configuration and Shipment Step 4 - Process for On-Site Client Installation for DAP HW Pre-Requisites New Client Turn-Up Process

3. © Copyright 2013 TONE SOFTWARE CORPORATION New Client Turn-Up Process – Prerequisite Recommendations and Dependent on Existing MSP Process Ready for New Client Turn-Up Process Step 1 - 2 Standard DAP Configurations for Hardware Step 2 - DAP Hardware Sourcing and Lead Process Step 3 - MSP Personnel for DAP SW Installation, Configuration and Shipment Step 4 - Process for On-Site Client Installation for DAP HW

4. © Copyright 2013 TONE SOFTWARE CORPORATION Prerequisite Step 1: 2 Standard DAP HW Recommendations 1.Small DAP – Assumed Rack Server is Preferred Monitoring Capacity: 1 PBX 10 SNMP Devices HW Minimum Specification Hardware Example – Dell PowerEdge R210 II Rack Mounted Server ProcessorIntel Celeron G530 2.4 GHz, 2M Cache, Dual Core Memory2GB Hard Drive2 x 500GB 7.2K RPM SATA RAID ControllerPERC S100 RAID 1 OSCentOS Linux or Red Hat Linux Network ControllerOn-Board Dual Gigabit Network Adapter Approximate Cost$1000

5. © Copyright 2013 TONE SOFTWARE CORPORATION Prerequisite Step 1: 2 Standard DAP HW Recommendations 2.Large DAP – Assumed Rack Server is Preferred Monitoring Capacity: 10 PBXs – Alarming and Traffic 100 SNMP Devices HW Minimum Specifications Hardware Example – Dell PowerEdge R210 II Rack Mounted Server ProcessorIntel Xeon E3-1230v2 3.30 GHz, 8M Cache, Quad Core Memory8GB Hard Drive2 x 500GB 7.2K RPM SATA RAID ControllerPERC S100 RAID 1 OSCentOS Linux or Red Hat Linux Network ControllerOn-Board Dual Gigabit Network Adapter Approximate Cost$1500

6. © Copyright 2013 TONE SOFTWARE CORPORATION Prerequisite Step 2: DAP HW Sourcing and Lead Process Considerations for MSP 1.Will Manufacturer Install Linux or Will MSP? 2.Standardize on Model and Configuration from the Manufacturer 3.Manufacturer Lead Times on New Orders 4.Does MSP want spare units pre-configured for New Clients?

7. © Copyright 2013 TONE SOFTWARE CORPORATION Prerequisite Step 3: MSP Personnel for DAP SW Install and Config Assuming MSP Will Install DAP OS and SW 1.General Linux OS Installation Time – 1 – 2 Hours (Min – Max) 2.DAP SW Installation and Configuration Time – 1 – 2 Hours (Min – Max) Documented Steps by Tone Software Includes: Transfer DAP SW files to the DAP Server Execute a set of Installation Scripts with Prompts Install the Certificate Key for Secured Connection Configure the ReliaTel Host IP and Port 3.DAP System Validation – 2 – 4 Hours (Min – Max) 4.Total Install and Config Time – Approximately 4 – 8 Hours (Min – Max) 5.Total Shipment Process and Timeframe to Client Site – X Days

8. © Copyright 2013 TONE SOFTWARE CORPORATION Prerequisite Step 4: On-Site Client DAP Installation Process Considerations for MSP 1.Process for On-Site Installation for Client 2.On-Site Client DAP HW Installation Requirements 1U Rack Space (Assuming Dell Server) with Power and Ethernet Drop 1 IP Address with Outbound IP Access to the ReliaTel Server IP Address and 443 Port A temporary local Keyboard and Monitor for any troubleshooting if-required IP Access from the DAP Ethernet Interface to the Client Monitored Devices 3.Role of MSP In Walking Client through the DAP HW Install and Connection 4.Administrator Configure and Validate Remote DAP on the ReliaTel Portal

9. © Copyright 2013 TONE SOFTWARE CORPORATION New Client Turn-Up Process – Configure Client’s ReliaTel Portal Acquire DAP HW from Manufacturer: X Days Install, Configure and Validate DAP HW and SW: 4–8 Hours Ship DAP to Client: X Days Onsite Client DAP HW Installation and Validation: X Days Configure ReliaTel Portal with Client Devices for Monitoring: X Hours Validate Data and Final Client Turn- Up: 1 Day Hand Off from Deployment to Operations New Client Deployment Operational Support Pitfalls: 1.Lead Times 2.HW Changes 3.HW Defects Pitfalls: 1.HW Changes 2.HW Defects 3.Connectivity Pitfalls: 1.Timeframes 2.Damages Pitfalls: 1.Client Knowledge 2.Meeting Requisites 3.IP Connectivity Pitfalls: 1.IP Connectivity 2.IP Troubleshooting Pitfalls: 1.IP Connectivity 2.IP Troubleshooting

10. © Copyright 2013 TONE SOFTWARE CORPORATION New Client Turn-Up Process – Configure Client Devices & Final Turn-up ReliaTel Device Configuration : 1. Obtain all device monitoring information and requirements Utilize Device & User Information templates provided byTone Software 2. Configure devices for monitoring Utilize Tone’s Foundation Kit & Sample Device Templates Reference Tone’s Quick Start Guide for Device Configuration 3. Validate Data and Final Client Turn-up – MSP Process