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RELU CALL PI meeting, 12 October, 2005 RELU Data Support Service RELU-DSS Louise Corti, UK Data Archive.

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Presentation on theme: "RELU CALL PI meeting, 12 October, 2005 RELU Data Support Service RELU-DSS Louise Corti, UK Data Archive."— Presentation transcript:

1 RELU CALL PI meeting, 12 October, 2005 RELU Data Support Service RELU-DSS Louise Corti, UK Data Archive

2 RELU CALL PI meeting, 12 October, 2005 Themes and data RELU themes: –A The Integration of Land and Water Use –B The Environmental Basis of Rural Development –C Sustainable Food Chains –D Economic and Social Interactions with the Rural Environment Programme is both using and creating a variety of data sources disparate types of data – social and environmental and biological data estimate some 80 datasets from Call 1 (8 major research projects and smaller scoping studies)

3 RELU CALL PI meeting, 12 October, 2005 RELU data types Social data – people based –Micro (survey) Household or individual level attributes Behaviour, attitudes and options Business/company –Farm level data –Aggregated UK Census e.g. small area statistics) Retail statistics health indicators GIS/Spatial data geographically referenced environmental databases –Ordnance survey –Road networks –Settlement

4 RELU CALL PI meeting, 12 October, 2005 RELU data types continued water quality, land fill, air quality, emission levels soil data, eg mineral composition ecological data, animal and bird distributions agricultural census climate and meteorological data river flow data biochemical data relating to foods/habitats

5 RELU CALL PI meeting, 12 October, 2005 RELU Data Support Service set up to help oversee and implement the Programme's Data Management Policy and Data Management Plan provides a support service for RELU researchers and staff to gain information and guidance on issues surrounding longer-term data sharing and preservation joint support service run by: –ESRC/JISC supported UK Data Archive at Essex (UKDA) –The NERC-supported Centre for Ecology & Hydrology (CEH) funded initially for one year supporting one FTE and outreach activities: 1 Jan 05 – 31 Dec 05. Continuation at some level expected

6 RELU CALL PI meeting, 12 October, 2005 RELU Data Management Policy www.relu.ac.uk/about/data.htm builds on existing ESRC and NERC mandatory data policies enhances the capabilities for interdisciplinarity and thus improves the ability of the research community to: –apply learning from one field to another –combine different methodological approaches and sources of information –cross-fertilise ideas and concepts –understand scientific, technological and environmental problems in their social and economic contexts

7 RELU CALL PI meeting, 12 October, 2005 Policy principles publicly funded research data are a valuable, long term resource to ensure maximum research exploitation data must be managed effectively from day-1 researchers must collect data in such a way as to ensure longer term sharing and manage their data effectively during the life of a project RELU funds will support data management through the life of the project data must be made available by researchers for archiving: ESRC and NERC supported data centres provide long-term, post-project data management

8 RELU CALL PI meeting, 12 October, 2005 Longer-term data sharing data centres /archives make (selected) data created available to other bona fide researchers safeguards to protect the interests of the original collector, who may retain Intellectual Property Rights preserve data using up-to-date curation systems and keep apace with technology and data trends provide support resource discovery and user support services provide access to enhanced data, e.g combined, exemplars etc.

9 RELU CALL PI meeting, 12 October, 2005 RELU DSS Activities I set up a data management advisory and support service for Call 1&2 award holders and Call 2&3 applicants and successful award holders : –1 FTE - 8 staff in place – ESDS and CEH –web presence established http://relu.esds.ac.uk/ –external email list established DSS-RELU@essex.ac.uk –regular DSS staff meetings held, CROSS SITES –regular communication with Programme Directors Office ongoing provide guidance to the PMG and data sub-group on data management issues and longer-term costing for ongoing support of RELU projects data management and ultimate archiving

10 RELU CALL PI meeting, 12 October, 2005 RELU DSS Web pages Screen dump

11 RELU CALL PI meeting, 12 October, 2005 RELU DSS Activities II provide a web-based information portal that will provide expert guidance on data management issues and searchable structured information about RELU data: –guidance on key issues in data management –draft booklet on Guidance on Data Management circulated –web pages and brochure –metadatabase about data being created within programme embarked on a limited programme of outreach and training aimed at RELU award holders:

12 RELU CALL PI meeting, 12 October, 2005 RELU DSS Activities III identifying and cataloguing with the intention of facilitating access to key external data sources for RELU projects, where required –clear need to provide structured information and pointers to third party data sources –compiled spreadsheet of some 400 sources that have been mentioned/requested by REL researchers –adding contact information, costs, licensing restrictions etc. –RELU Programme Office may help to facilitate programme-level or ideally, longer-term community access

13 RELU CALL PI meeting, 12 October, 2005 Existing 3 rd party datasets Research Council data centres –NERC centres e.g CEH (land cover and HOST) –Rothmansted (BBSRC experimental samples of crops and soils) –Economic and social data service (eg ESRC Health and Lifestyle survey) –EDINA/UK Borders (boundary data for admin areas) Public/Private Research institutes –Macaulay soils and derived; climate; land cover; land capability data De partment for Environment, Food and Rural Affairs (DEFRA) eg Farm Business survey Scottish Executive Environment and Rural Affairs Department (SEERAD) Environment Agency (EA) National Soil Research Institute Met Office

14 RELU CALL PI meeting, 12 October, 2005 DATA CENTRES

15 RELU CALL PI meeting, 12 October, 2005 ESRC/JISC Economic and Social Data Service Data for research and teaching purposes and used in all sectors and for many different disciplines official agencies - mainly central government individual academics - research grants market research agencies public records/historical sources links to UK census data qualitative and quantitative international statistical time series access to international data via links with other data archives worldwide history data service in-house (AHDS) 4,000+ datasets in the collection 200+ new datasets are added each year 6,500+ orders for data per year 18,000+ datasets distributed worldwide pa

16 RELU CALL PI meeting, 12 October, 2005 ESRC/JISC Data Centre national data archiving and dissemination service, running from 1 Jan. 2003 www.esds.ac.uk jointly supported by: –Economic and Social Research Council –Joint Information Systems Committee partners: –UK Data Archive (UKDA), Essex –Manchester Information and Associated –Services (MIMAS), Manchester –Cathie Marsh Centre for Census and Survey Research (CCSR), Manchester –Institute of Social and Economic Research (ISER), Essex

17 RELU CALL PI meeting, 12 October, 2005 ESDS Holdings Data for research and teaching purposes and used in all sectors and for many different disciplines official agencies - mainly central government individual academics - research grants market research agencies public records/historical sources links to UK census data qualitative and quantitative international statistical time series access to international data via links with other data archives worldwide history data service in-house (AHDS) 4,000+ datasets in the collection 200+ new datasets are added each year 6,500+ orders for data per year 18,000+ datasets distributed worldwide pa

18 RELU CALL PI meeting, 12 October, 2005 The large-scale government surveys General Household Survey Labour Force Survey Health Survey for England/Wales/Scotland Family Expenditure Survey British Crime Survey Family Resources Survey National Food Survey/Expenditure and Food Survey ONS Omnibus Survey Survey of English Housing British Social Attitudes National Travel Survey Time Use Survey

19 RELU CALL PI meeting, 12 October, 2005 Benefits of the large-scale government datasets good quality data –produced by experienced research organisations –usually nationally representative with large samples –good response rates –very well documented continuous data –allows comparison over time –data is largely cross-sectional hierarchical data –individual and household –intra-household differences –household effects on individuals Percentage of women aged 18-49 cohabiting General Household Survey

20 RELU CALL PI meeting, 12 October, 2005 Search on Environmental 200+ datasets found

21 RELU CALL PI meeting, 12 October, 2005 Types of qualitative data diverse data types: in-depth interviews; semi-structured interviews; focus groups; oral histories; mixed methods data; open- ended survey questions; case notes/records of meetings; diaries/research diaries multimedia: audio, video, photos and text (most common is interview transcriptions) formats: digital, paper, analogue audio- visual data structures - differ across different document types

22 RELU CALL PI meeting, 12 October, 2005 International data providers International Monetary Fund OECD United Nations World Bank Eurostat International Labour Organisation UK Office for National Statistics freely available to UK HE/FE – data licensing costs are paid by ESRC datasets delivered over the web via Beyond 20/20 Databanks cover: economic performance and development trade, industry and markets employment demography, migration and health governance human development social expenditure education science and technology land use and the environment

23 RELU CALL PI meeting, 12 October, 2005 ESDS: Online access to data and user guides web pages –easy to navigate format –web catalogue with variable level searching –subject browsing and major series –free web access to online doc - pdf user guides and forms registration –one-off registration with userid/password –online account management and Shopping Basket ordering –data are freely available for the majority of users –One-stop Athens authentication data download and online browsing –web download in various software formats - SPSS, STATA, tab-delimited, word –Nesstar – online data analysis and visualisation –ESDS International online system –ESDS Qualidata online browsing system

24 RELU CALL PI meeting, 12 October, 2005 NERC Data Centres NERCs data holdings – core asset Network of 7 Designated Data Centres who are responsible for managing NERC funded data and implementation of the NERC Data Policy data centres Central directory – the NERC metadata gateway E-Science funded NERC Data Grid under development

25 RELU CALL PI meeting, 12 October, 2005 NERC Designated Data Centres Antarctic Environmental Data Centre: Responsible for all NERC's data from the Antarctic, regardless of discipline British Atmospheric Data Centre: Responsible for atmospheric sciences data British Oceanographic Data Centre: Responsible for marine data National Geosciences Information Service: Responsible for geosciences data National Water Archive: Responsible for NERC's hydrological data and for the Government's National River Flow Archive Environmental Information Centre: Responsible for all other NERC terrestrial and freshwater data NERC Earth Observation Data Centre: Responsible for NERCs non- discipline-related remotely sensed data of the surface of the Earth acquired by satellite and airborne sensors

26 RELU CALL PI meeting, 12 October, 2005 NERC Data Centre Holdings The NERC MetaData Gateway simultaneously searches the catalogues of data held at several of the NERC designated data centres.

27 RELU CALL PI meeting, 12 October, 2005 QA and Data Management Plans

28 RELU CALL PI meeting, 12 October, 2005 Data Management Plan proforma to complete (Section 3 of the Project Communication and Data Management Plan) highlighting data management and custody issues at an early stage providing a basis for quality assurance within the Programme providing a basis from which award holders and the Programme Director can report and monitor project and overall RELU Programme progress

29 RELU CALL PI meeting, 12 October, 2005 Information required from plan requirements for access to existing datasets details of new and derived datasets to be produced quality assurance of data formats and standards data description and documentation ethical, legal issues and IPR resolution data back-up procedures, security archiving data (for Research Council data archives) data management representative RELU-DSS helps support these areas

30 RELU CALL PI meeting, 12 October, 2005 Data management Award holders will be required to provide full metadata together with a description of the datasets which their project generates –metadata is the information necessary to interpret, understand and use a given dataset without reference to the original data collector Agree the technical arrangements for data management and archiving (including decisions concerning final archiving destination for project data sets –formats for supply of data –licence agreements; IPR etc.

31 RELU CALL PI meeting, 12 October, 2005 RELU awards database

32 RELU CALL PI meeting, 12 October, 2005 Quality control and data management issues Survey data Qualitative data Environmental data

33 RELU CALL PI meeting, 12 October, 2005 Characteristics of a good archived research collection Life cycle approach taken accurate data, well organised and labelled files appropriate measurement of key concepts supporting data/documentation should be deposited to a standard that would enable them to be used by a third partycreated –major stages of research recorded –research/measurement instruments documented data that can be stored in user-friendly dissemination formats, but can also be archived in a future-proof preservation format consent, confidentiality & copyright resolved

34 RELU CALL PI meeting, 12 October, 2005 ESDS: Supporting documentation To produce catalogue record and user guide –funding application –questionnaire/Interview schedules –description of methodology (details of sample design, response rate, etc) –codebook(variable names, variable descriptions, code names and variable formatting information) –technical report describing the research project. –communication with informants on confidentiality –Coding schemes / themes –End of award report –software description/versions used –bibliographies, resulting publications –code used to create derived variables or check data (e.g. SPSS, STATA or SAS command files) Anything that adds insight or aids understanding and secondary usage

35 RELU CALL PI meeting, 12 October, 2005 Standardised description (metadata) fields taken from DDI specification for social science datasets

36 RELU CALL PI meeting, 12 October, 2005 Survey data - variables

37 RELU CALL PI meeting, 12 October, 2005 Labelling of survey data all variables should be named. Variable names should not exceed 8 characters where possible, as the most common format for disseminating data is SPSS all variables should be labelled. Labels should be brief (preferably < 80 characters), but precise and always make explicit the unit of measurement for continuous (interval) variables. Where possible, all variable labels should reference the question number (and if necessary questionnaire). For example, the variable q11bhexc might have the label q11b: hours spent taking physical exercise in a typical week. This gives the unit of measurement and a reference to the question number (q11b), so the user can quickly and easily cross-reference to it

38 RELU CALL PI meeting, 12 October, 2005 Labelling of survey data II for categorical variables, all codes (values) should be given a brief label (preferably < 60 characters). For example, p1sex (gender of person 1) might have these value labels: 1 = male, 2 = female, -8 = dont know, -9 = not answered where possible, all such labelling should be created and supplied to the UKDA as part of the data file itself. This is the expectation with data supplied in one of the three major statistical packages - SPSS, STATA or SAS.

39 RELU CALL PI meeting, 12 October, 2005 QA survey data: validation checks Computer aided surveys (CAPI, CATI or CAWI) these are the most accurate way of gathering survey data, but the software (e.g. Blaise) and hardware (e.g. a laptop for every interviewer) may be beyond project resources computer aided surveys allow one to build in as many logical checks - on question routing and responses - as is possible at the point of data creation Non computer aided surveys less control over initial responses, but checks can performed: –at the point of data entry/transcription if data entry software is used. However, there are few cheap data entry packages around –enter data without checks directly into a spreadsheet style interface (e.g. Excel worksheet, SPSS data view), and perform validation checks afterwards - via command files in statistical packages or Visual Basic code in Excel or Access

40 RELU CALL PI meeting, 12 October, 2005 An example of data seemingly untouched by the human eye : Originating error in text variables: OccupationDescription of Occupation sole traderpurveyor of seafood Propagated error in derived numeric variables: Respondent was coded under the standard occupational (SIC) code relating to food retailers: 52.2 Retail sale of food, beverages and tobacco in specialised stores

41 RELU CALL PI meeting, 12 October, 2005 Identifiers Direct' and 'indirect' identifiers may threaten confidentiality Direct identifiers may have been collected as part of the survey administration process and include names, addresses including postcode information, telephone number etc. Indirect identifiers are variables which include information that when linked with other publicly available sources, could result in a breach of confidentiality. This could include geographical information, workplace/organisation, education institution or occupation

42 RELU CALL PI meeting, 12 October, 2005 Quantitative data Remove the identifier from the dataset Aggregate/reduce the precision of a variable –record the year of birth rather than the day, month and year; record postcode sectors (first 3 or 4 digits) rather than full postcode Bracket a coded (categorical) variable –aggregated SOC up to 'minor group' codes by removing the terminal digit Generalise the meaning of a nominal (string) variable Restrict the upper or lower ranges of a continuous variable

43 RELU CALL PI meeting, 12 October, 2005 Online access to data NESSTAR: browse detailed information (metadata) about these data sources, including links to other sources do simple data analysis and visualisation on microdata bookmark analyses download the appropriate subset of data in one of a number of formats (e.g. SPSS, Excel) Data,must be perfect - 100% labelled

44 RELU CALL PI meeting, 12 October, 2005 Derived and aggregated products Permission to share and IPR is main issue Range of potential parties with interest: –Owners, funders, data gatherers, employers other stakeholders, etc. All original source information must be recorded

45 RELU CALL PI meeting, 12 October, 2005 Transcribing qualitative data integrated into the ongoing research – budget accordingly full transcriptions or summaries costs and benefits; –self transcription –internal team transcription –external transcription full transcriptions; –consistent layout –speaker tags –line breaks –header with identifier / other details –checked for errors

46 RELU CALL PI meeting, 12 October, 2005 Qualitative data: identifiers removed Scheme devised – different for each dataset Ideally should reflect any pseudonyms used in publications Confidentiality respected Anonymisation? Problems of anonymisation –Applied too weakly –Applied to strongly –Timing –Potential for distortion User undertakings Appropriate and sympathetic

47 RELU CALL PI meeting, 12 October, 2005 Qualitative Research e.g set of in-depth interviews Data list: list of contents of research collection acts as a point of entry for secondary user qualitative data: excel template interviewee/case study characteristics

48 RELU CALL PI meeting, 12 October, 2005

49 Back up and security digital, paper and audio media are fragile. Digital media are even easier to change/copy/delete! a good backup procedure will protect against a range of mishaps such as: –accidental changes to data –accidental deletion of data –loss of data due to media or software faults –virus infections & hackers – catastrophic events (such as fire or flood) control versions back up frequently, retain off site copies consider storage conditions, fireproofing etc.

50 RELU CALL PI meeting, 12 October, 2005 ESDS in-house processing in-house data processing –cleaning up research data –collating documentation received from depositor –repairing minor errors –meeting users expectations –cannot engage in major processing tasks unless destined for publishing into online systems

51 RELU CALL PI meeting, 12 October, 2005 Environmental Data

52 RELU CALL PI meeting, 12 October, 2005 Example: LOCAR Programme to better understand the hydrological, physical, chemical and biological processes operating in lowland catchments to improve modelling to support the integrated management of lowland catchment systems to create a database –£7.75 Million –Three catchments –12 Research projects –Field Programme

53 RELU CALL PI meeting, 12 October, 2005 acquire major datasets provide data to LOCAR Scientists establish standards for data definition and exchange receive data and model output from scientists publish appropriate data at the end of the Programme ensure long term security and availability of LOCAR data Objectives of the LOCAR Data Centre

54 RELU CALL PI meeting, 12 October, 2005 Datasets from NERC River Network DTM Land Cover HOST Daily Mean Flows Rainfall Ground Water Level Keyworth Borehole Archive Records Wellmaster Borehole data Geological maps

55 RELU CALL PI meeting, 12 October, 2005 Raingauges Automatic Raingauges –0.2 mm tipping bucket - hourly Manual Raingauges –Checking Automatic gauge Rainwater collector –Rainwater chemistry samples Water levels –Deep boreholes Flow –EA gauging stations –Ultrasonic doppler flow meter Level and Flow

56 RELU CALL PI meeting, 12 October, 2005 Water Quality Temperature Conductivity Dissolved oxygen pH Turbidity River level Automatic water sampler Salmon counts Smolt counts Redd counts Fish surveys River Habitat Surveys Plant surveys (Mean Trophic Rank) Diatom surveys Chironomid Exuviae Macro invertebrate surveys Ecology

57 RELU CALL PI meeting, 12 October, 2005 Soil Moisture Neutron Probe –Soil water content –Radioactive source –Manual Profile Probe –6 shallow depths –Dielectric constant –Automatic Tensiometers –Puncture Tensiometers (Shallow, Manual) –Purgeable Tensiometers (Shallow, Automatic) –Equitensiometers (Deeper, Automatic) –Deep jacking tensiometers (depths up to 60m) Soil Water Chemistry –Suction Samplers Soil Water Potential

58 RELU CALL PI meeting, 12 October, 2005 Set up Tasks hardware and software requirements create dictionaries load site and instrument data format conversion facilities methods QC meet with 3 rd party suppliers load 3 rd party & NERC data liaise with CSTs and PIs website

59 RELU CALL PI meeting, 12 October, 2005 Operational Tasks receive and load: –field data –data from researchers maintenance data dissemination develop software meetings with: –researchers –CSTs –data managers attend workshops, seminars and annual science meeting report to steering committee

60 RELU CALL PI meeting, 12 October, 2005 Access to datasets build a metadata database build a thesaurus of terms provide a web based search tool later provide web access to the datasets

61 RELU CALL PI meeting, 12 October, 2005 Searching for metadata on the web Search: –by keyword –by project –detailed search –by theme Description of selected dataset: –Title –Abstract –Contact –Extent

62 RELU CALL PI meeting, 12 October, 2005 Ethical and legal issues

63 RELU CALL PI meeting, 12 October, 2005 Up front issues of consent and confidentiality allowing archiving should be included in the project management plan & addressed before data collection starts longer-term rights management in place and IPR issues considered unless a waiver on deposition has been agreed, researchers should not make commitments to informants which preclude archiving their data

64 RELU CALL PI meeting, 12 October, 2005 Consent for archiving anonymity and privacy of research participants should be respected explicit informed consent gained information for research participants should be clear and coherent and include: –purpose of research –what is involved in participation –benefits and risks –storage and access to data –usage of data (current and future uses) –withdrawal of consent at any time –Data Protection & Copyright Acts N.B. Additional measures are needed when participants are unable to consent through incapacity or age reflect needs and views of all works in practice

65 RELU CALL PI meeting, 12 October, 2005 Legal issues in data preparation Duty of confidentiality Law of Defamation Data Protection Act 1998 and EU Directive Copyright Act 1988 Freedom of Information

66 RELU CALL PI meeting, 12 October, 2005 Duty of Confidentiality disclosure of information may constitute a breach of confidentiality and possibly a breach of contract not governed by an Act of Parliament not necessarily in writing can be a legal contractual exemptions are: –relevant police investigations or proceedings –disclosure by court order –public interest - defined by the courts –ethical obligations in cases of disclosure of child abuse

67 RELU CALL PI meeting, 12 October, 2005 Law of Defamation a defamatory statement is one which may injure the reputation of another person, company or business

68 RELU CALL PI meeting, 12 October, 2005 Data Protection Act 1998 eight principles: –Fairly and lawfully processed –Processed for limited purposes –Adequate, relevant and not excessive –Accurate –Not kept longer than necessary –Processed in accordance with the data subject's rights –Secure –Not transferred to countries without adequate protection allows for secondary use of data for research purposes under certain conditions

69 RELU CALL PI meeting, 12 October, 2005 Options for preserving confidentiality anonymisation consent to archive at the time of field work researcher contacts informants retrospectively user undertakings in exceptional circumstances - permission to use or closure of material

70 RELU CALL PI meeting, 12 October, 2005 Copyright Act 1988 developed for the broadcasting industry not research! protection of authors rights multiple copyrights apply: –automatically assigned to the speaker –researcher holds the copyright in the sound recording of an interview obtain written assignment of copyright from interviewee, or oral agreement (license) to use –employer holds the copyright in research data obtain copyright clearance from employer) copyright lasts for 70 years after the end of the year in which the author dies copying work is an infringement unless it is for the purposes of research, private study, criticism or review or reporting current events, and if the use can be regarded as being in the context of 'fair dealing seek legal advice on problem issues

71 RELU CALL PI meeting, 12 October, 2005 Freedom of Information Freedom of Information Act 2000 A statutory right for individuals and organisations to request information held by public authorities. FOI specifically excludes environmental information which is covered by … Environmental Information Regulations 2004 Enables individuals and organisations to obtain environmental information held by public authorities…. Many RELU data sets will fall under the EIRs

72 RELU CALL PI meeting, 12 October, 2005 What is the legislation? Statutory rights of access to information Apply to public authorities – BBSRC, ESRC, NERC and the universities are public authorities Any one, anywhere can request copy of any information you hold – includes data sets Not all information has to be released Must respond to most requests in 20 days

73 RELU CALL PI meeting, 12 October, 2005 Exemptions –information protected by law Dont Panic - not all information has to be made available under FoI & EIRs FOI & EIRs provide a number of exemptions that can be applied to the release of information The presumption is that information will be made available unless for good reason (a public interest test). Exemptions protect scientific output, commercial business and personal information (through the Data Protection Act) Exemptions can be complex and difficult to apply. If in doubt, ask….

74 RELU CALL PI meeting, 12 October, 2005 RELU data management responsibilities In supporting RELU award holders, the RELU DSS will: –provide advice and guidance on project data management through a web site, a help desk, visits and workshops –officially sign off the projects Data Management Plan –provide a web-database of RELU data being collected by award holders –assist with finding out about accessing third party data sources –provide advice on assembling metadata and depositing data with ESRC and NERC Data Centres RELU award holders are expected to: –read and sign up to the Programme's Data Management Policy –complete the Data Management Plan –consult the DSS website and contact DSS staff if clarification is needed –be responsive to requests for information from the DSS

75 RELU CALL PI meeting, 12 October, 2005 Future visions Supporting cross-disciplinary research by: providing better resource discovery, e.g to cross-search environmental and social science data databases from a data resource point of view, providing guidance on ways of integrating existing data by exemplars: –tools –methods –interpretation –visualisation –confidentiality and disclosure –providing more web-enabled data –Encourage e-science applications e.g. grid-enabling data

76 RELU CALL PI meeting, 12 October, 2005 RELU-DSS The DSS will provide support to RELU award holders (Call 1 and 2) and Call 3 applicants, through a telephone and email help desk, a web portal and a series of training events. relu.esds.ac.uk Email: DSS-RELU@essex.ac.uk Tel: 01206 872974


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