So, who are ? Social enterprise 5 years old, based in Sheffield Independent Harnessing the wisdom of the service users, carers and staff – those who truly know what it is like in services Opening up dialogue for change
Delivery of Online Feedback Commissioners engage with PO-clear expectations and responsibilities List Providers on the site-draw up programme of sustaining postings Support Staff through WEBEX training Work with Volunteers, Service users and Carer groups Active monitoring and review
What you get? A birds eye view of the impact of service Distance travelled feedback from different points on treatment pathway Qualitative information to inform PBR A robust way to monitor quality and improve services Evidence of engagement with service users and carers to demonstrate to commissioners and stakeholders
Generating Postings Look at Services and Care Pathways Engage with themes and specific topics Distance travelled Integrate with current practice Get SUs and Volunteers involved Build momentum
Final points As much about good practice as improvements People value anonymity and independence Easy to get involved Many people value online feedback as alternative to complaints
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