2 Learning Objectives After completing this chapter, you’ll be able to: Explain how businesses organize for management.List three levels of management and compare their responsibilities.Name the four functions of management.Analyze if a managerial position is for you.
3 Why It’s ImportantUnderstanding business organization and management is key to knowing how a company is run.
4 Key Words management plan organizational chart line authority centralized organizationdecentralized organizationdepartmentalizationtop-level managersmiddle managersoperational managerscontinued
5 Managerial Structures A management plan divides a company into different departments run by different managers.Companies use an organizational chart to show how the business is structured and who is in charge of whom.
6 Managerial Structures One way to organize management is called line authority.Managers at the top of the organization are in charge of those beneath them.
7 Managerial Structures Centralized organization puts authority in one place, with top management.Decentralized organization gives authority to a number of different managers to run their own departments.
8 Formal Structure Formal structures are usually departmentalized. Departmentalization divides responsibility among specific units, or departments.
9 Informal Structure Smaller businesses can be run more informally. If a business does not need a big marketing or distribution network, it does not need a lot of managers.
10 Levels of Management Most businesses have three levels of managers: Top-level managersMiddle managersOperational managers
11 Levels of ManagementTop-level managers are responsible for setting goals and planning for the future.Middle managers carry out the decisions of top management.Operational managers are responsible for the daily operations of the business.
12 Graphic Organizer Graphic Organizer Levels of Management TOP LEVEL MANAGERSMIDDLEMANAGERSOPERATIONALMANAGERSCarry out thedecisions of top managementOversee daily operationsSet goalsPlan for thefutureSupervise workers to meet deadlinesPlan and control operations
13 Planning A good manager has four different functions: Planning OrganizingLeadingControlling
14 PlanningLong-range planning involves top-level management deciding how the company should perform.
15 PlanningAs part of the planning process, management must answer the following key questions:What must be done?Who will do it?continued
16 Planning How will the work be grouped? Who supervises whom? Who makes decisions about the work to be done?
17 PlanningThe key questions of the planning process are applied and answered when you get together with your management team.
18 OrganizingTo organize a business plan you need to assign managers different tasks and coordinate their activities.
19 OrganizingEach manager needs to organize his or her department and know what the other managers are doing.You need to determine who makes decisions and who answers to whom.
20 Leading Good management also requires good leadership. You have to create a vision of your company to inspire your employees.
21 Leading You need to set standards so your managers know their goals. You need to communicate with them to provide guidance and resolve conflicts.
22 Leading You especially want to encourage your employees. Most companies offer incentives such as pay raises and promotions.
23 ControllingControlling means keeping the company on track and making sure all goals are met.
24 ControllingYou have to keep track of the budget, the schedule, and the quality of the product.You also have to monitor your employees and review their performance.
25 ControllingControlling also involves monitoring customer satisfaction.
26 Is Being a Manager for You? Most managers begin their careers as company employees. They’re promoted after they have gained experience and have shown certain leadership qualities.
27 Is Being a Manager for You? Managerial qualities include:Ability to perform varied activitiesAbility to work under pressureEffective communicationInterpersonal skillsAbility to gather and use information
28 Advantages to Being a Manager Managers usually earn more money than employees in non-management jobs.Being a manager has prestige.
29 Advantages to Being a Manager Because managers are leaders, they have more influence than other employees on how the company is run.
30 Advantages to Being a Manager Managers also have greater control over their time and how they will spend it.
31 Disadvantages to Being a Manager Managers get the blame when things go wrong, even if another employee caused the problem.
32 Disadvantages to Being a Manager When managers make mistakes, they can be more costly than other employees’ mistakes because their decisions affect many workers.
33 Disadvantages to Being a Manager Some managers feel their relationship with lower-level employees is different than their relationship with fellow managers.
34 Business Building Blocks Developing TeamworkIn business, collaboration is key. Working in a team requires flexibility, creativity, good communication, and shared goals.continued
35 Business Building Blocks Developing TeamworkIn fact, those characteristics also describe improvisation—to arrange something offhand.continued
36 Business Building Blocks Developing TeamworkTo accomplish a goal in a company, people must work together.continued
37 Business Building Blocks Tips on “Improving” Your Teamwork Working as a team is better than working separately.Listen to each other as you brainstorm for solutions.continued
38 Business Building Blocks Tips on “Improving” Your Teamwork Engage in problem solving while creating and offering solutions within constraints.