1. Monthly Performance Report May 2010

2. . Service Achievements – May 2010 This month we processed 69,304 disclosures Our Targets are: –90% of Standard/Enhanced issued within 2 week SLA : Achieved (93%, average 10.5 days) –90% of Basics issued within 2 week SLA : Achieved (99%, average 6.4 days) (Note : Time spent in exception is excluded from SLA)

3. Monthly Summary – May 2010 May 2010% GrowthYTD Applications Received Standard/Enhanced25,988-13%52,860 Basic50,108+14%100,577 Total76,096+3%153,437 Standard/Enhanced23,94049,859 Basic45,36494,103 Total69,304143,962 Average Turnaround Standard/Enhanced10.5 days Basic6.4 days Total7.9 days

4. Service Performance

5. Application Volumes

6. Applications (Trends)

7. Application Turnaround Time

8. Telephone Calls to Helpdesk

9. Registrations