1. Chapter 9
Employee Development

2. Introduction Chapter 9 What is Employee Development:
Activities and experiences that help employees
grow and prepare for the future. It involves
voluntary learning that is not tied directly to the
employee’s current job.
Training is related to current job performance
and is often required of the employee.

3. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Formal Education Programs:
On-site or Off-site programs tailored specifically
for a company’s execs, short courses offered by
consultants/academic insts., exec MBA programs,
and on-campus university programs.

4. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Assessment:
Involves the collection of information, followed by
the provision of feedback to employees about
themselves, including info about their behavior,
learning, or communication styles, aptitudes, or
skills.

5. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Assessment:
Myers-Briggs Type Indicator - a popular
psychological test that measures subject’s
preferences for:
energy (introversion v. extroversion)
information gathering (sensing v. intuition)
decision making (thinking v. feeling)
life-style (judging v. perceiving)

6. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Assessment:
Performance Appraisal - the process of measuring
an employee’s performance.
The appraisal system must give an employee
specific information about performance and ways
to improve deficiencies.

7. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Job Experiences:
The problems, demands, responsibilities, tasks,
relationships, and other features employees deal
with in their jobs.
This is the source of most employee development.

8. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Job Experiences:
Two methods -
Job enlargement involves adding responsibilities
and challenges to an employee’s job to help the
employee learn and grow. (Removes “limitations”)
Job rotation involves moving an employee through
various jobs either in a work team or a functional
area. (Removes “blinders”)

9. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Interpersonal Relationships:
Using the relationships between employees as a
vehicle for developing employee’s skills and
increasing their knowledge about the company
and its customers.
Mentoring
Coaching

10. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Interpersonal Relationships:
Mentoring - When an experienced, productive
senior employee (mentor) helps develop a less
experienced employee (protégé’).
Most mentoring relationships are informal, but
it can also be formalized.

11. Approaches to Employee Development
Chapter 9
Approaches to Employee Development
Interpersonal Relationships:
Coaching -
When a peer or manager works directly with an
employee to:
develop skills
generate motivation
provide reinforcement and feedback

12. The Development Planning Process
Chapter 9
The Development Planning Process
The Process:
Identify employee’s development needs
Choose goals
Identify necessary actions to achieve goals
Determine how to know goals were(n’t) met
Set timetable to meet goals

13. The Development Planning Process
Chapter 9
The Development Planning Process
Steps and Responsibilities:
1. Opportunity - -
Employee determines improvement needed.
Company provides assessment info to help
employee identify strengths, needs, and interests.

14. The Development Planning Process
Chapter 9
The Development Planning Process
Steps and Responsibilities:
2. Goal Identification - -
Employee determines what to develop.
Company provides development planning
guidance.

15. The Development Planning Process
Chapter 9
The Development Planning Process
Steps and Responsibilities:
3. Criteria - -
Employee determines how progress will be
measured.
Company provides feedback.

16. The Development Planning Process
Chapter 9
The Development Planning Process
Steps and Responsibilities:
4. Actions - -
Employee determines how to reach goals.
Company provides courses, assessment
opportunities, job experiences, and access to
developmental relationships.

17. The Development Planning Process
Chapter 9
The Development Planning Process
Steps and Responsibilities:
5. Time - -
Employee determines the timetable.
Company has a manager assist the employee
in setting timetable and follow progress.