1. © Tesseract Management Systems / Managing by Design / 2002 - 1 MANAGING BY DESIGN Diagrams from Section D This set of slides contains the diagrams contained in Section D of the book ‘Managing by Design’. Please do not attempt to use these slides as part of a presentation until you have read and fully understood the relevant sections of ‘Managing by Design’, and you are clear on the points you wish to make with them.

2. © Tesseract Management Systems / Managing by Design / 2002 - 2 The Trading Map Your organisation ShareholdersTrading partners Employees Investment Stability Resources Return Potential Share value Self-esteem Goods/payment Confidence Opportunity Goods/payment Confidence Opportunity Effort Ideas Commitment Payment Security Opportunity

3. © Tesseract Management Systems / Managing by Design / 2002 - 3 Personal Why-How Chart Get offers of promotion Ensure a secure future Have fun and enjoy life Make a lot of money Equip my children Have a successful family Have a good home Buy a big house with a pool Get a good annual appraisal Be head- hunted Relax Have good holidays Meet this years targets Have a successful career Be finan- cially secure Get nick to univ- ersity Get a good bonus Be successful Get a business award Be the CEO of a company Be popular Be well known in the town ?

4. © Tesseract Management Systems / Managing by Design / 2002 - 4 Nine Dots Question An exercise in paradigms Without taking your pen from the paper, join all nine dots with 4 straight lines. If you are struggling with this exercise, it may be because your paradigm is causing you to think the solution is within the box created by the nine dots.

5. © Tesseract Management Systems / Managing by Design / 2002 - 5 Personal Why-How Extracts Equip my children Ensure a secure future Have fun and enjoy life Make a lot of money Make the world a better place Equip my children Ensure a secure future Have fun and enjoy life Make a lot of money Make the world a better place Equip my children Ensure a secure future Equip my children ?? ?

6. © Tesseract Management Systems / Managing by Design / 2002 - 6 Why-How Chart Creativity Why-How Creativity (how to avoid getting stuck in a rut!) An isolated objective, with no reasoning behind it, has no options. But if the reasoning is clearly thought through… …then it is possible to see other options, which may in the end prove more fruitful. Earn at least £100,000 per annum Earn at least £100,000 per annum More quality time with friends and family Earn at least £100,000 per annum More quality time with friends and family Take up team sports Set up a dinner-party circuit Get involved in local activities

7. © Tesseract Management Systems / Managing by Design / 2002 - 7 Top-Box T O P B O X Test: Test why you need to be involved in this activity. Opportunity: Identify the opportunity to develop others. Plan: Plan how you will bring this about. Back-off: Back-off to allow your people to develop. Officialise: Make the changes official. X-Check: Check that things are continuing to work out.

8. © Tesseract Management Systems / Managing by Design / 2002 - 8 Particular to General What happened? When did it occur? Who was affected? How were they affected? Why did the incident occur? Where did it start? How could you categorise this with similar incidents? How frequently do they arise? What is the trend? Who are those most vulnerable to such incidents? What is the total impact of these incidents on our business? What are the most likely causes of these incidents? In what locations, conditions, etc. do they mostly occur? How can we prevent these incidents? What should we do to monitor and manage this? How should we bring our customers on board? How can we minimise the impact in future? What can we do to further reduce the risks? How can this learning be used elsewhere? The specifics:Looking at the system:Looking at prevention:

9. © Tesseract Management Systems / Managing by Design / 2002 - 9 Manager as Marionette

10. © Tesseract Management Systems / Managing by Design / 2002 - 10 Personal QFD Objectives Build good base ofsupply Increase customer satisfact’n Reduce order backlog Become #1 in the industry Become best Cylex Company Get EQA or similar award Develop excellent processes Reduce inventory to £17M Make 23% profit Grow CUK Perform- ance 25% Ensure a common vision Build Managers abilities Build good relat- ionships Develop Managers as a team Be aware of issues & Perform’ce Correct poor behaviours Develop a healthy culture Become better mgr myself Improve objectivity of team

11. © Tesseract Management Systems / Managing by Design / 2002 - 11 Personal QFD Activities Reading reports Cascade briefing Establish improv’t plans Customer reveiws Resource planning Solving problems Mgt Meetings Reading journals and books External events and training Social teambuild activities Reviewing perform’ce Manage partner SLAs Develop strategy and plan Writing reports Review staff perform’ce Net- working Coaching staff Establish vision for change Establish perform’ce targets

12. © Tesseract Management Systems / Managing by Design / 2002 - 12 Critical: (9 Points) Process is fundamental to progressing the objective Major: (3 Points) Process is key to achieving the target performance Significant: (1 Point) Process will significantly contribute to the result Blank: (0 Points) Process will not significantly impact the result QFD Discussion Symbols

13. © Tesseract Management Systems / Managing by Design / 2002 - 13 Personal QFD

14. © Tesseract Management Systems / Managing by Design / 2002 - 14 GE Four types of Managers No Results Yes Yes Values No Type 1 Espouses values and delivers results Type 1 Espouses values and delivers results Type 4 Rejects values and delivers results Type 4 Rejects values and delivers results Type 3 Espouses values and doesn’t deliver results Type 3 Espouses values and doesn’t deliver results Type 2 Rejects values and doesn’t deliver results Type 2 Rejects values and doesn’t deliver results