Preparation to meet clients Personas for typical passenger To think as different users elderly passenger, family, frequent business traveller Identified high level goals Reduce time spent in airport Reduce cost per head Plan for meeting Brainstorm to find new ways of doing check-in Questions to check our understanding Security, check-in process, performance
The meeting Did not brainstorm the process All meeting participants were airport management company Time constraints Use case workshop Should have presented Activity Diagram for discussion, not created it. Did discuss how the new system would be different Discussion at high level Asked about the work
Outcomes Booths for new generation biometric passports old passports holders to use manned counters Identified new top level goal Increase flights from the airport Increasing throughput – how Booth check-in will be slower than existing check-in process Booths accept passengers for ALL airlines so reduce queues Identified major issue Attaching luggage label would require a new solution
Follow-up Team meeting Developed solutions for the luggage labelling Strong debate over scope Diagram illustrated one solution Written descriptions for each option Is an open issue Goal model of whole system Used White board Challenging to frame the work in terms of goals
Latest Work Volere snow cards Developing detailed descriptions for proposed goals Using (informal) quality gateway Volere Requirements Template An outline has been created
Open Issues Families sharing luggage scales to check if adult allowance is exceeded Next step Luggage labelling Get client decision – go/no go decision
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