1. course syllabus Online Model Instructor Version next Cover Online Certificate MGT 268 | Managing Workplace Relationships

2. Benedictine University Margaret and Harold Moser Center 1832 Centre Point Circle Naperville, IL 60563 Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience Discipline  Humility  Stewardship  Hospitality  Community Phone: (630) 829-6289 Fax: (630) 829-1375 http://www1.ben.edu/programs/a dult_cohorts/mission_vision.asp Addresses the educational needs of adult students by developing and providing engaging, relevant and accelerated programs. Enhances scholarship, leadership skills, social responsibility, and promotes life-long learning. Provides high-quality, easily accessible educational opportunities for adult learners. Enables adults to earn specific undergraduate and graduate degrees while maintaining their personal and professional commitments. Develops new degree and non-degree programs that address the expressed needs of the professional community. course syllabus blended model Moser College Mission Statement: Moser College embodies the values of respect, excellence, collaboration, and professionalism. We are committed to delivering innovative and dynamic programs designed for adult students who are dedicated to enhancing their professional, local, and global communities. Moser College Vision Statement: To be one of the premier university colleges in the nation. MGT 268 Managing Workplace Relationships about this document about Moser College about blended learning hallmarks of a Benedictine education student expectations attendance policy submission of work netiquette _________________________ course overview required textbooks grading scale learning outcomes IDEA objectives & IDEA description course schedule financial aid library resources Academic Honesty Policy APA formatting and style APA resources for students Student Success Center (SSC) services for students with disabilities _________________________ Benedictine Current Students Moser Center Student Information Student Login to D2L Student E-Mail Login Academic Calendars BenUConnect  MyBenU contents links 2 Content Links external links

3. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 3 About Your Program at Benedictine University – Moser College About This Document This is a hypermedia document – it has been built to mimic navigation on the web. This document can also be viewed as a presentation or it can be printed like a traditional document. We use this sort of document because it allows for navigation links (hyperlinks) to text, graphics, audio/video, and the web. This type of document also allows you to navigate in a nontraditional, nonlinear way – by following the page links you are not bound to read or flip through the document in any sort of order. This is yet another example of Moser College’s commitment to advancements in technology and blended learning. About Moser College The Moser College of Adult & Professional Studies delivers its curricular programs in a specifically designed structure deliberately oriented for working, adult learners. The Moser College is committed to providing a learning environment which extends beyond the classroom and is designed specifically to meet the needs of its students and their employers by bringing a quality educational experience without requiring the student to relocate or travel extensively beyond their home area. Benedictine University's Moser College of Adult & Professional Studies is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools*. hallmarks of a Benedictine Education: About * http://www.ben.edu/academic_programs/moser/about/index.cfmhttp://www.ben.edu/academic_programs/moser/about/index.cfm About Blended Learning Blended learning is the integration of different learning environments: mainly the online format with the face-to-face format, but may also include mobile learning. Blended learning, also referred to as hybrid learning, relies on both the advantages of digital/technology innovation and the methods of face-to-face instruction. At Moser College, we use blended learning by combining asynchronous online classroom sessions with a face-to-face classroom environment. We alternate between the online session and the face-to-face session in 5-week courses, with the A session being face-to-face and the B session being online. MGT 268 | Managing Workplace Relationships

4. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 4 The Ten Hallmarks of a Benedictine Education A Benedictine Education Based on the Rules of Saint Benedict, a Benedictine Education is based on the Benedictine Wisdom Tradition that sets as its goals the transformation of the Human mind AND Heart and has at its foundation “The Ten Hallmarks of a Benedictine Education”.Rules of Saint Benedict“The Ten Hallmarks of a Benedictine Education The Ten Hallmarks Each academic year Moser College will be celebrating two of the Hallmarks. This academic year 2011-2012, the Hallmarks Stability and Stewardship have been chosen. The ten hallmarks are: 1.Love of Christ and Neighbor 2.Prayer: a Life marked by liturgy, lection and Mindfulness 3.Stability: commitment to the daily life of this place, its heritage and tradition 4.Conversatio: the way of formation and transformation 5.Obedience: a commitment to listening and consequent action 6.Discipline: a way toward learning and freedom 7.Humility: knowledge of self in relation to God, others and creation 8.Stewardship: responsible use of creation, culture and the arts 9.Hospitality: openness to others 10. Community: call to serve the common good Portrait (1926) by Herman Nieg (1849–1928); Heiligenkreuz Abbey, Austria Hallmarks MGT 268 | Managing Workplace Relationships

5. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community Submission of Work All assignments are to be submitted into Desire 2 Learn (D2L) unless otherwise noted by instructor. Assignments must be submitted by due date. Any assigned work submitted late for any unexcused reason will receive a lowered grade. Please refer to your instructor’s late work policy located in D2L. In the event that you miss an examination for due cause, arrangements must be made with the instructor for a make-up examination. Make-up examinations may differ from the original class examination. Per University policy, assignments cannot be accepted by an instructor after the last day of the course. To receive a minimum passing grade on D2L discussions, you must make a posting by midweek of B sessions and a response to at least one other posting by the end of the B session which must be on two separate days. Only discussions threads posted by 11:59 pm CST on the due date will count for grading purposes. 5 Student Expectations Expectations of Students In order to get the maximum use of the time available, it is expected that you will: Read the material to be covered in the class and complete required assignments prior to attending the class/session; Arrive/login to class/session prepared to participate actively; Be prepared to actively participate in the collaborative activities of each class/session; and Always feel free to seek additional help from the instructor when the need arises. Attendance Policy Students may not miss more than 25% of the live classroom sessions. Doing so will result in an F for the course. Expectations information concerning netiquette: financial aid information MGT 268 | Managing Workplace Relationships

6. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 6 Financial Aid Information Applying for Financial Aid A college education is one of the largest financial investments a family will make. We believe that an education from Benedictine University will provide valuable returns throughout a student's lifetime. The Office of Financial Aid is dedicated to helping students and their families make a Benedictine University education affordable. We view the process of financing an education as a partnership. Although the student and his/her family have primary responsibility for meeting college costs, Benedictine University, as well as the federal and state governments have a variety of financial aid programs available to students who need financial assistance. Financial Aid Types of Financial Aid Benedictine University's Office of Financial Aid administers a variety of federal, state and institutional programs of student financial assistance. All financial aid recipients must maintain satisfactory academic progress in accordance with the published, "Satisfactory Academic Progress Policy for Financial Aid Recipients.“satisfactory academic progress After completing the financial aid application process, the student will receive a financial aid award notification letter. The award letter will include the program(s) that the student is eligible to receive and the award amount(s). Grants/Scholarships - Grants and scholarships are considered to be gift assistance. This means the awards do not have to be repaid. Loans - Loans are considered to be a form of self-help assistance. Loan programs provide funds for educational purposes and are paid back with interest. Employment - Part-time jobs on campus are available to students through the University and Federal Work-Study program. Students working on campus receive a bi-weekly paycheck. Applying for Financial Aid – All students applying for financial aid are asked to complete the Free Application for Federal Student Aid (FAFSA).Free Application for Federal Student Aid (FAFSA). FAFSA – Free Application for Federal Student Aid The FAFSA is required for all federal, state (Illinois residents) and Benedictine University need-based assistance. It should be completed as soon as possible after January 1 st. Applying online with FAFSA on the Web at www.fafsa.gov is faster and easier than using a paper FAFSA. Have your completed U.S. Federal Income Tax returns readily available when completing the FAFSA. Include Benedictine University's school code: 001767 so the results of your FAFSA application will automatically be sent to our financial aid office. Sign you FAFSA with a Federal Student Aid PIN. Apply for a PIN at www.pin.ed.gov. If you are providing parent information, one parent must also sign you FAFSA. www.fafsa.govwww.pin.ed.gov MGT 268 | Managing Workplace Relationships

7. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 7 About Netiquette What is Netiquette? "Netiquette" stands for "Internet Etiquette", and refers to the set of practices which help to make the online experiences pleasant for all involved. As you might expect, netiquette, like other forms of etiquette, is about courtesy, manners, codes of behavior, protocols and respect. Netiquette primarily focuses on how we interact with one another online, by being aware of: our use of language, others’ cultural background, conventional norms, and other behaviors. Below you will find guidelines concerning the basics of online interaction. If it isn’t something you would say or do in the face-to-face classroom, it is probably inappropriate in the online class as well. Netiquette Netiquette Basics 1.Follow the Golden Rule (“One should treat others as one would like others to treat oneself”) 2.Be ethical, fair, tolerant and mindful of others – avoid stereotyping, judgment and prejudice 3.Know the boundaries of particular cyberspaces – what is acceptable in a text or chatroom with friends may not be appropriate in a classroom or in an online conversation with an instructor 4.Respect the time of others by: 1) using descriptive subject lines, 2) resizing images for the web, 3) providing links instead of copying and pasting content, 5) using white space by inserting blank lines between paragraphs and headers and 6) limiting your use of attachments 5.Copy the minimum number of people – it is tempting to send “email” or “message blasts” because it is easier for the poster, but it is not easier for the reader For more information please review Netiquette by Virginia Shea Inappropriate Online Usage 1.Avoid “flaming” – flaming is sending offensive, insulting or criticizing messages. This happens more often online then in face-to-face interaction, because there is an illusion of anonymity. 2.Flaming is neither productive nor appropriate for the learning environment 3.Always avoid flaming when it comes to content and opinions, but also avoid it when it comes to grammar, punctuation and spelling corrections 4.Avoid using CAPS if possible and never type messages in ALL CAPS – this is considered yelling and is often seen as a form of aggression 5.Use emoticons ( :), :(, :-) ) sparingly and avoid the use of JK, BRB, LOL and other text language Confidentiality and Privacy 1.Email, messaging and posting are forms of written record and are just as permanent as a letter or document 2.Do not publicize your own or others’ personal information (such as email, phone numbers, last names etc.) 3.Respect copyright and cite any and all sources 4.Do not expect that your communications are private, instead assume all communications are public MGT 268 | Managing Workplace Relationships

8. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community Benedictine’s Library Resources Benedictine University Libraries strive to provide the resources for all of your academic and research needs. Providing access to over 120 databases, 200,000 books and eBooks, and helpful librarians 7 days a week, we are here to assist you in person and online. The primary mission of the Benedictine University Library is to provide library resources and services that support the Benedictine University community and meet its academic and research needs. To support our mission, the Library has made provisions for all students to gain access to important academic resources through the Benedictine Library Website. As you begin your academic journey please take note of these key concepts that will affect that access: Entry into academic databases and most Library resources must be made through the Benedictine Library Website at www.ben.edu/librarywww.ben.edu/library Within one week of your official enrollment your patron information will be automatically entered into the library system, where once entered, you will be able to check out books and access databases When off-campus you will be prompted by authentication software (a proxy server) to provide your Library ID number and last name to access article databases and request books. This software proxy server confirms that you are a current Benedictine University student and thus allowed access Your Library ID number is a combination of the Benedictine Library prefix 2281100 and your seven-digit student ID number (also called your “b” number). Thus 2281100XXXXXXX is the Library ID number with X’s being the seven digit student number. This number is prominently located just below the barcode on your Benedictine ID card For further information on any aspect of Library resources and access please call or write the Benedictine Library Reference Desk at 630-829-6057 or libref@ben.edu. Please take note of Library hours and staff directory located on the Library Website under About the Library and feel free to contact us about any concern or need you might havelibref@ben.edu 8 Resources for Success additional resources for student success: Library MGT 268 | Managing Workplace Relationships

9. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community University Academic Honesty Policy The search for truth and the dissemination of knowledge are the central missions of a university. Benedictine University pursues these missions in an environment guided by our Roman Catholic tradition and our Benedictine Heritage. Integrity and honesty are therefore expected of all University students. Actions such as cheating, plagiarism, collusion, fabrication, forgery, falsification, destruction, multiple submission, solicitation, and misrepresentation are violations of these expectations and constitute unacceptable behavior in the University community. To access the complete Academic Honesty Policy, which includes student responsibility, responsibility and authority of faculty, violations, reporting and communicating, responsibilities of the provost, appeals, composition of the academic appeals board, procedures of the academic appeals board, and records, please select the following link: www.ben.edu/ahpwww.ben.edu/ahp 9 Resources for Success APA Formatting and Style All course assignments must use APA citation and formatting. This is a mandatory requirement for all assignments, including discussions, if a publication or other work is being referenced. For more information on APA, please see the APA Style section at the website of the American Psychological Association, linked here: www.apa.org/www.apa.org/ APA resources for students: www.apa.org/about/students.aspxwww.apa.org/about/students.aspx Services for Students with Disabilities Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990 prohibit discrimination against individuals with disabilities by standing provision of reasonable accommodations to make programs and activities accessible to qualified individuals with disabilities. If you have a documented learning, psychological, or physical disability, you may be eligible for reasonable academic accommodations or services. To request accommodations or services, please contact the Student Success Center, Krasa Center - 012A, 630-829-6340. All students are expected to fulfill essential course requirements. The University will not waive any essential skill or requirement of a course or degree program. Other Resources MGT 268 | Managing Workplace Relationships

10. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community IDEA Objectives Acquiring skills in working with others as a member of a team. Developing creative capacities (writing, inventing, designing, performing in art, music, drama, etc.) Gaining a broader understanding and appreciation of intellectual/ cultural activity (music, science, literature, etc.) Developing skill in expressing oneself orally or in writing. Learning how to find and use resources for answering questions or solving problems. Developing a clearer understanding of, and commitment to, personal values. Learning to analyze and critically evaluate ideas, arguments, and points of view. Acquiring an interest in learning more by asking questions and seeking answers. 10 Individual Development and Educational Assessment IDEA Description The IDEA student survey focuses on the instructor’s learning objectives for the course and on the progress each student made toward achieving those objectives. By answering thoughtfully and honestly, your ratings and comments will be much more helpful – to the instructor, the department chair, and the dean of the college. As students, you should also know that student ratings and comments have been used to help evaluate courses and to improve the educational experience at Benedictine University. The appropriate standard of conduct with respect to student surveys is thoughtful comments and constructive criticism – respectfully communicated. A Focus on Learning “The IDEA Student Ratings system looks at instruction in terms of its endgame. Rather than emphasizing teaching style or personality, the IDEA system focuses on student learning and the methods used to facilitate it.” – from the IDEA website: www.theideacenter.org/node/5www.theideacenter.org/node/5 IDEA MGT 268 | Managing Workplace Relationships

11. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community Course Description This course will focus on analyzing, developing, implementing, administering and evaluating a broad range of workplace relationships. Functional areas include techniques for facilitating positive employee relations, positive employee relations strategies, and non-monetary rewards, motivation concepts and applications, and employee involvement strategies. (For example: employee management committees, self-directed work teams, and staff meetings.) 11 Course Overview Course Materials Required Textbook and Materials Dessler, G. (2011). Human Resources Management, New Jersey, Prentice Hall, (12th ed.). ISBN 9780136089957 Recommended Text(s) and Material(s) Alsever, J. (2007). How to Fire the Employee That’s Holding You Back. Retrieved from http://www.bnet.com/2403-13056_23-59304.html?tag=content;col1 Alsever, J. (n.d.). Learning to Say ―You’re Fired. ‖ Retrieved from http://www.bnet.com/2436-13056_23-188716.html Alsever, J. (2007). What is Forced Ranking? Retrieved from http://www.bnet.com/2403- 13056_23-59306.html?tag=content;col1 Have you Fired Someone Today? [Video file]. (2007). Video posted to http://blogs.bnet.com/intercom/?p=97 The Loyalty Research Center. (n.d.). Case study: Improving Commitment Through Employee Loyalty. Retrieved from http://www.loyaltyresearch.com/cse1.html Technological Computer Requirements Students in the Blended program will need: High-speed Internet access; a sound card and speakers; Windows XP (minimum)/Windows 7 (recommended) or Mac OS X 10.5 or higher; and Firefox 3.6 or higher. It is also highly recommended that students have access to a microphone or webcam for optional audio/videoconferencing. Course Overview The Course Grading Scale A=4.0090 - 100%EXCELLENT B = 3.0080 – 89%GOOD C = 2.0070 – 79%SATISFACTORY D = 1.0060 – 69%PASS F = 0.00BELOW 60%FAIL I = INCINCOMPLETE Discussion Forum Guidelines To receive a minimum passing grade, students must make a post to each discussion question for that week by day 4 of each week and respond to at least two other postings by the end of the week. Individual Posts are worth up to 25 points and the total Response Posts are worth up to 25 points total. Each discussion will total up to 50 points. MGT 268 | Managing Workplace Relationships

12. Love of Christ and Neighbor  Prayer  Stability  Conversation  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 12 Course Outcomes Learning OutcomesAssignmentsPoints Determine what characteristics play a critical role in employee loyalty Analyze the nature of employee commitment and loyalty relationship with an employer. Explain the effects of employee loyalty on organizational success. Discuss how employee loyalty can be measured and ways to improve employee loyalty. Elaborate on the main drivers of retention and the activities related to them creating a loyal workforce. Problem Based Learning Orientation (PBL) & Problem Resolution (PR) Individual Assignment : Employee Loyalty Paper Team Charter Discussion # 1 DQ 1 DQ 2 25 pts. 50 pts. 25 pts. Evaluate the core requirements for fair practice of ethics and employee rights Compare the specific components and differences among statutory and contractual rights. Distinguish between wrongful discharges, just cause, and due process, and describe how this relates to employment-at-will. Analyze the relationship among employer security and employee rights. Discuss the documentation of HR policies, procedures and rules in an employee handbook. Individual Assignments – company ethics and employee rights case study PR Executive Summary Team Assignments - implementing fair treatment practices in a practice case Discussion # 2 DQ 1 DQ 2 50 pts. 25 pts. 75 pts. 25 pts. Assess the various facets of Fair Disciplinary Practices Evaluate the positive and progressive discipline approaches. Examine the appropriate disciplinary procedures and qualify the expected outcomes. Explain several reasons why discipline may not be used effectively in organizations. Categorize the common mistakes made when terminating employees. Describe the concept of forced ranking. Written Assignments –Employee Discipline and Practices Paper Team Assignments – Application of Disciplinary Practices in a practice case PR Executive Summary Discussion # 3 DQ 1 DQ 2 70 pts. 50 pts. 25 pts. Facilitate a learning experience that covers all aspects of the union process Examine the concept of a union. Evaluate the natural tension that exists between employers resisting unions and employees joining them. Discuss the decline of union membership in the United States. Elaborate on the stages of the union forming process. Explain the union grievance process. Written Assignments – Labor Relations Case Study PR Executive Summary Team Assignments – Union negotiations practice case Discussion # 4 DQ 1 D Q 2 75 pts. 25 pts. 50 pts. 25 pts. Evaluate presenting circumstances of Unions that detracts from or improves their existence Analyze the effects of cooperation between management and unions. Discuss the importance of stable union relationships in a global economy. Assess organizational structures that benefit most/least from union participation. Written Assignments –Union/Management Cooperation Paper Week 05 Case Study Team Evaluation Team Assignments- Final PR Summary Discussion # 5 DQ 1 DQ 2 100pts. 55 pts. 25 pts. Total Points for Course1,000 pts. Learning Outcomes MGT 268 | Managing Workplace Relationships

13. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 13 Course Schedule SessionLoc.Class TitleAssignments 01 OnlineEmployee Loyalty Read The Loyalty Research Center Articles Part I, II, III) (website links) Week 01 Written Assignments – Assessing employee loyalty paper Week 01 Team Assignments - team charter Problem Based Learning Orientation (PBL) & Problem Resolution (PR) 02 OnlineEmployee Rights Read Chapter 14, pp. 502-541 Week 02 Written Assignments – company ethics and employee rights case study Week 02 Team Assignments - implementing fair treatment practices in a practice case PR Executive Summary 03 OnlineFair Disciplinary Practices Read three article by Jennifer Alsever (website links) Week 03 Written Assignments – Employee Discipline and Practices Paper Week 03 Team Assignments – Application of Disciplinary Practices in a practice case PR Executive Summary 04 Online Labor Relations Read Chapter 15, pp. 542 - 577 Week 04 Written Assignments – Labor relations case study Week 04 Team Assignments – Union negotiations practice case PR Executive Summary 05 OnlineCollective Bargaining Review Chapter 15, pp. 542-577 Week 05 Written Assignments – Union relations paper Week 05 Case Study Week 05 Team Assignments – Final PR Summary Course Schedule MGT 268 | Managing Workplace Relationships

14. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 14 Faculty HRM Session 1 Activities, Assignments and Agenda ASSIGNMENTS: Individual 1. Read the Loyalty Research Center Articles as follows: (http://loyaltyresearch.com/index/) articles can be found under Resources if links below do not work) Employee Loyalty Part 1http://loyaltyresearch.com/media/thought-perspectives/4.3.3%20Employee%20Loyalty%20Part1.pdfEmployee Loyalty Part 2http://loyaltyresearch.com/media/thought-perspectives/4.3.3%20Employee%20Loyalty%20Part2.pdfEmployee Loyalty Part 3http://loyaltyresearch.com/media/thought-perspectives/4.3.3%20Employee%20Loyalty%20Part3.pdf 2. Problem Based Learning Orientation (PBL) & Problem Resolution (PR) Submit a brief note to the system in a word document that indicates your understanding of the process and structure being presented. This also is a process in which you are able to ask questions of your instructor and/or team members to ensure proper alignment on the assignment. 3. Post and reply to the instructor’s discussion board questions. Respond to each discussion question by the end of Day 3 with a well-organized, 150- to 250-word posting. Throughout the remainder of the week, continue to engage in online discussion, and respond to at least two classmate or instructor postings with your own substantive posting. The minimum standard for discussion and participation requires your initial response to each question by Day 3 (two postings) and a minimum of two additional substantive responses for each discussion question by Day 7 (six postings in total each week). Discussion question one – Should employers care about employee loyalty? Why or why not? Discussion question two – How can employee loyalty be managed or improved? 4. Employee Loyalty Paper. Due Day Seven of Week One; Students will submit a 400- to 600-word paper, which discusses the concept of employee loyalty. Students will explore the nature of the employee commitment and loyalty relationship with an employer. Explain the effects of employee loyalty on organizational success. Describe how employee loyalty can be measured and ways to improve employee loyalty. Describe the main drivers of retention and the activities related to them creating a loyal workforce. Students are encouraged to use other research (besides course materials) to provide support. This paper should be submitted in APA format with a title page, in-text citations, and a reference page (list at minimum two resources). Use the Grading Rubric in the Appendix as a guideline to writing the paper. Team Assignment 1. Post a new thread in your designated learning team discussion forum, introducing yourself to your learning team members. 2. Create a Team Charter that includes the following items in a well-organized document, and submit it to your instructor. (Each learning team member must retain a copy of this charter throughout this course.) Learning team members will work together to create a Team Charter that addresses five specific areas of concern: contact information, individual competencies, goals and expectations, team rules, and conflict resolution a. Contact Information: Learning team discussion forums will be created for each team, to be used as the primary means of collaboration and communication throughout this course. In addition, each team member should share a phone number and/or an e-mail address that may be used as a secondary means of contact throughout this course. b. Individual Competencies: Each learning team member has specific strengths to offer the team. Identify each member’s competencies, professional skills, academic experience, and unique aptitudes that will contribute to the success of this team. Session 1A MGT 268 | Managing Workplace Relationships

15. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 15 Faculty HRM Session 1 Activities, Assignments and Agenda (Continuation) Session 1A Team Assignment c. Goals and Expectations: Discuss and provide a brief summary of each member’s goals and expectations for this course, including grades, assignment quality and completion time frame, communication frequency, and time commitment. d. Team Rules: Identify basic rules that all team members agree to abide by during this course. Include member roles and responsibilities, as well as any established times that team members are to check in or post progress updates in the learning team discussion forum. Remember, this program does not require face-to-face meeting time, so plan to organize your time in the online environment e. Conflict Resolution: It is unrealistic to expect a team of any type to work successfully without experiencing some degree of conflict. The key to successful team collaboration is to anticipate and address any possible sources of conflict and to agree upon a plan of resolution for any unexpected controversies. The team should identify steps to be taken in order to resolve any team member grievances. Feel free to include a team conference with the instructor as a source of resolution. Learning team members will work together to create a Team Charter that addresses five specific areas of concern: contact information, individual competencies, goals and expectations, team rules, and conflict resolution. Problem Statement (The Pros and Cons of Implementing Labor Unions) Points against union membership include the cost of dues and, as wage costs rise, the possible loss of jobs. Problem Resolution (Case Study) After extensive review of ‘The Pros and Cons of Implementing Labor Unions”, orientation to the Problem Resolution structure and review of the provided case study, as a group you will be required to engage in the following work stream activities: The specific case study may be accessed in the content section of Week One Construct an additional problem statement that address the depth of the problem for which you seek resolution. Adapt the Problem Resolution structure as a tool to guide your research and documentation on potential resolution outcomes. 1.On a weekly basis (The Seventh Day) the team leader is required to provide an executive summary of the following critical actions: Upload to D2L Drop Box under Problem Resolution Proposal (Weekly, One Page Document) Review foundation information on the presenting problem Describe research techniques and strategies used Highlight new facts and details discovered Information found to support potential problem resolution as stated in problem statement Brief overview of team dynamics (Both Positive and Improvement Oriented) 2. Final Problem Resolution Proposal is due the 7th day of week five in the designated drop box area. MGT 268 | Managing Workplace Relationships

16. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 16 Faculty HRM Session 2 Session 1B Activities, Assignments and Agenda Reading : Read Chapter 14, pp. 502-541 in Human Resources Management Individual Assignments 1. Post and reply to the instructor’s discussion board questions. Respond to each discussion question by the end of Day 3 with a well-organized, 150- to 250-word posting. Throughout the remainder of the week, continue to engage in online discussion, and respond to at least two classmate or instructor postings with your own substantive posting. The minimum standard for discussion and participation requires your initial response to each question by Day 3 (two postings) and a minimum of two additional substantive responses for each discussion question by Day 7 (six postings in total each week). Discussion question one – The right of individuals to have freedom of speech is protected by the U.S. Constitution. However, that right only provides protection against actions by the government. It does not apply directly to actions by employers in the private sector. What are some potential areas in which employee’s freedom of speech may collide with employers’ restrictions? How has this affected your workplace? Discussion question two – Why is it important in our highly litigious society to manage dismissals properly? 2. Due by Day 7 of week 2, Students will answer questions 2 & 3 (p. 537) for Application Case, Enron, Ethics, and Organizational Culture, pp. 536-537. Submit your answers in.doc or.docx Word document (an attachment) in the assignment drop-box. The response to each question should include a topic sentence and at least three supporting sentences to demonstrate application of the concepts discussed in the reading material for Week 2. Be sure to number your answers to the corresponding questions. 3. Due by Day 7 of week 2, Students will answer questions 1 & 4 (p. 537) for Continuing Case, Carter Cleaning Company, p. 537. Submit your answers in.doc or.docx Word document (an attachment) in the assignment drop-box. The response to each question should include a topic sentence and at least three supporting sentences to demonstrate application of the concepts discussed in the reading material for Week 2. Be sure to number your answers to the corresponding questions. Team Assignments 1.As a group, complete the following activity. Experiential Exercise, p. 535-536, Answer questions 1 & 2. Submit your answers in.doc or.docx Word document (an attachment) in the group assignment drop-box. The response to each question should include a topic sentence and at least three supporting sentences to demonstrate application of the concepts discussed in the reading material for Week 2. Be sure to number your answers to the corresponding questions. 2.On a weekly basis (The Seventh Day) the team leader is required to provide an executive summary of the following critical actions: Upload to D2L Drop Box under Problem Resolution Proposal (Weekly, One Page Document) Describe research techniques and strategies used Highlight new facts and details discovered Information found to support potential problem resolution as stated in problem statement Brief overview of team dynamics (Both Positive and Improvement Oriented) MGT 268 | Managing Workplace Relationships

17. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 17 Faculty HRM Session 3 Session 1A Activities, Assignments and Agenda Reading: 1. Review Chapter 14 in Human Resource Management. Individual Assignments 1. Read What is forced ranking by Jennifer Alsever http://www.cbsnews.com/8301-505125_162-51059306/what-is-forced-ranking/?tag=bnetdomain 2. Read Firing and the Law by Jennifer Alsever http://www.cbsnews.com/8301-505125_162-51059303/firing-and-the-law/?tag=bnetdomain 3. Read How to Fire the Employee Who is Holding you Back by Jennifer Alsever http://www.cbsnews.com/8301-505125_162- 51059304/how-to-fire-the-employee-whos-holding-you-back/?tag=bnetdomain5.http://www.cbsnews.com/8301-505125_162- 51059304/how-to-fire-the-employee-whos-holding-you-back/?tag=bnetdomain5 4. Watch the video Have fired someone today? http://www.cbsnews.com/8301-505125_162-28040097/video-have-you-fired- someone-today/?tag=bnetdomainhttp://www.cbsnews.com/8301-505125_162-28040097/video-have-you-fired- someone-today/?tag=bnetdomain 5. Post and reply to the instructor’s discussion board questions. Respond to each discussion question by the end of Day 3 with a well-organized, 150- to 250-word posting. Throughout the remainder of the week, continue to engage in online discussion, and respond to at least two classmate or instructor postings with your own substantive posting. The minimum standard for discussion and participation requires your initial response to each question by Day 3 (two postings) and a minimum of two additional substantive responses for each discussion question by Day 7 (six postings in total each week). Discussion question one – Although positive discipline appears similar to progressive discipline, positive discipline is based on the philosophy that violations can usually be constructively corrected without penalizing the employee. What are the advantages and disadvantages of this approach? Discussion question two – What techniques would you use as alternatives to traditional discipline? What do such alternatives have to do with organizational justice? 6. Due by Day 7 of week 3, Employee Discipline Guidelines Paper. Students will assume the role of an HR manager and prepare a guide (400- 600 words) with both positive and progressive methods of discipline that is to be used by supervisors throughout their organizations. This guide should include an explanation of the differences among positive and progressive approaches. It should also include a minimum of three discipline options, along with a thorough description of the methods of discipline and the outcome expected for each discipline type. To gather information on these topics, students will use a variety of Internet resources, including http://hr.blr.com. This guide should be in APA format and include a title page, a table of contents, and a reference page. Be sure to include two sources to provide support to your paper. Use the Grading Rubric in the Appendix as a guideline to writing the paper. 7. Check BenU account for instructions to access and submit your Individual Development and Educational Assessment (IDEA) course evaluation. Please note your evaluation must be submitted 48-hours after the last day of the course. Team Assignments 1.As a group, complete the following activity, Experiential Exercise, Translating strategy into HR policies & practices case, The Hotel Case, pp. 537-538, answer question 3. The response must be in paragraph form and include topic sentences and at least three supporting sentences. 2. On a weekly basis (The Seventh Day) the team leader is required to provide an executive summary of the following critical actions: Upload to D2L Drop Box under Problem Resolution Proposal (Weekly, One Page Document) Describe research techniques and strategies used Highlight new facts and details discovered Information found to support potential problem resolution as stated in problem statement Brief overview of team dynamics (Both Positive and Improvement Oriented) MGT 268 | Managing Workplace Relationships

18. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 18 Faculty HRM Session 4 Session 1B Activities, Assignments and Agenda Reading: 1. Read Chapter 15, pp. 542 – 577 in Human Resource Management. Individual Assignments 2.Post and reply to the instructor’s discussion board questions. Respond to each discussion question by the end of Day 3 with a well-organized, 150- to 250-word posting. Throughout the remainder of the week, continue to engage in online discussion, and respond to at least two classmate or instructor postings with your own substantive posting. The minimum standard for discussion and participation requires your initial response to each question by Day 3 (two postings) and a minimum of two additional substantive responses for each discussion question by Day 7 (six postings in total each week). Discussion question one – Do you think that unionization will continue to decline in the U.S. in the next ten years? Why or why not? Discussion question two – Why do employees join unions? What are the advantages and disadvantages of being a union member? 3. Due by Day 7 of week 4, complete the Continuing Case: Carter Cleaning, p. 576, answers questions 2 & 3. Submit your answers in.doc or.docx Word document (an attachment) in the assignment drop-box. The responses to questions 2 & 3 should each include a topic sentence and at least three supporting sentences to demonstrate application of the concepts discussed in the reading material for Week 4. Be sure to number your answers to the corresponding questions. Team Assignments 1. As a group, complete the following Application Case, Negotiating with the Writers Guild of America, pp. 575-576, Questions 3 & 4. Responses to each question must be in paragraph form and include topic sentences and at least three supporting sentences to demonstrate application of the concepts discussed in the reading material for Week 4. Be sure to number your answers to the corresponding questions. 2. Teams continue to engage in research on your identified problem statement and work toward completion of the Problem Resolution format as a final team submission in week five. This week you are required to post an executive briefing in the designated drop box area which is not to exceed one (1) page. The one page briefing should serve as a real-time account of the team's progress on the project and dynamics within the group. MGT 268 | Managing Workplace Relationships

19. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 19 Faculty HRM Session 5 Session 1B Activities, Assignments and Agenda Reading: 1.Review Chapter 15, pp. 542-577 Individual Assignments 2. Post and reply to the instructor’s discussion board questions. Respond to each discussion question by the end of Day 3 with a well-organized, 150- to 250-word posting. Throughout the remainder of the week, continue to engage in online discussion, and respond to at least two classmate or instructor postings with your own substantive posting. The minimum standard for discussion and participation requires your initial response to each question by Day 3 (two postings) and a minimum of two additional substantive responses for each discussion question by Day 7 (six postings in total each week). Discussion question one – What effects does the relationship between employees and employers have on issues of retention, employer security, employee rights and unionization? Discussion question two – What is meant by good faith bargaining? Use examples that explain when bargaining is not in good faith. 3. Union/Management Cooperation Paper Students will write a 400- to 600-word paper, which describes strategies that can help labor and management work together for the good of the workplace. In addition to the textbook, students will use a minimum of two credible sources and cite these sources within the paper to support the claims asserted. The paper should be submitted in APA format with a title page, in-text citations, and a reference page. Use the Grading Rubric in the Appendix as a guideline to writing the paper. 4. By Day 7 of week 5, complete the Translating Strategy Into HR Policies & Practices Case: The Hotel Paris Case; The Hotel Paris’s New Labor Relations Practices, p. 576,-577 answer question 1. Submit your answer in.doc or.docx Word document (an attachment) in the assignment drop-box. The response to questions 1 should each include a topic sentence and at least three supporting sentences to demonstrate application of the concepts discussed in the reading material for Week 5. 5. Check BenU account for instructions to access and submit your Individual Development and Educational Assessment (IDEA) course evaluation. Please note your evaluation must be submitted 48-hours after the last day of the course. Team Assignments Final Problem Resolution Proposal is due the 7th day of week five in the designated drop box area. The following documents are due: Documents should be uploaded to the designated group area by the team leader. A word document that captivate all research activity from the onset of week one This document will not be critiqued as a written assignment It will be reviewed to identify the various resources deployed to obtain information and monitor the progression of understanding regarding the presenting concepts. The Problem resolution template completed with high level information addressing the identified team problem statement. MGT 268 | Managing Workplace Relationships