1. March of Dimes NICU Family Support® Santa Clara Valley Medical Center

2. march of dimes Our programs help moms- to-be have full- term pregnancies and healthy babies. We advocate to help moms and babies get care and services to improve their health. We research the serious problems that threaten our babies and work on preventing them. Our websites provide the latest pregnancy health information in English and Spanish. We offer information and comfort to families with a newborn in intensive care.

3. What is it like to be in a NICU? Staff: Uncertainty Joy/Relief Stress Fear Challenging families Families: Uncertainty Joy/Relief Stress Fear Challenging staff

4. Why do we have this program? To provide information and comfort to families To provide staff professional education To promote neonatal family-centered care March of Dimes NICU Family Support NICU Families Hospital staff and administration

5. Families, patients Healthcare providers Optimal outcomes Family-centered care* + = *Many national rankings and government accreditations require family- centered care benchmarks. Our program satisfies those requirements in the NICU.

6. What makes up NICU Family Support? Booklets Professional Education Activities and programs Technical support Parent Education Training Best practices / evidence base Coordination of family-centered care

7. What makes up NICU Family Support? NICU Family Support Specialists at SCVMC: – Patty Mier – Brittany Brown

8. What makes up NICU Family Support? – Parent Advisory Committee NICU staff Graduate parents

9. What makes up NICU Family Support? Direct Services – Parent Care Kits – Other materials – Parent education – Activities

10. What makes up NICU Family Support? Professional Education – Specialists: Gravens Conference, seminars, etc – All NICU Staff—access to articles, seminars, webinars (including free CEUs for nurses) E.g., Children and Grief, Supporting Dads in the NICU

12. ShareYourStory.org

13. Broad national reach

14. California Picture Children’s Hospital Los Angeles Miller Children’s Hospital Long Beach Rady Children’s Hospital Santa Clara Valley Medical Center Tri-City Medical Center Print & Web Program: Riverside Community Hospital Lucile Packard Children’s Hospital at Stanford

15. Core Curriculum Implementation Two of the five parent hours each month. Classes may be done in group session or at bedside. We will provide the speaker with the guidelines and all forms needed for each class. We will assist in promoting any and all classes.

16. Our goals for NICU Family Support at VMC We want to: ‒ be someone there for the families to relate and talk to ‒help nursing with the families, especially when they’re busy ‒create an environment where families feel welcomed and comfortable ‒help with educating families and share with them our own experiences

17. Questions?