1. Local Government Reform Project WA E - Government System

2. LOCAL GOVERNMENT EFFICIENCY AND E – GOVERNMENT COMPREHENSIVE INTEGRATION – interactive information system STREAMLINE FUNCTIONS – organizational capacity STREAMLINE FUNCTIONS – organizational capacity ENHANCED COMMUNICATION – opens new possibilities ACCESS TO SERVICES – citizens and investors INCREASE INVESTMENT – easy and fast functions for businesses

3. DEMOCRACY, LOCAL GOVERNMENT AND E - GOVERNMENT REAL TIME PRESENTATION; legal framework, decisions, regulations, legal framework, decisions, regulations, budgets, projects, functions and services budgets, projects, functions and services CITIZEN PARTICIPATION; CITIZEN PARTICIPATION; ideas, solutions and projects, ideas, solutions and projects, identifying priorities for the budget; and identifying priorities for the budget; and enhancing decision-making concerning enhancing decision-making concerning local economic development local economic development EVALUATION OF LOCAL GOVERNMENT BY CITIZENS; targeting the local government’s activities targeting the local government’s activities and processes of the plan implementation and processes of the plan implementation during the mandate during the mandate

4. THREE KEY FUNCTIONS OF THE E – GOVERNMENT SYSTEM : 1. ORGANIZATIONAL 2. BUSINESS SERVICES 3. MANAGERIAL AND DEVELOPMENT THREE KEY FUNCTIONS OF THE E – GOVERNMENT SYSTEM : 1. ORGANIZATIONAL 2. BUSINESS SERVICES 3. MANAGERIAL AND DEVELOPMENT

5. LOCAL GOVERNMENT AND MARKETS Economic conditions Company branches and databases in the area Poten tial for Investment and resources Proje c t s Budget One Stop Shop Statut es, decisions Other levels of government

6. WA E - GOVERNMENT - APPLICATION WA E - GOVERNMENT - APPLICATION WA server application Direct multi-channel communication transfer Administrative transfer system Automatic transfer system Hierarchical system database WA INTERnet system WA INTRAnet system WA client application

7. E-GOVERNMENT DEVELOPMENT MODULES E-GOVERNMENTORGANIZATIONAL GIS Expert systems Decision- making Finances

8. E- GOVERNMENT SYSTEMS 1. Internal operation 2. Services to citizens 3. Citizen participation

9. 1. INTERNAL OPERATION SYSTEM

10. New Paradigm of the E - Government System New Paradigm of the E - Government System Objective measure of efficiency Fast and easy access for all users Objective individual identification Transparency of all processes

12. 2. SYSTEM SUPPORTING OPERATIONS WITH CITIZENS DIRECT ACCESS TO THE WORKPLACE DIRECT ACCESS TO THE WORKPLACE ONE STOP SHOP ONE STOP SHOP

14. ONE STOP SHOP Application First organization Second organization Third organization Fourth organization CITIZENS

15. 3. CITIZEN MANAGERIAL SYSTEM SYSTEM OF ONGOING CONFERENCES – researching citizens needs and development planning SURVEY SYSTEM – documenting citizens’ opinions BUDGET SYSTEM – dynamic budget planning PROJECT PRESENTATION SYSTEM – project planning

17. Daily Daily StrategicStrategic M anagement – governance functions Administration - working processes Services - functions Public relations Organizational Strategic development Management of democratization processes USE OF E - GOVERNMENT SYSTEM

18. DIGITAL SIGNITURE: Complete business transactions Voting system

19. USAID’s LGRP E - Government System Implemented in 58 Local Governments, 4 Counties: Zagrebačka County Vukovarsko srijemska County Goransko primorska County Požeško slavonska County WA E - GOVERNMENT SYSTEM IMPLEMENTED

20. WA E-GOVERNMENT SYSTEM IN CROATIA E - government system functioning in 58 Local Governments with total population of 1.551.877 persons

21. COUNTIES + LOCAL GOVERNMENTS = SYNERGY COUNTIES + LOCAL GOVERNMENTS = SYNERGY Cooperation of County and Local Governments Organization of common systems; ONE STOP SHOP Simple technical functionality of the system Simplified technical maintenance and support of the system Easier education of users of the e - government system Lower cost of system use – divided by all local governments

22. E - Government Use Among Local Governments in Croatia (541 Local Governments) May 12, 2006. Local governments officialy present on Internet? Business information provided trough Internet; business conditions and databases? Interactive services delivery; One Stop Shop, or directly through departments? Features to enhance Democracy; (Council/Assembly- citizens, plans and development) ? Intranet organizational system?

23. Use of the Internet – Local Governments Officially present 50,3 % 272 Local Governments Not present 49,7 % 269 Local Governments

24. Information on Businesses Provided Through the Internet Provided 19 % 103 Local Governments Do not provide 81 % 438 Local Governments

25. Interactive Services Provide 9,4 % 51 Local Governments (LGRP) Do not provide 90,6 % 490 Local Governments

26. Features to Enhance Democracy Provide 15,9 % 86 Local Governments (55 LGRP) Do not provide 84,1 % 455 Local Governments

27. Intranet Organizational System Provide 10 % 54 Local Governments (LGRP) Do not provide 90 % 487 Local Governments