1. LEAGUE TRAINING FY/09 Recourse Recourse Mark Strong therat28@msn.com

2. Recourse The 45 days start February 5 th The 45 days start February 5 th Totally completed in 90 days Totally completed in 90 days

3. FINAL RATING RECOURSE Must document concerns in PES and submit to Evaluator within 45 days of receiving rating. Must input justification, documentation and requested rating change. Your new rating requested must move your overall score enough for a pay change. If not it goes no further. Must document concerns in PES and submit to Evaluator within 45 days of receiving rating. Must input justification, documentation and requested rating change. Your new rating requested must move your overall score enough for a pay change. If not it goes no further. Submit to direct Evaluator in PES. Submit to direct Evaluator in PES. Within 10 days, Evaluator initiates a discussion. Within 10 days, Evaluator initiates a discussion.

4. FINAL RATING RECOURSE If AGREEMENT is reached during follow- up, Evaluator submits to the next higher level Evaluator for action. An email is sent to the employee. If AGREEMENT is reached during follow- up, Evaluator submits to the next higher level Evaluator for action. An email is sent to the employee. If DENIED, the employee has the option within 10 days to submit to the next higher level Evaluator in PES. If DENIED, the employee has the option within 10 days to submit to the next higher level Evaluator in PES.

5. FINAL RATING eRECOURSE The higher level AGREES, then the desired ratings are submitted to the Lead Cluster PCES Executive. If DENIED, the employee is notified by email. The employee is able to review final recourse information in PES. Must be done within 10 days The higher level AGREES, then the desired ratings are submitted to the Lead Cluster PCES Executive. If DENIED, the employee is notified by email. The employee is able to review final recourse information in PES. Must be done within 10 days If the PCES Cluster/ Lead Executive AGREES with the employees documentation and rationale, the Executive submits the desired ratings and rationale to the Vice Presidents for action. If DENIED, an email response is sent to the employee. The employee is able to review final recourse in PES. If the PCES Cluster/ Lead Executive AGREES with the employees documentation and rationale, the Executive submits the desired ratings and rationale to the Vice Presidents for action. If DENIED, an email response is sent to the employee. The employee is able to review final recourse in PES. New language states the recourse process MUST NOT exceed 90 days. New language states the recourse process MUST NOT exceed 90 days.

6. Fiscal Management Passport fairs Passport fairs Retail Displays Retail Displays SOX SOX District Involvement. District Involvement. Office Turnover/Auditor Office Turnover/Auditor Lobby Displays Lobby Displays Special Events Special Events

7. Leadership and Communication Grievance Activity Grievance Activity Postmaster Trainer Postmaster Trainer Higher than average VOE scores Higher than average VOE scores Scan Rates - how you did it Scan Rates - how you did it Mystery Shop - what you communicated Mystery Shop - what you communicated Safety Performance - talks, recognition, action Safety Performance - talks, recognition, action Outside involvement Outside involvement Community Events / School Activities Community Events / School Activities Suspense Dates Suspense Dates