1. Module 12 – Motivation Chapter 10

2. Learning Objectives LO 1 LO 1 Identify the kinds of behaviors managers need to motivate people LO 2 LO 2 List principles for setting goals that motivate employees LO 3 LO 3 Summarize how to reward good performance effectively LO 4 LO 4 Describe the key beliefs that affect peoples’ motivation 10-2

3. Learning Objectives (cont.) LO 5 LO 5 Discuss ways in which people’s individual needs affect their behavior LO 6 LO 6 Define ways to create jobs that motivate LO 7 LO 7 Summarize how people assess fairness and how to achieve it LO 8 LO 8 Identify causes and consequences of a satisfied workforce Office Space TPS Reports 10-3

4. Motivation Definition Caveats

5. People Skills

6. Office Space Interview

8. Motivation Process BehaviorGoals Needs Satisfied? ?

9. Theory X Inherent dislike of work Job less important than $$$$ Self-centered Follow, don’t lead No self-direction, self-control

10. Traditional View

12. But sometimes…..