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Using Baldrige for Performance Measurement, Analysis and Knowledge Management Richland College Teaching, Learning, Community Building 1 Fonda Vera, Dean,

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Presentation on theme: "Using Baldrige for Performance Measurement, Analysis and Knowledge Management Richland College Teaching, Learning, Community Building 1 Fonda Vera, Dean,"— Presentation transcript:

1 Using Baldrige for Performance Measurement, Analysis and Knowledge Management Richland College Teaching, Learning, Community Building 1 Fonda Vera, Dean, Planning and Research For Institutional Effectiveness Texas Higher Education Coordinating Board June 6, 2007

2 Session Overview Cycles of Improvement Approaches Deployment of Approaches Results and Key Learnings Integrating and Sharing Key Learnings Lessons to Share 2

3 3 Performance Excellence Model Four Strategic Planning Priority Goals 1. Response to Community 2. Student Success 3. Employee Success 4. Institutional Effectiveness College Dashboard Elements Individual Action Plans (IAP) Progress Discussion (PD) Organizational Action Plans Department Action Plans Quality Enhancement Plan (QEP) Process Implementation Improvement Plan (PIIP) Process Evaluation Student Learning Student Services Employee Services Support Services Performance Improvement, Benchmarking & Innovation Shared Learnings

4 Deploy Integrate Approach Learn Richland College Cycles of Improvement 4

5 APPROACHES 5 Richland College Cycles of Improvement Teaching, Learning, Community Building

6 Strategic Planning Process 6

7 7 Goals, KPIs, Measures, Targets

8 1.1.1 Contact hours from dual credit and tech-prep Target Range 90% – 100% 207,000 – 230, Target Range 90% - 100% 360,000 – 400, Target Range 90% - 100% 450,000 – 500,000 8 Goals, KPIs, Measures, Targets

9 1.5.1 # of on-line contact hours Target Range 90% – 100% 1,071,000 – 1,190, Target Range 90% - 100% 1,178,100 – 1,309, Target Range 90% - 100% 1,295,100 – 1,439,000 9 Goals, KPIs, Measures, Targets

10 2.1.2 % retained through semester in credit classes Target Range 90% – 100% – Target Range 90% - 100% – Target Range 90% - 100% – Goals, KPIs, Measures, Targets

11 Major Surveys –Community College Survey of Student Engagement – Noel-Levitz Student Satisfaction Inventory – Campus Quality Survey – Assessment of ThunderValues Other Departmental Surveys 11 Information Management

12 Administer One Major Survey Every Year Segment and Analyze Themes across Surveys Action Plans to Improve User-friendly Reports Distribute Widely Other Departmental Surveys 12 Major Surveys Approaches

13 DEPLOYMENT OF APPROACHES 13 Richland College Cycles of Improvement Teaching, Learning, Community Building

14 Organizational Actions are those actions developed by the senior leadership of the college and are broad in scope. ThunderTeam initiates Organizational Actions because of performance gaps from the End of Year Report, national surveys, or benchmarking state, district-wide, or DCCCD Board initiatives strategic college-wide initiatives All Organizational Actions have supporting Departmental Actions Organizational Actions 14

15 Organizational Action Plans 15

16 16

17 Departmental Actions Departments or work units initiate Departmental Actions in support of: –an Organizational Action or –a department-specific performance gap or initiative. Departmental Actions respond only to those Organizational Actions that are relevant for their work area. Departmental Actions are not required if one of these conditions does not exist. 17

18 Process Improvement/Implementation Plan (PIIP) 8-step process to: document implementation of new processes/programs improve existing processes/programs Process Improvement / Implementation Plan 18

19 Process Improvement 5 Pilot/ Implement Approach 4 Develop Solution 3 Identify Root Cause 2 Assign Ownership 1 Identify Improvement Need 6 Measure Impact 7 Disseminate Results 8 Evaluate the Process RLC Evaluation & Improvement Approach Integrate Approach Deploy Learn 19

20 Benchmarking Process A standardized institutional process for investigating best/better practices. Best/better practices are: –Proposed –Accepted for Further Research and Review –Assigned to a Process Owner –Adopted, Revised or Rejected 20

21 Thunion Report 21

22 Thunion Report - Layer 1 22

23 Thunion Report - Layer 2 23

24 Thunion Report - Layer 3 24

25 1.1.1 Contact hours from dual credit and tech-prep Target Range 90% – 100% 207,000 – 230,000 Performance as of April ,944 Score Adjusted Score Thunion Report - Raw Data

26 26 Thunion Report - Raw Data # of on-line contact hours Target Range 90% – 100% 1,071,000 – 1,190,000 Performance as of April ,264 Score 7.77 Adjusted Score 7.77

27 27 Thunion Report - Raw Data % retained through semester in credit classes Target Range 90% – 100% – Performance as of April Score 9.97 Adjusted Score 9.97

28 RESULTS AND KEY LEARNINGS 28 Richland College Cycles of Improvement Teaching, Learning, Community Building

29 29 Student Success Results - End of Year

30 30 Dual Credit Contact Hours

31 Market Share of Service Area 31

32 OrganizationNature of Benchmark Activity Ritz-CarltonThunderValue-of-the-Week Texas NameplateDashboard Bank OneCustomer service Front Counter Walt Disney CompanyInterview/screening, Orientation Starbucks & the Experience Music Project Experience Engineering for T-duck Hall & Future Buildings Southwest, Container StoreEmployee culture Branch-Smith PrintingSupplier/Partner Score Card Presbyterian Hosp of DallasEmployee professional development Saint Lukes HospitalPerformance Excellence Model Outside Higher Education: Comparative Information 32

33 Enrollment Projections Daily Registration Comparative Reports Facility Use for Class Scheduling Effectiveness Discipline and Program Review Market Share Analysis Trended Grade Distribution Reports Survey Results with Themes & Next Steps Monthly Employee Diversity Reports Types of Analysis 33

34 Daily Enrollment Comparison District Colleges 34

35 35 Response to Evolving Community Educational Needs * AY 06/07 includes summer 2006 DL actuals assuming no growth for summer 2007

36 Credit DL Success and Retention 36

37 INTEGRATING AND SHARING KEY LEARNINGS 37 Richland College Cycles of Improvement Teaching, Learning, Community Building

38 Richland College Shared Learnings Posting of: PIIP Documents Benchmarking Reports QEP Activities and Reports Executive Summaries and Next Steps for all Major Surveys Monthly Thunion Report Card Annual End of Year Report 38

39 Lessons to Share ADLI for Continuous Improvement Data Informed - Not Data-Driven Measure what is Key Segment for Greater Understanding User-friendly Reports Benchmark Best Practices Take Action Evaluate 39

40 Using Baldrige for Performance Measurement, Analysis and Knowledge Management Richland College Teaching, Learning, Community Building 40 Fonda Vera, Dean, Planning and Research For Institutional Effectiveness Texas Higher Education Coordinating Board June 6, 2007


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