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1 IN 364.v2003.ppt, 13.10.2015 ANT, complexity and systems development Eric Monteiro NTNU and Univ. of Oslo IN364 March 2003.

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Presentation on theme: "1 IN 364.v2003.ppt, 13.10.2015 ANT, complexity and systems development Eric Monteiro NTNU and Univ. of Oslo IN364 March 2003."— Presentation transcript:

1 1 IN 364.v2003.ppt, 13.10.2015 ANT, complexity and systems development Eric Monteiro NTNU and Univ. of Oslo IN364 March 2003

2 2 IN 364.v2003.ppt, 13.10.2015 Contents ”Organizational issues” – where are they? ANT – notions, illustrations – and critique Key lessons and issues

3 3 IN 364.v2003.ppt, 13.10.2015 ”Implementation” Specified Coded Tested Prototyped A few users Pockets of use, ad hoc Everyone using it Everyone, for important things

4 4 IN 364.v2003.ppt, 13.10.2015 ”Using an IS” Seen it Touched it Occasionally For selected tasks, not for everything Often routinely

5 5 IN 364.v2003.ppt, 13.10.2015 Examples ”Two and a half million Norwegians use the Internet every month” (Gallup, November 2002) ATM - - Cinema - - Flight check in - - c2b - - …

6 6 IN 364.v2003.ppt, 13.10.2015 Organizational politics groups Agendas Interests Conflict, not harmony, is the rule

7 7 IN 364.v2003.ppt, 13.10.2015 Interpretative flexibility MTueWThF 8 - 9 9 - 10 10 - 11 11 - 12 12 - 13

8 8 IN 364.v2003.ppt, 13.10.2015 Ex.: GP pharmacy prescription

9 9 IN 364.v2003.ppt, 13.10.2015 Ex.: NMD identifier logisitics GP pharmacy prescription

10 10 IN 364.v2003.ppt, 13.10.2015 ANT: Basic moves Our world is full of technology The end, not the means Same role => same explanation Reductionist? Vulgar? Anti-humanistic?

11 11 IN 364.v2003.ppt, 13.10.2015 Appropriating ANT Social science => ICT –A GENUINE interest in the technology Backward gazing => design –Only after the dust has settled... Details => basic notions –Unstable, keeps changing

12 12 IN 364.v2003.ppt, 13.10.2015 Inscriptions WHO inscribes WHAT is inscribed (which scenario) HOW is it inscribed (the material) STRENGTH of an inscription - does it succeed?

13 13 IN 364.v2003.ppt, 13.10.2015 ”Benefits” – for whom?? Calenders….. Benefits = those CALLING meetings Additional work = those BEING called Ex.: Internet banking ?

14 14 IN 364.v2003.ppt, 13.10.2015 Individual  cooperative work Lotus Notes in Alfa Corporation ”sharing experience” – projects, customers (implicit) structures of incentives

15 15 IN 364.v2003.ppt, 13.10.2015 Ex.: Lotus Notes in Statoil (1992- ) 1994 1996 1998 20.000 10.000 5.000

16 16 IN 364.v2003.ppt, 13.10.2015 Ex.: Lotus Notes in Statoil $ Olje ISO 9000 Norne 1994 1996 1998

17 17 IN 364.v2003.ppt, 13.10.2015 Irreversibility Irreversibilitet - measuring how well-aligned the actor-network is –How difficult it is to undo an earlier inscription –To what extent future action is determined

18 18 IN 364.v2003.ppt, 13.10.2015 QWERTY Q W E R T Y U I O P Å A S D F G H J K L Ø Æ Z X C V B N M

19 19 IN 364.v2003.ppt, 13.10.2015 Standardization (I) Imposed - emergent ? –Ex.: ISO vs. Internet Irreversibility? –Ex.: QWERTY Key dilemma: Keep stableChange

20 20 IN 364.v2003.ppt, 13.10.2015 Problem areas ”Actant” Only micro studies ”Flat” actors Centered, drifting A grand theory of everything Design = intervention, not from scratch

21 21 IN 364.v2003.ppt, 13.10.2015 Purity and danger strong, rhetorical device! socially constructed (M Douglas) danger = impurity = fragmentation ”Infrastructures are clean - tidy, uniform”

22 22 IN 364.v2003.ppt, 13.10.2015 Fragmentation = dirt “[W]e risk that the company’s information and access get fragmented (...) The Intranet market is highly fragmented today, with a number of strong competitors fighting each other with technological as well as political means. (...) For the non-specialist, this creates the impression that Intranet technology is cheap, but it is of key importance to recognise that the Intranet technology of today has it price — they require an effort to be integrated with the existing infrastructure of the company” ((SData K/RD21, IT challenges and trends 1996 - 1999)

23 23 IN 364.v2003.ppt, 13.10.2015 Actant Just a fake? A play with words? Who interpretes the actants? Reasonable interpretations Unsolvable problem!

24 24 IN 364.v2003.ppt, 13.10.2015 Only micro? what about larger structures Institutions? ”move up and down!” (Callon, Latour 1986)

25 25 IN 364.v2003.ppt, 13.10.2015 Flat actors Goal directed Machiavelli No soul Symbolic aspects

26 26 IN 364.v2003.ppt, 13.10.2015 Centered Goal oriented Managerialism No drifting A mastermind, an origo

27 27 IN 364.v2003.ppt, 13.10.2015 Grand theory of everything what is NOT an actor-network? –None talks about boudaries - do they exist? The neverending networks –The world in your lap –How to delimit them –Methodological issues ”There is never only one network” (Leigh Star)

28 28 IN 364.v2003.ppt, 13.10.2015 Design Till now - networks from scratch Infrastructure Gradual change of networks Polyvalent networks

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