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The Ritz-Carlton Hotel ECON 296 Risa Funato September 16, 2009.

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Presentation on theme: "The Ritz-Carlton Hotel ECON 296 Risa Funato September 16, 2009."— Presentation transcript:

1 The Ritz-Carlton Hotel ECON 296 Risa Funato September 16, 2009

2 INTRODUCTION History Locations Gold Standards Awards Upcoming Locations

3 HISTORY 1898 Cesar Ritz established first hotel in Paris, France. 1918 He died. 1927 Albert Keller opened Boston. 1989 Ritz-Carlton was elected to best hotel chain in the United States.

4 LOGO Crown stands for British seal. Lion stands for financial sponsor.

5 The Ritz-Carlton, Dubai

6 The Ritz-Carlton, Lake Las Vegas

7 The Ritz-Carlton, San Juan

8 Motto “We are Ladies and Gentlemen serving Ladies and Gentlemen”.

9 Three Steps of Service 1.Warm and sincere greeting to use the guest’s name. 2.Anticipation and fulfillment of each guest’s need. 3.Give a warm good-bye and use the guest’s name.

10 Awards AAA Five & Four Diamond Awards 2009 AAA Five Diamond Hotel Awards 2009 The Ritz-Carlton, Amelia Island The Ritz-Carlton, Atlanta The Ritz-Carlton, Bachelor Gulch The Ritz-Carlton, Buckhead The Ritz-Carlton, Cancun The Ritz-Carlton, Coconut Grove The Ritz-Carlton, Georgetown The Ritz-Carlton Golf & Spa Resort, Rose Hall, Jamaica The Ritz-Carlton, Grand Cayman The Ritz-Carlton, Half Moon Bay The Ritz-Carlton, Kapalua The Ritz-Carlton, Key Biscayne The Ritz-Carlton, Laguna Niguel The Ritz-Carlton Lodge, Reynolds Plantation The Ritz-Carlton, Marina del Rey The Ritz-Carlton, Naples The Ritz-Carlton Golf Resort, Naples The Ritz-Carlton New York, Battery Park The Ritz-Carlton New York, Central Park The Ritz-Carlton, Palm Beach The Ritz-Carlton, Philadelphia The Ritz-Carlton, San Francisco The Ritz-Carlton, Sarasota The Ritz-Carlton, Washington DC AAA Five Diamond Restaurant Awards 2009 Blue by Eric Ripert at The Ritz-Carlton, Grand Cayman Fantino at the Ritz-Carlton, Cancun The Club Grill at The Ritz-Carlton, Cancun The Dining Room at The Ritz-Carlton, Buckhead The Dining Room at The Ritz-Carlton, San Francisco AAA Four Diamond Hotel Awards 2009 The Ritz-Carlton, Boston Common The Ritz-Carlton, Cleveland The Ritz-Carlton, Dallas The Ritz-Carlton, Dearborn The Ritz-Carlton, Denver The Ritz-Carlton, Ft. Lauderdale The Ritz-Carlton, Lake Las Vegas The Ritz-Carlton, New Orleans The Ritz-Carlton Orlando, Grande Lakes The Ritz-Carlton, Pentagon City The Ritz-Carlton, Phoenix The Ritz-Carlton, San Juan, Spa & Casino The Ritz-Carlton, South Beach The Ritz-Carlton, St. Louis The Ritz-Carlton, St. Thomas The Ritz-Carlton, Tysons Corner AAA Four Diamond Restaurant Awards 2009 Georgia’s Bistro at The Ritz-Carlton Lodge, Reynolds Plantation Fearing’s at The Ritz-Carlton, Dallas Linger Longer Steakhouse at The Ritz-Carlton Lodge, Reynolds Plantation 7 Prime Cuts & Sunsets at The Ritz-Carlton, Grand Cayman

11 Mobil Five Star Status Hotels 2009 The Ritz-Carlton New York, Central Park The Ritz-Carlton, Naples The Ritz-Carlton, Palm Beach The Ritz-Carlton, San Francisco Mobil Five Star Status Restaurants 2009 The Dining Room at The Ritz-Carlton, Buckhead The Dining Room at The Ritz-Carlton, San Francisco Mobil Four Star Status Hotels 2009 The Ritz-Carlton, Amelia Island The Ritz-Carlton, Bachelor Gulch The Ritz-Carlton, Boston Common The Ritz-Carlton, Buckhead The Ritz-Carlton, Cleveland The Ritz-Carlton, Coconut Grove The Ritz-Carlton, Dallas The Ritz-Carlton, Georgetown The Ritz-Carlton, Half Moon Bay The Ritz-Carlton, Kapalua The Ritz-Carlton, Key Biscayne The Ritz-Carlton, Laguna Niguel The Ritz-Carlton, Lake Las Vegas The Ritz-Carlton Golf Resort, Naples The Ritz-Carlton New York, Battery Park The Ritz-Carlton Orlando, Grande Lakes The Ritz-Carlton, Pentagon City The Ritz-Carlton, Phoenix The Ritz-Carlton Lodge, Reynolds Plantation The Ritz-Carlton, Sarasota The Ritz-Carlton, South Beach The Ritz-Carlton, St. Louis The Ritz-Carlton, Tysons Corner The Ritz-Carlton, Washington DC Mobil Four Star Status Restaurants 2009 Fearings at The Ritz-Carlton, Dallas Norman’s at The Ritz-Carlton Orlando, Grande Lakes Vernona Restaurant at The Ritz-Carlton, Sarasota Travel and Leisure: 500 Greatest Hotels in the World 2009 USA & Canada The Ritz-Carlton, Amelia Island The Ritz-Carlton, Atlanta The Ritz-Carlton, Bachelor Gulch The Ritz-Carlton, Boston Common The Ritz-Carlton, Buckhead The Ritz-Carlton, Cleveland The Ritz-Carlton, Georgetown The Ritz-Carlton, Half Moon Bay The Ritz-Carlton, Kapalua The Ritz-Carlton, Key Biscayne The Ritz-Carlton, Laguna Niguel The Ritz-Carlton New York, Battery Park The Ritz-Carlton New York, Central Park The Ritz-Carlton, Marina del Rey The Ritz-Carlton, Naples The Ritz-Carlton Golf Resort, Naples The Ritz-Carlton, New Orleans The Ritz-Carlton Orlando, Grande Lakes The Ritz-Carlton, Palm Beach The Ritz-Carlton, Philadelphia The Ritz-Carlton, Phoenix The Ritz-Carlton Lodge, Reynolds Plantation The Ritz-Carlton, San Francisco The Ritz-Carlton, Sarasota The Ritz-Carlton, St. Louis The Ritz-Carlton, South Beach The Ritz-Carlton, Tysons Corner The Ritz-Carlton, Washington DC

12 Upcoming Hotels in 2009 The Ritz-Carlton, Dove Mountain, Arizona The Ritz-Carlton, Charlotte, North Carolina The Ritz-Carlton, Lake Tahoe, California

13 Future opening

14 ★ THANK YOU ★

15 References (2009). The Ritz-Carlton. Retrieved from http://www.ritzcarlton.com/en/Default.htm http://www.ritzcarlton.com/en/Default.htm Walker, J. R. (2006). Introduction to Hospitality. Upper Saddle River, New Jersey: Person Education, Inc. (2009). The Most Famous Hotels In The World. Retrieved from http://www.famoushotels.org/archives http://www.famoushotels.org/archives César Ritz. (2009). In Encyclopædia Britannica. Retrieved September 16, 2009, from Encyclopædia Britannica Online: http://www.britannica.com/EBchecked/topic/504774/Cesar-Ritz http://www.britannica.com/EBchecked/topic/504774/Cesar-Ritz (2009). Ladies and Gentlemen Serving Ladies and Gentlemen. Retrieved from http://ww2.libertytravel.com/preferred- partners/ritz-carltonhttp://ww2.libertytravel.com/preferred-

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