1. Executive Interview Laurette Koellner Vice President of The Boeing Company President, Shared Services Group Effective Enterprises January 31, 2002

2. Laurette Koellner President Shared Services Group Joined Boeing in 1978, in current position since November 2000 Shared Services Group provides infrastructure support to The Boeing Company operating organizations –Computing, Voice, Security and Fire, Facilities Management –Travel Management, Recruiting and Relocation Serves on the board of Seattle’s Intiman Theatre and on the board of directors of Exostar – an aerospace e-business trading exchange

3. Laurette Koellner President, Shared Services Group Koellner held a variety of management positions during her 19 years with McDonald Douglas Corporation including division Human Resources Director and Director of Overhead Management Bachelor’s degree in business management from University of Central Florida, and a Master’s degree in business administration from Stetson University in Florida.

4. Leadership Style / Philosophy Definitely inclusive Values everyone’s ideas Delegates but feels accountable Has 1-to-1 relationships with people in many organizational levels Organization levels do not matter if you’re sincere Answers her own electronic mail

5. Impact of style Put the right people in place and trust them You earn people’s trust, you are not entitled because of your position on an org chart Encourages employees to go into new areas to stretch their ideas and careers Employee survey results show statistically significant improvement

6. Ability to Manage Change Involved in change at all levels – from career moves to corporate merger Inclusiveness is very important If new to an area –trust the leaders you have in place –overtime you will get the right people in and have the guts to make changes – don’t act like you know it all don’t make drastic changes immediately

7. Ethical Issues You must treat all employees with dignity and respect Let them know their opinion counts Committed to safety all the time Emphasis on providing a safe work environment

8. Shapes the Culture of the Organization Get buy-in from all employees on direction and guiding principles Build and maintain effective teams Provide easy-to-access services to customers Manage e-business as an asset Key leadership skills are not technical – it is knowing how to lead cultural change

9. Our Findings Build trust in all organization levels Don’t be afraid to change and stretch your ideas and skills Build effective teams to lead change Use processes that provide structure for growth Don’t focus on what’s wrong – focus on where we’re going and how to change The future is here – we need to be strong leaders to help change the business culture