1. Milking the Model: Getting the most out of integration and centralisation Janice Rickards Pro Vice Chancellor, Information Services Geoffrey Dengate Director, Information Services (ICTS)

2. Information Services 2 Establishment and size

3. Information Services 3 Vice Chancellor and President Pro Vice Chancellor (Arts, Education and Law) Pro Vice Chancellor and Dean (Business) Pro Vice Chancellor (Health) Pro Vice Chancellor (Science and Technology) Pro Vice Chancellor (Community Partnerships) Pro Vice Chancellor (Information Services) Pro Vice Chancellor (Administration) Pro Vice Chancellor (International) Deputy Vice Chancellor (Research) Deputy Vice Chancellor (Academic) Organisational structure

4. Information Services 4 Convergence and full centralisation 1997 Convergence and part centralisation 1988 Realignment/ integration and full centralisation 2002 Now over 500 staff and an annual operating budget of A$36M Information Services - evolution

5. Information Services 5 Pro Vice Chancellor Flexible Learning and Access Services Information and Communication Technology Services Learning Services Library and Learning Environment Services Planning and Development Services Business Systems Support = Competency- based model Discipline based teams of Faculty Librarians, Educational Designers and a Shared Resources Team Integrated teams for information literacy training and learning support InfoServicesProject and portfolio management services for whole Division Information Services – current structure

6. Information Services 6 Maximum alignment with strategy and optimal, cost effective services Centralised Model Planning and Governance Framework Funding Framework Policy Framework What helps this model work?

7. Information Services 7 Planning Framework

8. Information Services 8 Committee/Program BoardChairperson Membership Information Services Advisory Committee PVC (Information Services) INS Directors, Academic Community - 1 from each Group, 2 External members, 1 Undergraduate and 1 Postgraduate student Supporting ResearchDVC (Research)Nominees from INS, Academic / Research Community, Office of Research Supporting Learning & TeachingDVC (Academic)Nominees from INS, Academic Community, Academic Registrar Supporting University BusinessPVC (University Administration)Nominees from INS, UA and Postgraduate Enterprise SystemsPVC (Information Services)Nominees from INS, UA and Academic Community Underlying InfrastructurePVC (Information Services)INS Executive. Academic and UA to be represented at key Project Board level Governance Framework

9. Information Services 9 Core SLA Capital Plan Maintenance Plan School SLAs Service Charges Funding Framework $$$$$ $$$$$

10. Information Services 10 University-wide policies covering: Adoption of a core SLA, identification of core funded services and charged-for services Enterprise approach and SOE policy Common use spaces and facilities, managed by Information Services, including learning centres on all campuses Policy and Standards Framework

11. Information Services 11 The Information Services model has also been enhanced by: Other Factors development of a values-based culture adoption of ITIL across the whole Division Innovation Grant Scheme Reward and Recognition Schemes

12. Information Services 12 Focus is on enterprise, University-wide systems and maximum integration Easier to align significant resources and infrastructure with the University’s strategic priorities Facilitates delivery of higher quality services Cost effectiveness through economies of scale and standardisation Leverages convergence between content and technology, ICT and library etc. Advantages of the model

13. Information Services 13 One-size doesn’t always fit all Centralised model requires more work on client relationships Need to ensure local innovation is not stifled Disadvantages

14. Information Services 14 Fine tuning the model Further evolution as institutional priorities change e.g., to a hybrid model Intra-university collaboration Inter-university collaboration –Joint service delivery –Act as Application Service Provider Adjustment to support emerging Federations, VOs Where to from here?