LIFELINE/LINK-UP GOALS The goal of the Lifeline/Link-Up programs as originally adopted by the FCC was to make telephone service more accessible to customers who might otherwise not be able to afford basic local telephone service.
SPRINT – FLORIDA LIFELINE SUBSCRIPTION PROCESS For Subscribers Qualifying Based on Participation in a Program: Contact Sprint & Request Lifeline Application Complete Self-Certification Form for Applicants qualified based on participation in at least one of the following programs. 1. TANF 2. Medicaid 3. Food Stamps 4. SSI 5. Federal Public Housing Assistance (Section 8) 6. Low-Income Home Energy Assistance 7. National School Lunch – Free Lunch Program Mail or fax to Sprint at address/fax number indicated. Within 30 Days, Lifeline is added to the account if the form was signed and the Name, SSN & Phone Number match our records.
SPRINT – FLORIDA LIFELINE SUBSCRIPTION PROCESS For Subscribers Qualifying Based on Income Level: Applicant contacts Florida Office of Public Counsel (OPC) if qualification is based on income. OPC sends application to requestor. Applicant returns Lifeline application to OPC with proof of income. Weekly, OPC sends spreadsheet to Sprint with newly qualified Lifeline applicants. Sprint adds Lifeline credit to accounts of each of these customers within 30 days of receipt of information in spreadsheet from OPC.
LIFELINE SELF-CERTIFICATION AUDIT – FALL 2005 Sprint – Florida audited a random sample of 200 Lifeline customers added under the self certification process. Results of Audit: 111 Accounts provided proof of eligibility & were recertified. 15 Accounts were no longer active. 74 Accounts (37%) did not respond. Follow-up letters were sent to these 74 accounts advising they were being moved to Transitional Lifeline because they had failed to provide proof of eligibility.
SPRINT – FLORIDA LIFELINE OUTREACH Bill Inserts – Loud & Clear – Quarterly Newsletter to Sprint-Florida Customers Bill Messages regarding Lifeline annually on all bills Lifeline materials made available at Sprint- Florida Customer Appreciation Events. Lifeline Press Conferences held in conjunction with School events in Ocala, Tallahassee and DeFuniak Springs.