1. Locating TTVN Schedules / Site Codes Training Tutorial Computer Information Service CIS Helpdesk 409.740.4714 “CLB” Class-Room Lab Bldg #3007 LRC Helpdesk 409.740.4480 “LRC” Learning Resource Center – Bldg#3010 helpdesk@tamug.edu

2. TTVN is the wide area data and interactive communications network that serves the thirteen Texas A&M campuses the Health Science Center seven research and service agencies of the Texas A&M University System (TAMUS) The network also serves numerous affiliated colleges and universities, K-12 school districts, and state agencies throughout Texas The core TTVN network consists of over 120 primary wide area network sites and more than 300 videoconference sites

3. TTVN provides following services http://ttvn.tamu.edu http://ttvn.tamu.edu videoconference scheduling facilitation services VC user/technical support multi-point VC bridging ISDN/IP gateways live and archive webcasting VC equipment repair. for more info visit their website ttvn.tamu.edu

4. How to Look Up TTVN classes http://ttvn.tamu.edu http://ttvn.tamu.edu Getting Started: Choose Video Site List

5. Narrow down the results for only TAMUG sites Type GV into the Site Code field

6. TAMUG has 6 TTVN Sites Site names were changed Summer 2011

7. To View site schedule Click on the Site Code (Full Name) to view site schedule Choose: GVL108 each location has it’s own website listing TTVN schedule

8. This is the schedule for GVL108 TTVN room Site Coordinator Contact Details Site Location Details Event Details: Event Title Date Start – End time Status

9. Click on Event Title for Specific VC Details Site Coordinator Contact Details Site Location Details Each Event includes: Event NO#: Event Title Date Start – End time Status

10. VC TTVN Event Details VC Event Details: Including: Title ID Date Contact /Leader/Faculty Start-End times Duration Status Other TTVN sites Including: Additional event contact info, special instructions

11. Contact site coordinator on “each end” for room availability to reserve room. Once TTVN sites are reserved on both ends IF it is your responsible to schedule the TTVN Email Meeting/Conference details to TAMUG’s TTVN Scheduling Assistant: Holly Minshew minshewe@tamug.edu 409.470.4564 she will assist you to complete the TTVN reservation form. Need to schedule a TTVN ??

12. Having Trouble with TTVN ?? Technical Equipment Problems Backup Scheduling Assistance Cathy Kantowski CIS Helpdesk Coordinator kantowsc@tamug.edu 409.740.4896 helpdesk@tamug.edu 409.740.4714 409.740.4480

13. Astra “TTVN” Room Scheduler GVLIB108, GVC112, GVSMOB, GVO200, GVO340 Elisabeth “Holly” Minshew minshewe@tamug.edu (409)740-4564 JK Williams Library, TAMUG

14. Astra “RGSO Conference” Room Scheduler GVSRES Carolyn Herman hermanc@tamug.edu (409)740-4479 RGSO, TAMUG

15. Back-up TTVN Room Scheduler GVLIB108, GVC112, GVSMOB, GVSRES, GVO200, GVO340 TTVN Technical Support Cathy Kantowski kantowsc@tamug.edu (409) 740-4896 CIS Helpdesk, TAMUG

16. Another TTVN service: Centra What is Centra? Centra is an interactive Webconference application that enables any number of participants to meet over the Internet using their desktop or laptop computers. Centra enables meeting leaders or instructors to display PowerPoint presentations, graphics, and other media for the Webconference participants. Centra also provides interactive application sharing, interactive white boarding, and interactive web surveys. More info: http://ttvn2.tamu.edu/home/?p=webconfhttp://ttvn2.tamu.edu/home/?p=webconf

17. TTVN live webcasts TTVN live webcasts currently run as scheduled on one of six assigned channels. Current Telecourse, special events, and other recurring events are listed below for each assigned channel. Please see the individual event listings in the TTVN Video Schedule for specific time and channel information for other live webcasts.TTVN Video Schedule More info: http://ttvn2.tamu.edu/home/?p=streamshttp://ttvn2.tamu.edu/home/?p=streams

18. TTVN Frequently Asked Questions TTVN services are available at no charge for any Texas A&M University System organization. There are no per- user or per-event charges for TTVN videoconference, streaming video webcast, and Centra webconference services. TAMU TTVN staff will be happy to answer your questions about any of their services. Please call 979-862-2240 or email ttvn-schedule@tamu.edu.ttvn-schedule@tamu.edu More info: http://ttvn2.tamu.edu/home/?p=helphttp://ttvn2.tamu.edu/home/?p=help

19. TTVN Video Scheduling Main Number (979) 862-2240 8:00am-5:00pm Monday through Friday ttvn-schedule@tamu.edu General Information - about TTVN - Videoconference/Webcast Services - Centra Webconference Services - Videoconference Scheduling - Telecourse Scheduling - Webcast Scheduling - New Videoconference Sites - New Videoconference Systems - Webcast Recordings

20. TTVN Video Operations Main Number (979) 862-2241 7:30am-10:00pm Monday though Friday (or any time videoconferences are scheduled) ops@kamu.tamu.edu or Centra_Support@kamu.tamu.edu - User Assistance for Scheduled Videoconferences and Live Webcasts - Technical Assistance for Scheduled Videoconferences - Videoconference System Maintenance and Repair - Technical Assistance for Centra Webconference User and Administration Issues

21. TTVN Enterprise Network Group Main Number (979) 845-8437 24/7/365 wan@ttvn.tamus.edu - Technical Assistance with Enterprise Network Issues - Enterprise Network Facilities and Circuits

22. TTVN Mailing Address for Equipment repairs TTVN Texas A&M University Educational Broadcast Services 4244 TAMU College Station, TX 77843-4244

23. TAMU TTVN Support Staff Kenya AustinNetwork Analyst (979) 862-3329 Shayne CoxVideo Network Specialist (979) 845-5607 Margaret De La RosaVideoconference Scheduling Specialist (979) 862-2240 Tony HockenberryCoordinator, Interactive Communications (979) 845-5673 Eric LairdNetwork Group Manager (979) 862-3789 Kurt LantzSenior Video Network Specialist (979) 458-4734 William McMullen Operations Supervisor Texas A&M Educational Broadcast Services (979) 862-2836 Braly MorseVideo Network Specialist (979) 458-8886 Ken Nelson Chief Engineer/Operations Manager Texas A&M Educational Broadcast Services (979) 458-1269 Wayne Pecena Director of Engineering Texas A&M Educational Broadcast Services (979) 845-5662 Joe ShaferNetwork Analyst (979) 458-3570 Dr. Rod Zent Executive Director Texas A&M Educational Broadcast Services (979) 845-5611

24. TAMUG TTVN Support Staff Scheduling Assistance Elisabeth Minshew minshewe@tamug.edu 409.740.4564 Technical Assistance Helpdesk helpdesk@tamug.edu 409.740.4480 Cathy Kantowski kantowsc@tamug.edu 409.470.4896 Bill Elizondo elizondb@tamug.edu 409.740.4860 Brendan Maloney maloneyb@tamug.edu 409.740.4960 CIS/ Library Director Steven M. Conway conways@tamug.edu 409.740.4999