1. www.faircommerce.de September 2006 faircommerce A new ODR-Provider in Germany Michael Herrmann, MD

2. www.faircommerce.de September 2006 Who we are…  German service provider for online shops, addressing the lack of trust in ecommerce by offering confidence-building services  Founded in 2006 in Lüneburg as GmbH

3. www.faircommerce.de September 2006 Our services at a glance  (1) Seal program (certification service)  Check, whether online shops comply with provisions of law  After passing this certification, shops can use the faircommerce-seal  (2) ODR service  Web based mediation service  Shops participating ODR program are entitled to use ODR-seal

4. www.faircommerce.de September 2006 ODR-Service  Completely web-based (Lotus Domino)  Consists of three phases 1.Direct negotiation (free of charge) 2.Mediation (optional, moderate charge) 3.Recommendation (optional, no extra charge)  Fee: 25,00 € + 8% * value of transaction (only if value >100 EUR.)

5. www.faircommerce.de September 2006 Screenshot questionnaire consumer

6. www.faircommerce.de September 2006 Thank you  Thank you for your attention! If you should have any questions, please do not hesitate to contact us:  faircommerce GmbH  Lüner Weg 22  21335 Lüneburg, Germany  Phone: +49 (0) 4131-246222  E-Mail: michael.herrmann@faircommerce.de