2Presentation Objectives Development of PartnershipDevelopment of CHW CurriculumDevelopment of PolicyRole of CHWs in MNProject Outcomes
3Minnesota CHW ProjectA vision to create:A process to standardize the profession for CHWs.A standardized process for educating CHWs in MN through the MNSCU system.Curriculum is 11 credits including community based training and internship.A process for incorporating CHWs into the health care workforce by creating a sustainable employment market.
4MN CHW PartnershipHistoryMN Immigration Task Force under the Commissioner of HealthBCBS StudiesBCBS of MN Foundation GrantRobert Wood Johnson GrantExisting CurriculumsNational Movement
5Program Feasibility Study Two Studies by BCBS of MN FoundationCritical Links: Study Findings and Forum Highlights on the Use of Community Health Workers and Interpreters in Minnesota — This report shares findings from a statewide employee survey and a forum in which policymakers, educators and representatives from health organizations met to discuss CHW inclusion in Minnesota's health care system.Critical Learning: Bicultural Community Health Workers’ Views on Prospective Training Opportunities — This report, prepared by the Wilder Foundation, describes bilingual CHWs opinions related to training needs of new and experienced community health workers. The information was collected from two focused discussions with CHWs in July 2003.
6Evaluation of StudyCommunity health workers (CHWs) are important and highly valued in the delivery of culturally and linguistically appropriate health care to Minnesota's increasingly diverse populationsCHWs serve as a crucial bridge between specific cultural groups and the health systems that serve them.Demand for CHWs is strong and will increase as diversity increases in the population.Employers and health and human services indicated that 66% would hire CHWs.
7Findings ContinuedOrganizations face challenges in hiring and retaining CHWs and that training across the state varies.Over 90% of employers of CHWs in Minnesota state a need for standardized training.Organizations cite a shortage of qualified CHWs as a barrier to providing culturally and linguistically appropriate servicesRetention is a problemEmployers indicated that standardized training would help ensure a better prepared CHW workforce and increase pool of qualified CHWs
8Findings ContinuedCHW participants in study felt that training was importantCore skill building training in specific areas was very importantCHWs felt training would validate the work they do and would help to receive recognition and respect from health care field.
9MnSCU- College and University Program Planning Study (cupps) MnSCU study completed before implementation of new programShows the size of gap (labor shortage or surplus) in programming to meet state or regional occupational needs.Job seeker shows whether there is a current worker shortage or surplusProgram planner study shows projected worker shortage or surplusLabor market information for report is supplied by MN Department of Employment and Economic Development.
10Partnership Development Two CommitteesAdvisory CommitteeDeveloped curriculumRecruitment of studentsCommunity development of projectPolicy CouncilAdvance the role of CHWs in public and private sectorsDevelop recommended strategies to incorporate CHWs into the workforceMake the CHW a reimbursable position
11CHW Curriculum Design Partnership Development Development Meetings January 2004 – July 2004Curriculum Retreat2-Day retreat involving 12 individuals: faculty, CHWs, Community ProgramsCurriculum DevelopmentFive Faculty finished curriculumMnSCUDr. Sue Roe - consultant
12Curriculum – Sequence, Format, Level and Approach Structure and DeliveryWhat core skills do CHWs desireCreditsFinancial AssistanceLevel of ProficiencyFieldwork/InternshipCareer PathwaysDelivery of curriculum
13Admission CriteriaBased on each individual program within MnSCU systemHigh School or GEDFluent in a primary languageLevel of English LanguageAccuplacer EvaluationSpecialized Admissionreferenceslife experiencesoral interview
14Class Composition Number of students in program Training times Recommendation: 15-30Determined by individual CollegesTraining timesLocations
15Faculty Licensing Co-Facilitating MnSCU 3.9 CHWs Community Partners Licensure: A process for determining that the individual meets the minimum qualifications required for a license; the condition of being licensedCo-FacilitatingCHWsCommunity Partners
16Cost MCTC - $129.53 SCTC - $117.75 Funding Sources Grant Funding Employer SupportedFinancial Aid
17CurriculumCMHW 1000 The Community Health Worker Role: Advocacy and Outreach (3 credits: includes 48 hours of internship)This course focuses on the community health worker's personal safety, self-care, and personal wellness and on the promotion of health and disease prevention for clients.Course includes: classroom and internship field work.
18Curriculum Continued...CMHW 1015 Organization and Resources: Community and Personal Strategies (2 credits: includes 48 hours of internship)This course focuses on the community health worker’s knowledge of the community and the ability to prioritize and organize work. Emphasis is on the use and critical analysis of resources and on problem solving.
19Curriculum Continued… CMHW 1025 Community Health Worker’s Role in Teaching and Capacity Building ( 2 credits)This course focuses on the community health worker’s role in teaching and increasing the capacity of the community and of the client to access the health care system. Emphasis is on establishing healthy lifestyles and clients’ developing agreements to take responsibility for achieving health goals. You will learn about and practice methods for planning, developing and implementing plans with clients to promote wellness.
20Curriculum Continued… CMHW 1035 The Community Health Worker: Legal and Ethical Responsibilities (1 credit)This course focuses on the legal and ethical dimensions of the community health worker’s role. You will study the boundaries of the community health worker position, agency policies, confidentiality, liability, mandatory reporting and cultural issues that can influence legal and ethical responsibilities.
21Curriculum Continued… CMHW 1045 Community Heath Worker: Coordination, Documentation and Reporting (1 credit)This course focuses on the importance and ability of the community health worker to gather, document and report on client visits and other activities. The emphasis is on appropriate, accurate and clear documentation with consideration of legal and agency requirements.
22Curriculum Continued… CMHW 1055 Communication Skills and Cultural Competence (2 credits)This course provides the content and skills in communication to assist community health workers in effectively interacting with a variety of clients, their families and a range of healthcare providers. You will learn about communicating verbally and nonverbally, listening and interviewing, networking, building trust and working in teams. You will practice communication skills in the context of a community’s culture and the cultural implications that can affect client communication.
23Student Recruitment Project staff – Community Development Specialist PartnersPeer Networking GroupAdvertise & Market: brochures, web, etcWork within communities, Adult Basic Education, workforce, educational systems, non-profits, resettlement programs
24Pilot Sites Minneapolis Community and Technical College (urban) First Pilot Sites:Minneapolis Community and Technical College (urban)Contact: Carmen FranzmeierSouth Central Technical College (rural)Contact: Kellie Miller NagelFuture Pilot Sites:Available throughout MnSCU system which has campuses in 46 communities throughout MNOther Community or Technical Colleges
26Policy DevelopmentAdvance the role of CHWs in public and private sectorsDevelop recommended strategies to incorporate CHWs into the workforceDevelop sustainable funding of CHW positions (third party reimbursement, grants,etc.)Developed Partnership Charter
27CHW Project Partners BCBS Foundation of MN Otto Bremer Foundation RWJ – Local InitiativeMinnesota Department of HealthHealth PartnersFairviewSt. Paul – Ramsey County Department of HealthCity of Mpls – Department of Health and Family SupportMulticultural Healthcare AllianceDepartment of Human ServicesMN Nurses AssociationRegion Nine Development CommissionUCare of MinnesotaMinnesota Hospital AssociationMnSCUUniversity MNArea Health Education Center (AHEC)Indian Health ServicesMN Board of NursingOpen Door Health CenterNeighborhood Health Care NetworkMinnesota International Health Volunteers
28Policy Council Meet Monthly Monthly state speakers Divided into subcommitteesPayers/reimbursementResearch/evaluationconferenceBusiness Case study and presentationWorkforce Study on cost effectiveness of CHWs
29What is a Community Health Worker (CHW)? CHWs are paraprofessionals who are from the communities in which they work and help build trust around health at the grassroots level. They link community members to information and resources. CHWs:Help bridge the gap between cultures and the health care system.Help clients navigate the health care system and other community services to overcome access barriers.
30How does a CHW Work? CHWs serve as: Health information disseminators AdvocatesFacilitatorsMotivatorsCulture brokersLiaisons to resourcesTheir overall goal is mentoring and engaging clients, health care systems, workforces, employers and communities at large to achieve positive outcomes and reach optimal levels of wellness.
31With Whom Do CHWs Work? CHWs are extenders of (supervised by): Social WorkersNurses (in clinical setting)Public Health NursesFinancial Assistance Program StaffHead Start Directors or SupervisorsCommunity Based Organization Supervisors
32Different Job Titles Community Health Worker Community Health RepresentativesPromotorasOutreach WorkerFamily Resource WorkerCommunity Health SpecialistHealth AdvocateCommunity AdvocateDoulasPeer Health Promoters
33CHW Employment Opportunities Health plans:Kaiser Hawaii employs CHWs to increase Medicaid enrollees’ access to preventive services. Some CHWs focus on managing high risk members who are pregnant or members with asthma or diabetes.Members utilized services more appropriately after CHW interventions.
34CHW Employment Opportunities Hospitals:Presbyterian Hospital (NY) created CHW positions to work with triage nurses in the ED. CHW arranged to re-route patients coming to the ED for non-emergent conditions to primary care appointments; educated about value of primary care; followed up with patients to determine satisfaction. Broken appointment rate dropped from 50% to 11% over 3 years. Became low users of ED.
35CHW Employment Opportunities Clinics:Wellness ConnectionOpen DoorInternational ClinicFremont ClinicNeighborhood Healthcare Network ClinicsNorthpoint Health and Wellness CenterCounties:Hennepin CountyRamsey County
36CHW Employment Opportunities Community based organizations & businesses:Region Nine Development Commission’s Saludando SaludCAPIVeterans HomeCouncil on Crime and JusticeCity of Minneapolis “Way to Grow”Centro CampesinoHead StartMinnesota Department of HealthIndian Health Services
37Sustainable Funding Models Reimbursement mechanisms from third party payersLetters of agreement between community-based organizations and health care organizations for CHW servicesMedicaidGrants
38Other projects linked to MN CHW CHW supervisors CurriculumCHW Peer NetworkTwo National ProjectsCommunity Health Worker National Education Collaboration through the University of ArizonaFunded under a grant from Fund for the Improvement of Postsecondary Education (FIPSE)Project that brings together leaders in the CHW field to develop a consensus around “best practices” approaches to CHW educationHRSACommunity Health Worker National Workforce Study through the University of Texas at San Antonio
39Assessment Student Survey Accuplacer evaluation Course EvaluationStudent SurveyAccuplacer evaluationStudent post class focus groupFaculty post class focus groupProgram AssessmentAdvisory CommitteePolicy CouncilOutcome Expectations
40Project Outcomes Appropriate care for everyone Increase trust between patient and providerIncrease healthcare accessImprove compliance in chronic diseaseCredit and confidence for new students into post secondary schoolDecrease disparitiesDiversify the workforceMake CHW a standardized positionLegitimize CHW professionIncrease CHW awareness in communityCHW position reimbursable