LOGO www.themegallery.com Practical Training Ⅲ Shopping
LOGO www.themegallery.com 学会用英语与客人有效沟通，并能引领客人 购物 熟练掌握与本话题相关的专业英语词汇及常用句型表达 练习用英语引领客人购物 学会用英文描述某项旅游纪念品 学会英语中的赠送礼品礼仪 Study Objectives
LOGO www.themegallery.com Part Two Situational Dialogue Part Three Writing-skill Part Four Exercises Part Five Social Etiquette Part One Background Material Part One Background Material
LOGO www.themegallery.com Part One Background Material Question: How to show the tourists to go shopping? As a receptionist at a travel service, when you show the tourists to go shopping, the following seven steps are for your references: Tips for reference 1. Learning about what the tourists need. 2. Telling a shop assistant what you’d like to buy. 3. Choosing items. 4. Asking about prices. 5. Bargaining. 6. Buying presents. 7. Paying the bill.
LOGO www.themegallery.com Part Two Situational Dialogue Mrs. Smith B: a clerk at travel service C: a shop assistant Excuse me, Mrs. Smith. There are many Chinese specialties here. Don’t you take something for your friends? I’d love to. You know, I’m fond of shopping 1. I want to buy some silk dresses for my daughter.I’m fond of shopping 1 OK. Let’s go to Xidan Market. There you can buy many beautiful silk ones. Oh, I eagerly want to go. Now let’s go. (In Xidan Market) Good morning. Can I help you? Yes. Mrs. Smith would like to buy some beautiful silk dresses for her daughter. Dialogue One A: B: A: B: A: C: B:
LOGO www.themegallery.com Part Two Situational Dialogue There’re many colors. Which one do you like, Mrs. Smith? I’ve no idea. Which one do you recommend? 2Which one do you recommend? 2 Let me show you. Thank you. Do you think a red one will do? Well, the red one is beautiful indeed. But I think the pink one will suit my daughter. The pink one is very beautiful. Will you take it? How much is it? 148yuan. I’m afraid it’s too dear to me. I’d like to buy a cheaper one. C: A: C: A: C: A: C: A: C: A:
LOGO www.themegallery.com Part Two Situational Dialogue C: Maybe this one will suit you. This is just 88yuan. A: Let me have a look. Ah, I will take it. C: Do you need anything else? A: I also that purple one. C: Ok. Altogether they are 296yuan, Mrs. Smith. A: Here is 300yuan. C: Take your change, please. 3Take your change, please. 3 A: Thank you. Goodbye.
LOGO www.themegallery.com Part Two situational Dialogue Vocabulary specialty [ 'spe ʃ əlti ] n. 特产品；特制品 recommend [ rekə'mend ] vt. 推荐，介绍；劝告，建议 pink [ piŋk ] n. 粉红色，桃红色 purple [ 'pə:pl ] n. 紫色，紫红色 change [ t ʃ eind ʒ ] n. 零钱，找头
LOGO www.themegallery.com 返回 Notes 1. I’m fond of shopping. 我喜欢逛商店。 2. Which one do you recommend? 你给我推荐一下吧？ 3. Take your change, please. 请收好零钱。
LOGO www.themegallery.com Part Two Situational Dialogue Mrs. Smith B: a shop assistant Good morning. Can I help you? I’d like to buy a typically Chinese cloisonné vase. 1 Yes, sir. Please come here. We have a large collection. 2We have a large collection. 2 I would like a medium-size vase, preferably with traditional Chinese painting. 3preferably with traditional Chinese painting. 3 What do you think of this one? The background is pale blue with traditional Chinese landscape painting. It looks exquisite. I love it. What’s the price for it? 1800yuan. 1800yuan! It’s too expensive. How about half the price? Dialogue Two A: B: A: B: A: B: A: B: A:
LOGO www.themegallery.com Part Two Situational Dialogue B: Half? Are you kidding? 4Are you kidding? 4 A: Well, I think you can offer a bigger one. How about twenty percent? B: I’m sorry. But this is one-price shop. 5But this is one-price shop. 5 A: All right, I’ll take it. Can I pay by traveler’s checks? B: I’m afraid you can’t. We accept only cash. A: Here is 2000yuan. B: Well, here’s your change. Please check it. A: By the way, where can I buy some cloisonné bracelet? 6By the way, where can I buy some cloisonné bracelet? 6 B: Go straight ahead, and then turn right. You’re sure to see it in front. A: Thank you very much. Goodbye.
LOGO www.themegallery.com Part Two Situational Dialogue Vocabulary typically [ 'tipikəli ] adv. 典型地，有代表性地 cloisonné [ ] n. （嵌丝）景泰 蓝 vase [ v ɑ :z, veis ] n. （装饰用的）花瓶；瓶 traditional [ trə'di ʃ ən(ə)l ] adj. 传统的；习俗的 landscape [ 'lændskeip ] n. 风景画；风景，景色 exquisite [ 'ekskwizit ] adj. 精美的，精致的 bracelet [ 'breislit ] n. 手镯；手链；手铐
LOGO www.themegallery.com Notes 返回 1. I’d like to buy a typically Chinese cloisonné vase. 我想买一个有中国特色的景泰蓝花瓶。 2. We have a large collection. 我们有大量货品。 3. preferably with traditional Chinese painting 最好是有中国传统画的那种。 4. Are you kidding? 你在开玩笑吗？ 5. But this is one-price shop. 我们商店不打折。 6. By the way, where can I buy some cloisonné bracelet? 请问在哪儿可以买到景泰蓝手镯？
LOGO www.themegallery.com Part Two Situational Dialogue 1. There are many Chinese specialties here. 这里有很多中国的特产。 2. Are you interested in Chinese silk? 你对中国的丝绸感兴趣吗？ 3. Don’t you take some souvenir to your friends? 难道你不想给你们的朋友买些纪念品吗？ 4. In fact there can’t be many people who could manage to stay in China and not be tempted to do any shopping. 实际上很多好不容易到中国来的客人不可能不买些东西。 5. It would be a shame to leave Suzhou without trying some silk. 到苏州不买些丝绸是很遗憾的。 Useful Expressions For a tour guide
LOGO www.themegallery.com Part Two Situational Dialogue 6. They’ve got lots of brands there, and you will surely find the one that fits you. 他们那品牌众多，你一定会找到适合自己的。 7. Pink is quite in fashion this year. 今年流行粉红色。 8. I would suggest you buy paper cuts, embroidery and batik. They are easy to carry. 我建议你们买些剪纸、刺绣、蜡染，这些东西便于携带。 9. Longjing Tea from the West Lake in Hangzhou is well-known both at home and abroad. 杭州西湖的龙井茶驰名国内外。 10. I suggest you take two silk fans for your friends so that they can enjoy the vivid miniature of Huangshan’s magnificence. 我建议你买两把绸扇给朋友，以便他们能领略黄山生动的壮美景观。 Useful Expressions
LOGO www.themegallery.com Part Two Situational Dialogue Useful Expressions For a tourist 1. I want to buy a piece of shoes. 我想买双鞋子。 2. Can you show me some silk? 你能给我拿些丝绸看看吗？ 3. Can you recommend something for my daughter? 你能给我的女儿推荐些什么吗？ 4. We’d like to buy some souvenirs for my friends. 我想买些纪念品给我的朋友。 5. How much does the painting cost? 这幅画卖多少钱？
LOGO www.themegallery.com Part Two Situational Dialogue Useful Expressions 6. That seems too much for this coat. Do you have anything cheaper? 这件大衣似乎有点太贵了。你们还有便宜点儿的吗？ 7. I want to see some chocolates. Can you give me some suggestions? 我想看一下巧克力，你能给我些建议吗？ 8. I want to buy a raincoat. Could you please show me one? 我想买一件雨衣。请你拿一件给我看看好吗？ 9. I decide to buy the blue suit. How much discount will you offer? 我决定要买那套蓝色西装，请问能打几折？ 10. What are their business hours? 他们的营业时间是什么时候？
LOGO www.themegallery.com Part Two Situational Dialogue Useful Expressions For a shop assistant 1. Good morning, sir. Can I help you? 早上好，先生。我能帮您做点什么？ 2. How do you like those displayed in the window? 你觉得橱窗里摆的怎么样？ 3. I’m afraid I can’t help you at the moment. 很抱歉，现在恐怕没有了。 4. What size, please? 请问您穿多大号的？ 5. There are different kinds. Which one do you like? 这儿有不同的种类，你喜欢哪种？
LOGO www.themegallery.com Part Two Situational Dialogue Useful Expressions 6. What color would you prefer? 你喜欢哪种颜色？ 7. How about this one? 这件怎么样？ 8. Do you need anything else? 还要点别的吗？ 9. I’m sorry. But this is one-price shop. 我很抱歉，我们这里不打折。 10. The price is fair, madam. It’s a famous brand. It stands wear and will never lose shape ！ 价格很公道了，太太。这是名牌。很耐穿并且永不变型。
LOGO www.themegallery.com Part Three Writing-skill How to Describe a Souvenir? Tips for reference As a tour guide, surely he will lead the tourists to buy some local souvenirs, or he may be asked to give some suggestion on buying a certain souvenir. In describing a local souvenir, the tour guide should have the knowledge of the souvenir on the following: its history, function, feature, story, value, etc.
LOGO www.themegallery.com Part Three Writing-skill Sample 1 Nanjing Cloud-pattern Brocade 1 The traditional cloud-pattern brocade is the most famous of the handicrafts. It got its name for the fact that the pattern on the material is said to resemble beautiful clouds. Originally made in the Southern Dynasty, it gradually developed during the Yuan Dynasty and was most popular during the Ming and Qing Dynasty. There have always been special institutes in charge of making garments with cloud-pattern brocade for the imperial family or foreign dignitaries.
LOGO www.themegallery.com Part Three Writing-skill Sample 2 Imitation Ancient Ivory Carvings Imitation Ancient Ivory Carvings 2 are very popular in Nanjing. The most common pieces depict figures, animals and vessels. One masterpiece, “The Princess Wencheng Leaving for Tibet” was chosen as one of the nine best traditional handicrafts produced in China. Besides this, other pieces are also very popular including the “Duanwu Dragon Boat”, “A Tang Person Hits his friend called Ju” and Dancing Figures from the Tang Dynasty.Imitation Ancient Ivory Carvings 2
LOGO www.themegallery.com Part Three Writing-skill Ask each group of the students in your class to write out a description introduction of a certain local souvenir, no less than 100 words. Pay attention to the tips for reference when you write it. Writing Practice
LOGO www.themegallery.com Part Four Exercises 1.Reading aloud until you can say it from memory, then translate it into Chinese. When making a purchase in the United States, you should be aware that, in most cases, the price on the label is not the price you pay. You will have to pay tax also. Usually the tax is between five and ten percent of the price on the label. Also, in buying clothes including shoes, you should know that the sizes are measured differently in the U.S. from the way they are measured in China where we use the metric system. In these cases, you can always ask the clerk for help.
LOGO www.themegallery.com Part Four Exercises 2.Fill in the blanks according to the context. A: a tourist B: a shop assistant B: Excuse me, can you recommend a (1) for a 12-year-old girl? A: (2). How about some dolls? Girls of that age are especially food of dolls. B: She’s already got (3) of them. I’d like to give her something different this time. A: How about (4) with remote control? B: Yes. I’d like to have a look. A: How much does it cost? toy ____ With pleasure ____________ plenty____________ a model ship____________
LOGO www.themegallery.com Part Four Exercises B: 150yuan. A: It’s too (5) for me. Could you offer any (6) ? B: It’s 5% discount at most. A: All right. I’ll take it. Please (7) it for me. B: OK. dear______discount_________ pack______
LOGO www.themegallery.com Part Four Exercises 3.Read the following passage and decide whether they are true (T) or false (F). Travel, whether for business or pleasure, requires arrangements. The traveler usually faces a variety of choices regarding transportation, accommodations, and if the trip is for pleasure, destinations, attractions, and activities. The traveler may gather information on prices, value, schedules, characteristics of the destination, and available activities directly, investing a considerable amount of time and possibly money on long-distance telephone calls to complete the trip arrangements. Alternatively the traveler may use the services of a travel agency, obtaining all these arrangements at no cost.
LOGO www.themegallery.com Part Four Exercises A travel agency is a middleman--- a business or person selling the travel industry’s individual parts or a combination of the parts to consumers. In marketing terms a travel agent is an agent middleman, acting on behalf of the client, making arrangements with suppliers of travel----- airlines, hotels, tour operators ---- and receiving a commission from the suppliers. In legal terms, a travel agency is an agent of the principal, specifically transportation companies. The agency operates as a legally appointed agent, representing the principal in a certain geographic area. The agency functions as a broker, bringing buyer and seller together, for the other suppliers like hotels, car rentals, ground operators, and tour companies.
LOGO www.themegallery.com Part Four Exercises 1. According to the passages, whether for business or pleasure, travel requires strict arrangements. 2. The traveler usually faces a variety of choices regarding transportation, accommodations, and if the trip is for business, destinations, attractions, and activities. 3. “a considerable amount of time ” means to a quite amount of time. 4. ‘Alternatively t’ in Line 6 （ Para.1 ） means ‘As another choice’. 5. The agency operates as a legally appointed agent, representing the principal in some geographic area. F （ ） F T T T
LOGO www.themegallery.com Part Four Exercises 4. Role Play. The Smiths’ want to buy some souvenirs for their friends. Now you, as a tour guide suggest that they go to take a travel to China for a seven-day holiday. Now Mr. Smith is making a call to CITS, asking for the routes available, accommodations and scenic spots of interests. As a receptionist, you are answering the call and ask for more details of their requirement.
LOGO www.themegallery.com Part Four Exercises 5.Translation. (1) 我是中国青年旅行社的导游。 (2) 你们的行李将会有另一辆车送往酒店，因此你们不必担心。 (3) 我们一起来确认一下行程安排表中还有什么需要修改的地方。 I’m a tour guide of China Youth Travel Service._________________________________________________________ There’s no need for you to worry about your baggage, because there will be another car to carry it to the hotel. _________________________________________________________ Let’s check the schedule to make sure if there is anything to amend/ change. _________________________________________________________
LOGO www.themegallery.com Part Four Exercises (4) 我们的旅游巴士会在明早六点准时到你们下榻的酒店接客。 (5) 旅游计划书中的包团费用包括膳食、景点参观门票、机场接 站服务和全程英文导游讲解。 (6) 西安有很多著名的历史文化遗址值得参观。 We’ll send our coach to pick you up in the hotel you stay at 6:00 tomorrow morning on time. ______________________________________________________ The charges of package tour in a tourism project should include the cost of meals, tickets to visit attractions, the airport reception services and the whole-journey English guide speech. ______________________________________________________________________________________________________________ There are lots of well-known historical and cultural sites worth a visit in Xi’an. _______________________________________________________
LOGO www.themegallery.com Part Five Social Etiquette Giving the appropriate gift in a timely fashion not only strengthen personal relationships in some cultures but also can enhance a company or personal image. The right gift conveys respect to the individual and by the same token can convey a company or a personal image of global sophistication. The main purpose of any gift should be to please and honor the recipient. If you keep this in mind, you will never produce a gift that can be inappropriate or, worse, insulting. Etiquette of Gift Giving Transaction
LOGO www.themegallery.com Part Five Social Etiquette One basic rule of thumb in international gift giving: ideally, any present you give should be made in your home country. Take special care to make sure that the gift is nor made in a country or region that may cause insult to the recipient. Another point that should he remembered: Gifts with company logos should be used as small token only, not as a major sign of appreciation. Even when logos are used they should only be placed on gifts of the highest quality and the best taste. Remember, even the smallest gift reflects your company’s image and personality. Keep the logo small so that it doesn’t look as though the gift is nothing more than a company advertisement. Transaction