1. IT developments Since last GA  Payment Online  Menus and navigation improved  Google ranking improved for key terms  Graphics improved  Display in old browser versions improved  Search capabilities improved  Member and country view  Interactive map

4. Member view improvements: Responsive map (2014)

5. HPH LinkedIn (Global)  Best received social media for HPH  High uptake: 816 members of group  Much activity in threads and discussions  Steady growth from launch in 2011 to now:

6. In progress 2014: – Welcome video clips – A CRM solution for HPH  Present stage: data transfer and update  Contacts and leads management  Invoicing, Membership dues, Reminders  Payment information and history  MMO (physical and email)  Linked to journal, CHPS, websites member listing etc.