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1-1 BBA 121 Principles of Management S. Chan Head, Department of Business Administration

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Presentation on theme: "1-1 BBA 121 Principles of Management S. Chan Head, Department of Business Administration"— Presentation transcript:

1 1-1 BBA 121 Principles of Management S. Chan Head, Department of Business Administration

2 1-2 Lecture 1 The Management Process Today

3 1-3 What is Management?  Management  The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently

4 1-4 What is Management?  Organizations  Collections of people who work together and coordinate their actions to achieve a wide variety of goals

5 1-5 What is Management?  Managers  The people responsible for supervising the use of an organization’s resources to meet its goals  Resources include people, skills, know-how, machinery, raw materials, computers and IT, and financial capital

6 1-6 Achieving High Performance  Organizational Performance  A measure of how efficiently and effectively managers use organizational resources to satisfy customers and achieve organizational goals

7 1-7 Organizational Performance  Efficiency  A measure of how well or productively resources are used to achieve a goal  Effectiveness  A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.

8 1-8 Efficiency, Effectiveness, and Performance in an Organization

9 1-9 Four Tasks of Management

10 1-10 Planning  Planning  Process of identifying and selecting appropriate goals and courses of action  Strategy  cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals

11 1-11 Steps in the Planning Process 1. Deciding which goals to pursue 2. Deciding what strategies to adopt to attain those goals 3. Deciding how to allocate organizational resources

12 1-12 Organizing  Organizing  Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals

13 1-13 Organizing  Organizational Structure  A formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals

14 1-14 Leading  Leading  Articulating a clear vision and energizing and enabling organizational members so they understand the part they play in attaining organizational goals

15 1-15 Controlling  Controlling  Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance  The outcome of the control process is the ability to measure performance accurately and regulate efficiency and effectiveness

16 1-16 Levels and Skills of Managers  Department  A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs

17 1-17 Levels of Management  First line managers  Responsible for the daily supervision of non- managerial employees  Middle managers  Supervise first-line managers and are responsible for finding the best way to use resources to achieve organizational goals  Top managers  establish organizational goals, decide how departments should interact, and monitor the performance of middle managers

18 1-18 Levels of Managers

19 1-19 Levels of Managers  Top-management team  A group composed of the CEO, the COO, and the vice presidents of the most important departments of a company.

20 1-20 Question? Which management skill is the ability to understand, alter, lead, and control the behavior of other individuals and groups? A. Conceptual B. Human C. Technical D. Technological

21 1-21 Managerial Skills  Conceptual skills  The ability to analyze and diagnose a situation and distinguish between cause and effect.  Human skills  The ability to understand, alter, lead, and control the behavior of other individuals and groups.  Technical skills  The job-specific knowledge and techniques required to perform an organizational role.

22 1-22 Question? What is the specific set of abilities that allows one manager to perform at a higher level than another manager? A. Skill-sets B. SKAs C. Competencies D. Skill traits

23 1-23 Technical Skills  Core competency  Specific set of skills, abilities, and experiences that allows one organization to outperform its competitors

24 1-24 Types and Levels of Managers

25 1-25 Challenges for Management in a Global Environment Rise of Global Organizations.Building a Competitive AdvantageMaintaining Ethical and Socially Responsible StandardsManaging a Diverse WorkforceUtilizing IT and E-Commerce


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