9PlanningProcess of identifying & selecting appropriate goals & courses of action.Deciding which goals to pursueDeciding what courses of action to adoptDeciding how to allocate resources
10OrganizingProcess of establishing a structure of working relationships in a way that allows orgl members to interact & cooperate to achieve orgl goals.Organizational Structure – reporting relationships
11LeadingArticulating a clear vision to follow, & energizing & enabling orgl members so they understand the part they play in attaining orgl goals.
12ControllingEvaluating how well an org. is achieving its goals & taking action to maintain or improve performance.Outcome of control process is ability to measure performance accurately & regulate efficiency & effectiveness.
13Is Management Career in Large Organization Right for You? 1-Strongly Disagree 2-Disagree 3-Undecided 4-Agree 5-Strongly AgreeI dislike following somebody else’s orders.I dislike having to compete against others with whom I work.It is important for me to be liked by the people with whom I work.I prefer to act in customary ways; to blend in with the crowd.It is important for me to do things better or more efficiently than they’ve ever been done before.I like to assert myself & take charge.I enjoy giving directions to others.It doesn’t bother me to do routine tasks.Self-Assessment Exercise
14Question?What is a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques? A. Organization B. Department C. Team D. Presentation Group
15Types of ManagersFirst line managers - Responsible for the daily supervision of non-managerial employees.Middle managers - Supervise first-line managers. Are responsible to find the best way to use resources to achieve goals.Top managers - Responsible for performance of all depts. & have cross-departmental responsibility. Establish orgl goals, decide how different depts should interact & monitor middle mgrs.
16Types of Managers Organizational Level Position Functional Title PresidentVice PresidentCFOProduction ManagerSales ManagerHR ManagerProduction SupervisorRegional Sales MangerChief BookkeeperTop ManagersMiddle ManagersFirst-Line ManagersExecutivesManagers or DirectorsSupervisors
17Relative Amount of Time That Managers Spend on the Four Managerial Functions Figure 1.4
18Discussion QuestionWhat type of manager is Rick Wagoner, Jr. of GM? What impact do his decisions have on the company?Little impactGreat ImpactDepends on the decisionAverage impact
19RestructuringInvolves use of IT to downsize an org. by eliminating the jobs of large numbers of top, middle, or first-line managers & non-managerial employees.
20OutsourcingContracting with another company, usually in a low cost country abroad, to perform an activity the company previously performed itself.Promotes efficiency by reducing costs & allowing an org. to make better use of its remaining resources.
21Empowerment & Self-Managed Teams Empowerment - Expanding employees’ knowledge, tasks, and responsibilities by using powerful new software programs.Self-Managed Teams - Groups of employees with the responsibility for supervising their own activities & for monitoring quality of goods & services they provide.
22Managerial Roles and Skills Managerial role - set of specific tasks that a person is expected to perform because of position he/she holds in org.Henry Mintzberg reduced thousands of tasks performed by mgrs. to 10 roles grouped into 3 broad categories:Decisional RolesInformational RolesInterpersonal Roles
23Decisional RolesRoles associated w/ methods mgrs use in planning strategy & utilizing resources.Entrepreneur—deciding which new projects or programs to initiate & to invest resources in.Disturbance handler—managing an unexpected event or crisis.Resource allocator—assigning resources b/w functions & divisions, setting budgets of lower mgrs.Negotiator—reaching agreements b/w other mgrs, unions, customers, or shareholders.
24Informational RolesRoles associated w/ tasks needed to obtain & transmit info. in process of managing the org.Monitor—analyzing info. from both internal & external environment.Disseminator—transmitting info. to influence attitudes & behavior of employees.Spokesperson—using info. to positively influence the way people in & out of org. respond to it.
25Interpersonal RolesRoles that mgrs assume to provide direction & supervision to both employees & org. as a whole.Figurehead—symbolizing the org’s mission & what it is seeking to achieve.Leader—training, counseling, & mentoring high employee performance.Liaison—linking & coordinating the activities of people & groups both inside & outside the org.
26Managerial Skills Conceptual skills Human skills Technical skills Ability to analyze & diagnose a situation & distinguish b/w cause & effect.Human skillsAbility to understand, alter, lead, & control the behavior of other individuals & groups.Technical skillsSpecific knowledge & techniques required to perform an orgl role.
27MANAGEMENT INSIGHT: Steve Jobs Transforms Apple Computer In 1976, Steve Jobs & Steve Wozniak invested $1350 to build a computer circuit board – Apple II PCIn 1985, Apple’s sales almost $2 billion.Jobs forced out of co.In 1997, Jobs again becomes CEO of Apple.
28Question?What is the specific set of abilities that allows one manager to perform at a higher level than another manager? A. Skill-sets B. SKAs C. Competencies D. Skill traits
29Challenges for Management in a Global Environment Rise of Global Organizations.Building a Competitive AdvantageMaintaining Ethical and Socially Responsible StandardsManaging a Diverse WorkforceUtilizing IT and E-commerce
30Competitive Advantage Ability of one org. to outperform other orgs. b/c it produces desired goods or services more efficiently & effectively than they do.Increasing EfficiencyIncreasing QualityIncreasing Speed, Flexibility, & InnovationIncreasing Responsiveness to Customers
31Building Blocks of Competitive Advantage Figure 1.5