1. Operations Management Unit 3 AOS 3

2. Functional Structure Operations Function Elements of Operations Mgt Inputs, Transformation process & Outputs Characteristics of Operations Mgt Strategies of Operations Mgt Facility design & Layout, Materials Mgt, Quality and Technology Productivity & Competitiveness In terms of Cost, Quality & Delivery Ethics & SRM Finance Function Human Resource Function Marketing| Function Research and DevelopmentFunction

3. Article: The Toyota Altona Factory Tour: Cars, Robots And Muzak

4. Operations function and its relationship to business objectives and business strategy Chief Executive Officer Human Resource Manager Operations Manager Production Manager Warehouse Manager Maintenance Manager Quality Manager Marketing Manager Finance and Accounting Manager

5. Levels of planning Tasks Strategic levelDecisions regarding strategies including:  Facility design and layout  Quality  Technology  Materials management Tactical levelInterpreting the strategies developed in the strategic level Activities may include:  Managing details regarding facility design and layout  Material resourcing (frequency & amounts)  Deciding on methods/techniques to ensure quality  Sourcing technology Operations levelImplement strategies the implementation of strategies may include:  What and when to process  Amount of work to be placed onto resources  Decisions regarding the allocation of work tasks

6. CHARACTERISTICS OF AN OPERATIONS MANAGEMENT Characteristics: Tangible vs. Intangible Relationship Production & consumption occurs… Storage Unique vs. standardised

7. Key Elements of an Operations System

8. INPUTSTRANSFORMATION PROCESSOUTPUT Raw materials: water, gas & electricity Capital equipment: Factories, forklifts, tools Component parts: Nuts & bolts, wheels, paint, tyres, windscreens Labour: Process workers, machine operators, painters, drivers Information Time Technology: Robotics, Computer aided design, Office technology Design Manufacture (includes assembly & painting) Quality control Final good

9. OPERATIONS, PRODUCTIVITY AND BUSINESS COMPETITIVENESS COMPETING ON COST COMPETING ON QUALITY SPEED OF DELIVERY