14 Performance Excellence Considerations for SurveysPersonalized (Name, address, etc.)Stated PurposeSimilar Rating ScaleComments SectionHow/Where to SubmitThanks for Completion
15 Performance Excellence Focus Groups (Applied Research)To drill-down on a particular topicTo verify or clarify survey resultsTo create an interactive opportunity in a more relaxed setting
16 Performance Excellence Focus GroupsOpen-ended Questions Only6-8 people preferredParticipants should be hand-selected, but have a common interest in topicNeed a Facilitator and a ScribeShould record the sessionNo more than 2 hours
17 Performance Excellence So What?Systematic—on-going effortScientific—data collected, analyzed, and reportedEverybody involved
18 Performance Excellence Systematic (on-going)BaselineTargetsTrendsComparisonsSpecial versus Common Causes
19 Performance Excellence The COREOperational InsightsEvidence of ImpactReporting and DistributingContinuous Improvement
20 Performance Excellence How can you speak of the oceanif you never leave the pond?
21 Performance Excellence Dr. Yvonne Simmons Howze512/