1. How can I access my account over the phone? Please call the BISYS participant inquiry line at 1-888- 800-5359. The automated system will then prompt you to enter your Social Security Number and your personalized PIN. You will then be routed to the automated phone menu, which is available 24 hours a day. If you need further assistance, you can reach a BISYS Service Representative by pressing “0” between the hours of 8:30 AM to 7:00 PM Eastern Standard Time, Monday - Friday.

2. What if I lost or forgot my PIN? When the system prompts you for your PIN, please press the “*”. For security purposes the system will then verify the following pieces of information: –Date of Birth (mm/dd/yyyy) –Month and Year of Hire (mm/yyyy) –Current Zip-Code on file If you have difficulty resetting your PIN call the BISYS participant inquiry line at 1-888-800-5359 and do not enter in any information. You will then be routed to a service representative for further assistance.

3. Lost or forgotten PIN continued... Once you successfully enter in all pieces of information correctly, the system will then prompt you to pick a 4-digit number that will represent your PIN. BISYS will mail a confirmation letter to your current address on file. When you hang-up your new PIN is activated.

4. Accessing my account via the web To access your 401(k) account via the web, enter the following web site- https://www.planservices. com/ml The site is a secure sight, therefore no one has access to your personal information but you.

5. Already Registered If you have already registered for the web site, please enter your Social Security Number followed by your Password, and then hit the Login button.

6. What if I have not registered yet? If you have not yet registered for the web site, go to “Register Here”. Then enter your Name, SSN, Date of Birth and E-mail address. A password will be mailed to your home address.

7. What can I do on the web site? Once on the web site, you will have access to a wide variety of information concerning your account right at your finger tips. Your Account Planning Tools

8. “Your Account” Tab When you click on “Your Account”, you will be able to access the following information regarding your 401(k) account: Account Modifications, Balances, Vesting, Sources, Investment Elections, Statements, Fund Performance and Activity History.

9. What if I want to make changes to my investment elections Click on the “Account Modifications” tab. You can then choose which option best suits your investment needs, whether it is for existing money or for future contributions.

10. What if I want to check my account balance by fund? Click on the “Account Modification” tab. Then click on the “Balances” tab. You can then view your account by your investment elections.

11. What if I want to know the percentage going into each investment Click on the “My Account” tab. Then click on the “Elections” tab. You will then be able to view all the fund choices offered by your plan and your allocation into each fund.

12. What if I want to generate a statement for myself? Click on the “Your Account” tab. Then click on the “Statements” tab. Enter in the date range of your choice, and then hit “Process Report”. A statement will appear on your screen.

13. What if I want to check the fund performance of the funds offered by my plan? Click on the “Your Account” tab. Then click on the “Fund Performance” tab. You can then click on any of the funds by name and view fund performance.

14. What if I want to request a loan? Only 50% of the plans in the United States offer this option. Click on the “Planning Tools” tab. Then click on the “Loan Modeler” icon.

15. Loan options continued... You can see your maximum loan amount available, and the interest rate of the loan. You can enter the amount needed, length of the loan and payment frequency. Next click on “Calculate” and the system will generate the loan payment amount for you. You can submit the loan to BISYS for processing, or request paperwork concerning the loan details.

16. What if I have questions concerning my account? If you have other questions concerning your account, or need help navigating through the web site, please contact BISYS Retirement Services at 1-888-800-5359.