1. The Money Advice Service: a new approach Paul Frost Debt Advice Programme Manager Money Advice Service CfRC The Future of Financial Inclusion and Money Advice Conference Crowne Plaza Hotel, Birmingham NEC Wednesday 20 July 2011

2. Feel good about money

3. A new approach

4. Who we are Independent of government Funded by FSA levy Focused on action

5. What we do Face-to-face Phone Online

7. The health check

8. What we do Face to face Phone Online In partnership

9. Debt advice Our vision “People in financial difficulties know where and how to access an effective, multi-channel debt advice service that delivers consistent and fair outcomes for them and their creditors”

10. Debt advice priorities Secure funding for 2012-13 Review existing delivery model Implement new model during 2013-14

11. paul.frost@moneyadviceservice.org.uk