1. WELCOME TO THE CAREER CENTER 5/26/2016

2. “In the middle of every difficulty lies opportunity.” Albert Einstein

3. Agenda  Using the Career Center to prepare for your job search  Steps to finding your next job  How do you fit into the current labor market  Tracking your work search activities  Specialized services  Community resources  Career Center guidelines and policy 3

4. Why You Are Here Today Finding a job is a full-time commitment. The Career Center Seminar is your opportunity to learn about the full array of services, events and programs available at all Massachusetts One-Stop Career Centers and how the services at the centers can help you:  Complete an individual needs assessment  Explore and understand the job market (labor market information)  Develop career action plan  Explore options to upgrade your skills and/or change career  To help you meet your Unemployment Insurance (UI) requirements 4

5. The State’s Best Kept Secret  Access to valuable tools, resources, and services at 32 One-Stop Career Centers  About 100K job seekers who visited the One-Stop Career Centers found employment 1  More than 92K employment opportunities available in Job Quest  Support system of knowledgeable and experienced Career Service professionals  Connection with employers and other networking opportunities 5 1 Source: www.MassWorkforce.orgwww.MassWorkforce.org

6. Career Center Resources Please note that although most of the Career Center services are at no cost, some Career Center services may have fees and/or eligibility requirements. 6 Equipment ResourcesStaff Assisted Resources Personal ComputersCareer and Job Search Information Internet AccessLabor Market Information (LMI) Fax MachineWorkshops TelephoneJob Matching CopierOn-Site Employer Recruitments Job Listings

7. Where you are today 7 You are here Assessment Labor Market Information (LMI) Résumé & Cover Letter Job Search Apply for Jobs Interview Individual Needs Assessment Interests Knowledge, Skills, & Abilities Values or non-negotiables How the Career Center Can Help with Your Job Search Employment

8. Where you are today 7 You are here Assessment Labor Market Information (LMI) Résumé & Cover Letter Job Search Apply for Jobs Interview Industry/occupation trends Transferability of knowledge, skills, abilities Job availability Pay trends How the Career Center Can Help with Your Job Search Employment

9. Where you are today 7 You are here Assessment Labor Market Information (LMI) Résumé & Cover Letter Job Search Apply for Jobs Interview Résumé workshops & 1-on-1 Cover letter workshops Staff can help show you how to use LMI to target your résumé How the Career Center Can Help with Your Job Search Employment

10. Where you are today 7 You are here Assessment Labor Market Information (LMI) Résumé & Cover Letter Job Search Apply for Jobs Interview Career Center Staff can help direct your job search Helps to find jobs that match skills based on LMI exploration Direct you to job search resources Show benefits of tracking job search How the Career Center Can Help with Your Job Search Employment

11. Where you are today 7 You are here Assessment Labor Market Information (LMI) Résumé & Cover Letter Job Search Apply for Jobs Interview Can help with online job applications (individual or workshop) Demonstrate use of résumé to help fill out job applications. Hints and tips and/or workshops How the Career Center Can Help with Your Job Search Employment

12. Where you are today 7 You are here Assessment Labor Market Information (LMI) Résumé & Cover Letter Job Search Apply for Jobs Interview Career Center offers assistance with: - interview preparation (workshops) - finding resources for interview preparation - how to use LMI to prepare for interview How the Career Center Can Help with Your Job Search Employment

13. Individual Needs Assessment Fill out the Individual Needs Assessment REMINDER CC: ADD A CUSTOMIZED UPDATED INA FOR THEIR CAREER CENTER FrontBack 13

14. What is Labor Market Information? Make informed decisions 14

15. The Role of LMI THE OFFER INTERVIEW RÉSUMÉ & WORKSHOPS LABOR MARKET INFORMATION CAREER TRANSITIONS EMPLOYMENT JOB SEARCH 15

16. 16 Labor Market Research Worksheet Front Back

17. Benefits of Tracking Your Job Search 17  Organizes your job search  Tracks companies and positions  Expands your use of job search resources  Highlights trends in your work search to identify alternative occupations or industries  Compares your wage expectation to what employers are actually paying  Conducive to timely follow-up

18. Work Search Activity Log 18

19. Career Center Workshops Career Centers offer individualized help and workshops such as, but not limited to:  computer and internet basics  résumés  cover letters  interviewing  career exploration  Small Business Administration Overview (starting your own business) 19

20. Job Quest Job Quest is the state’s online job bank – similar to other online job search websites As part of your unemployment eligibility be sure to register* on the Job Quest website: www.mass.gov/JobQuest Benefits: Upload résumés, individual job matching 20 *This is mandatory for all job seekers who are selected for the Reemployment Eligibility Assessment program

21. Job Quest: www.mass.gov/JobQuest 21

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27. Veterans’ Services  All our Veteran Customers and Eligible Spouses are entitled to receive Priority of Service across most Career Center programs and services.  Veterans’ Services Representative on-site  Individual assistance available  Access to other Veterans’ Services & Benefits 27 We proudly serve those who proudly served our country.

28. Unemployment Insurance www.mass.gov/dua  TeleClaims Center: ‒ 1-617-626-6800 or ‒ 1-877-626-6800 (within area codes 351, 413, 508, 774, 978)  UI Online Services  Work Search Requirements  Training Opportunity Program (Section 30)  Massachusetts Health Connector: ‒ www.MAHealthConnector.org www.MAHealthConnector.org ‒ TTY/TDD: 1-877-623-7773 ‒ 1-877-MA ENROLL / 1-877-623-6765 28

29. REA Reemployment Eligibility Review  Are you collecting Unemployment Insurance?  As part of your eligibility to receive benefits you may be selected to attend a Mandatory Reemployment Eligibility Review  Reemployment Eligibility Review Meeting: –Goal – to help you be successful in your job search –One on One meeting with Career Center staff member –Review of Job Search Activities –Compliance with Career Action Plan –Be encouraged by your success –Learn helpful strategies to meet and overcome roadblocks to reemployment –Failure to attend this meeting and comply with program requirements may cause a delay or loss of your unemployment benefits. 29

30.  The WOTC Program provides valuable tax credits to businesses that hire members of specific groups  Please see your handout for details on these groups  If you are a member of one of these groups, you can use the tax credit as a marketing tool in your job search  For more information, see your local career center or call (617) 626-5353 Work Opportunity Tax Credit 30

31. How the Career Center Can Help You Connect to Community Resources  211 – 24 hours a day - 7 days a week  Fuel Assistance  Transitional Assistance  Food Pantry www.projectbread.orgwww.projectbread.org 800-645-8333  SNAP (Food Stamps) 866-950-FOOD (3663)  Migrant Seasonal Farm Worker Program  Office of Multilingual Services http://www.mass.gov/lwd/eolwd/multilingual-information http://www.mass.gov/lwd/eolwd/multilingual-information 31

32. Workforce Investment Act  The federal funded workforce investment act (WIA) Title 1 ITA Program is for individual job seekers who need occupational skills training in order to successfully re-enter the workforce.  Training needs can be identified through LMI exploration, job search, and/or interview processes.  Career Centers can help you identify training opportunities, connect with training vendors and educational institutions, with information on how to access funding such as financial aid. Eligibility Requirements Apply 32

33. Trade Adjustment Assistance (TAA), Trade Readjustment Allowances (TRA)  If your job has been adversely affected by foreign competition or production or the service you provided moved overseas, you may be eligible for benefits including: ‒ Financial assistance for job training ‒ Extension of Unemployment Benefits  Strict deadlines apply for obtaining some of the benefits under the TAA Programs. For additional information and/or to obtain a listing of TAA certified companies ask a Career Center staff person immediately about these benefits. 33

34. National Emergency Grants (NEGs)  National Emergency Grants (NEGs) assists Dislocated Workers who are affected by large scale layoffs caused by unexpected economic events.  NEGs helps Dislocated Workers by temporarily providing funding assistance for training and employment programs.  CCs can list the companies in their respective areas that use NEGs here. 34

35. Customers with Disabilities  Adaptive equipment available and information on sources of additional adaptive equipment  Individual assistance  Information on and referrals to relevant agencies and programs 35

36. Young Adults – up through age 24  Dedicated youth staff  Work readiness workshops  Peer Support  High School Equivalency programs (age 16-21)  Summer jobs for youth program (ages 14-21) Youth Services 36

37. Policy/Guideline For Using Career Center Services  Child care arrangements made prior to your visit  No food or drink in the Resource Room or Computer Lab  Computers, telephones and fax are for job/educational search purposes only.  Cell phones should be turned off or muted  If you cannot keep an appointment or attend a scheduled workshop, please call in advance to cancel and reschedule. 37

38. The Career Center is here to serve you! We appreciate all your feedback as it will assist us in improving our services. However, if you believe that you have been denied service or treated in an unfair or inappropriate manner, you have the right to file a complaint. Ask a staff member. Customer Feedback 38

39. Summary Where you are today 39 Career Center help with job search Labor Market Information (LMI) Tools, resources, and strategies for job search Tracking your work search activities Specialized & community resources Career Center guidelines and policies

40. Next Steps  Meet with Career Center Staff Member to complete Career Action Plan (CAP) to address needs for job search, upgrading skills, specialized services and accessing community resources  Register for JobQuest (mandatory REA participants)  Conduct labor market exploration  Register for appropriate workshops  Maintain weekly Work Search Activity Log and bring Work Search Activity Log to all Career Center appointments  Schedule next Career Center appointment 40

41. As part of our working partnership, please…. LET US KNOW WHEN YOU GET A JOB! 41