1. ISO TC67/SC4 Annual Meeting 12-13 May 2004 Pau, France ISO/TC 67/SC 4 N 289

2. www.total.com Total at a Glance

3. COMMUNICATIONS – Corporate Profile - 3C226 3 Total: Worldwide Locations UpstreamDownstreamChemicals 3

4. COMMUNICATIONS – Corporate Profile - 3C226 4 Total : One tree, Three branches 5 Upstream Oil and gas exploration and production, downstream gas and power, coal and other energies: one of the world’s four largest oil companies Production: 2.5 million boe/day Downstream Refining & Marketing: European leader -Interests in 28 refineries -Refining capacity: 2.7 million barrels/day -Volumes sold: 3.65 million barrels/day -16,000 service stations Trading & Shipping: One of the world’s leading operators Atofina ( Chemicals ) : Ranked sixth worldwide

5. COMMUNICATIONS – Corporate Profile - 3C226 5 Total at a Glance 110,800 employees in more than 130 countries worldwide 5

6. COMMUNICATIONS – Corporate Profile - 3C226 6 France 45% Downstream 31% Upstream 13% Corporate 1% Chemicals 55% Rest of Europe 27% By regionBy business Rest of the World 28% Human Resources in 2003

7. COMMUNICATIONS – Corporate Profile - 3C226 7 *The Scientific Division also reports to Strategy and Risk Assessment RefiningOverseas Trading & Shipping Gas & PowerNorthern EuropeGeosciences Regions Marketing Europe AsiaCrude Trading Development and Operations Techniques Pau Africa Executive Career Management Human Resources and Corporate Communications Finance Sustainable Development and Environment Advisor Strategy Information Systems and Telecommunications Strategy and Risk Assessment* Industrial Safety Audit InsuranceCommunications Legal Affairs Chemicals Refining & Marketing Finance Financial Control Accounting Human Resources and Communications Hutchinson, Mapa Spontex, Engineering Polymers Resins, Paint, Adhesives, Photocures, Metallization, Performance Products Acrylics, PMMA, Chlorochemicals, Fluorochemicals and Oxygenated Compounds, Energy Purchasing- Supply Chain Petrochemicals General Delegate United States Organic Peroxides and Additives Upstream Exploration & Production Continental Europe Central Asia Liquefied Natural Gas Marketing France General Secretariat Product Trading Strategy- Growth and Research Middle East Trading / Marketing Development Strategy Specialty Products Product and Derivatives Trading Finance / Économics Information Technology Americas Renewable Energies Human Resources and Internal Communications Shipping Human Resources and Internal Communications Asia Far East General Secretariat Agrochemicals and Fertilizers, Thiochemicals, International, Purchasing, Research Organization Chart UpstreamDownstreamChemicals Executive Committee Management Committee

8. COMMUNICATIONS – Corporate Profile - 3C226 8 Standardization A coordinator in each branch of activity, in charge of all aspects of standardization. Actions are decided by a branch steering committee where all interested departments are involved. Similarly at holding level, a Group coordinator with a steering committee including also branch coordinators.

9. COMMUNICATIONS – Corporate Profile - 3C226 9 Thank you for your attention

10. Objectives of the Meeting review progress over last 12 months review status of program and work items recognize accomplishments of work groups identify obstacles to future progress reach consensus on plan for next 12 months plan next SC4 meeting

11. Plan for the previous 12 months 2 standards expected to be published in 2003. (13626, 10417) 2 other standards might be published. (13628-7, 14693) advance work items per agreed upon plan. resolve issues with ISO 10423 (WG3). develop and implement a plan to address cancelled items. ISO 13626 published in November, 2003. ISO 14693 published in December, 2003. ISO 10423 published in December, 2003. Some dates have been reset, others to be handled as NWIs. 1 CD, 8 DIS, and 5 FDIS submitted.

12. Work Program Progress (03-05 to 04-05) Work Group WD CD DIS FDIS IS 1 - - 1 3 2 2 - - - - - 3 - - - 1 1 4 - 1 2 1 - 6 - - 5 - - 0 1 8 4 3

13. ISO TC67/SC4 Accomplishments – May 03 to May 04

14. ISO TC67/SC4 Work Program Summary – May 2004 6

15. Goals for the next 12 months 3 standards likely to be published in 2004. 4 other standards might be published in 2004. advance work items per new timetable. plan NWIs to revise standards published in 2000. circulate NWIs to expand scope of work program. 10417, 10424-1, 10432 13628-1, 13628-7, 13628-10, 17078-1 13534, 13535, 13628-3, 13628-9. potential NWIs identified for WG 2 and WG 6. especially 10407-1, 10407-2, 10428, 10431, 13624

16. ISO TC67/SC4 Work Plan (04-05 to 05-05)