1. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 1 Chapter 14: Understanding Information and e-Business

2. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 2 Learning Objectives 1. Examine how information can reduce risk when making a decision. 2. Discuss management’s information requirements. 3. Outline the five functions of an information system. 4. Describe how computers and technology help improve productivity in decision making, communications, sales, and recruiting and training. 5. Analyze how computers and technology change the way information is acquired, organized, and used. 6. Explain the meaning of e-business. 7. Describe the fundamental models of e-business. 8. Explore the factors that will affect the future of e-business.

3. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 3  Information and Risk  Information Rules  The Difference Between Data and Information  Knowledge Management How Can Information Reduce Risk When Making a Decision?

4. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 4  A Firm’s Information Requirements  Size and Complexity of the System What Is a Management Information System?

5. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 5 Step 1: Collecting Data Internal Sources of Data External Sources of Data Step 2: Storing Data Step 3: Updating Data Step 4: Processing Data Step 5: Presenting Information Business Reports Visual Displays and Tables How Do Employees Use a Management Information System?

6. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 6  Making Smart Decisions  Helping Employees Communicate  Assisting the Firm’s Sales Force  Recruiting and Training Employees  Telecommuting, Virtual Offices, and Technology  Business Applications Software Improving Productivity with the Help of Computers and Technology

7. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 7  Computers, Software, the Internet, and Networks  Accessing the Internet  Creating Web Sites Using Computers and the Internet to Obtain Information

8. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 8  Organizing e-Business Resources  Satisfying Needs Online  Creating e-Business Profit 1. Increasing Sales Revenue 2. Reducing Expenses Defining e-Business

9. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 9  Business-to-Business (B2B) Model  Business-to-Consumer (B2C) Model Fundamental Models of e-Business

10. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 14 | Slide 10  Internet Growth Potential  Social Networking  Ethical and Legal Concerns 1. Ethics and Social Responsibility 2. Internet Crime  Future Challenges for Computer Technology and e-Business The Future of Computer Technology, the Internet, and e-Business