1. 1 California LifeLine Customer Interactive Website Demonstration Interactive Website Demonstration New refreshed look and feel of entire website Enhancements keep the existing paper process, adding the on-line enrollment option The new site is designed as similar to the paper program as possible Website designed for Section 508 Compliance and text to voice screen reading software Certification demonstration Verification demonstration New ‘Remove Me’ feature for online applications

2. 2 Example of PIN as found on the front of the application PIN will be auto-generated for each customer PIN will be placed on the front of each application PIN will be retrievable via the Call Center in the event a customer looses the application Beginning on or about May 5 th 2008, all English language Certification forms will be sent with a PIN to new customers On June 1 st 2008 the PIN will be printed on all language Certification and Verification forms

3. 3 New look for the website

4. 4 On-Line application log-in screen

5. 5 Help screen from log-in page, each webpage has a unique help screen

6. 6 Certification customer entry screen - Program based enrollment only

7. 7 Terms and Conditions Page

8. 8 Verification – Income option

9. 9 Confirmation Page

10. 10 Confirmation Printer Friendly Page

11. 11 Verification log-in screen - Verification Audit applications are NOT eligible

12. 12 OR Verification – Program or Income selection screen

13. 13 Verification – Program option

14. 14 Verification – Income option

15. 15 Terms and Conditions Page

16. 16 Confirmation Page

17. 17 Confirmation Printer Friendly Page

18. 18 ‘Remove Me’ log-in

19. 19 ‘Remove Me’ warning

20. 20 ‘Remove Me’ second warning

21. 21 ‘Remove Me’ Confirmation

22. 22 ‘Remove Me’ printer friendly