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Universal Application System (UAS) Indiana WINS Adrienne Akers, Director Chris Schofield, Lead Developer Chris Schofield, Lead Developer Early Intervention.

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Presentation on theme: "Universal Application System (UAS) Indiana WINS Adrienne Akers, Director Chris Schofield, Lead Developer Chris Schofield, Lead Developer Early Intervention."— Presentation transcript:

1 Universal Application System (UAS) Indiana WINS Adrienne Akers, Director Chris Schofield, Lead Developer Chris Schofield, Lead Developer Early Intervention Research Institute Utah State University Logan, UT 84322-6580 adrienne.akers@usu.edu

2 Utah Clicks! Universal Application System (UAS) ä äa web-based interagency application process ä ädesigned to help families apply for multiple programs & services online ä äcurrently available in English & Spanish ä äavailable 24/7

3 Utah Clicks Overview Clients responses are exported onto PDF forms Client needs services Client receives eligible services Client visits Utah Clicks website to: 1. 1.Create account 2. 2.Answer screening questions 3. 3.Select applications 4. 4.Answer application questions Client electronically submits completed applications to agencies via Utah Clicks web site Services Intake workers view & determine client eligibility

4 1.Families identify application forms that they want & need & are targeted first. 2.Families are screened in, not out. 3.The current paper-based intake process is mirrored as closely as possible. 4.The intake process is streamlined so that workers can focus more on helping than on paperwork. Guiding Principles of Utah Clicks

5 ä äScreening criteria can be set & updated by each agency ä äLocal agency staff can review/assign/follow-up on electronically submitted applications ä äState agency managers can add and update regional offices, office accounts, and zip code routing, and other information. Electronic Submission to the Eligibility Staging Area

6 UAS Administrative Levels IntakeWorker UAS Administrator Program Manager Office Manager

7 The UAS Administrator can… ä äCreate & manage questions and question groups used by program applications ä äAdd & set up new program applications ä äAdd & manage programs in the system ä äManage site translations ä äDrill down to all other admin levels * Additional software is required to import XML data into existing systems. This software should be developed in-house.

8 A Program Administrator can… ä äSet up & manage regions &/or offices ä äManage their programs screening questions ä äView program statistics & reports ä äManage their programs application ä äManage program preferences, e.g. program titles, definitions, website link * Additional software is required to import XML data into existing systems. This software should be developed in-house.

9 An Office Manager can… ä äCreate & manage intake workers accounts ä äView & assign apps. submitted to their office ä äView office statistics & reports ä äReassign apps. to other office or intake worker * Additional software is required to import XML data into existing systems. This software should be developed in-house.

10 An Intake Worker can… ä äView & manage PDF forms of assigned clients ä äChange status options, e.g. pending, approved, denied ä äSearch archive * Additional software is required to import XML data into existing systems. This software should be developed in-house.

11 Utah Clicks Administration Summary ä äMid-scale integration projects (e.g. UAS) provide needed services without major upgrades to current systems. ä äBoth upfront & maintenance costs remain lower than costs for the development of new systems. ä äThe UAS can be integrated into current systems without major changes in business practices. Client application data can be exported directly into current systems.* ä äIntake workers find the interface intelligent and easy to use. Minimal training needed to use UAS. ä äClients find the UAS convenient and easy to use. ä äUAS is customizable to fit the needs of your agency. * Additional software is required to import XML data into existing systems. This software should be developed in-house.

12 Growth of Utah Clicks 5/9/05 to 10/12/05 = 593 applications 5/9/05 to 10/12/05 = 593 applications Salt Lake Tribune articles published 10/12/05 Salt Lake Tribune articles published 10/12/05 10/12/05 to 1/1006 31 = 2336 applications 10/12/05 to 1/1006 31 = 2336 applications

13 Consumer Benefits of Utah Clicks ä äYoung parents may be more comfortable entering data via computer than telling their life story to intake workers over and over ä äFamilies can get redundant aspects of paperwork out of the way first, leaving time for more meaningful exchange during the actual interview process ä äTrips to multiple agency offices are minimized

14 IT Benefits of Utah Clicks ä äMid-scale integration projects (e.g. Utah Clicks) offer needed solutions w/o major upgrades to current systems. ä äBoth upfront & maintenance costs remain lower than costs for the development of new systems. ä äUtah Clicks can be integrated into current systems without major changes in business practices. Client application data can be exported directly into current systems.* ä äIntake workers find the interface intelligent and easy to use with minimal training. ä äClients find the UAS convenient and easy to use. ä äUAS is customizable to fit the needs of each agency. * Additional software is required to import XML data into existing systems. This software should be developed in-house.


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