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SVS03 OnStars Public Safety Outreach OnStars Public Safety Outreach 2008 Special Edition To instruct PSAPs in New Jersey on how OnStar will provide their.

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Presentation on theme: "SVS03 OnStars Public Safety Outreach OnStars Public Safety Outreach 2008 Special Edition To instruct PSAPs in New Jersey on how OnStar will provide their."— Presentation transcript:

1 SVS03 OnStars Public Safety Outreach OnStars Public Safety Outreach 2008 Special Edition To instruct PSAPs in New Jersey on how OnStar will provide their service to the statewide network

2 OnStar and the Public Safety Community OnStar services began in 1996 OnStar services began in 1996 Real-world validation Real-world validation More than 80,000 Automatic Crash Responses and 35,000 Stolen Vehicle Location requests to date More than 80,000 Automatic Crash Responses and 35,000 Stolen Vehicle Location requests to date OnStar has developed quickly, primary focus includes: OnStar has developed quickly, primary focus includes: Enhanced OnStar safety and security services Enhanced OnStar safety and security services Improved Public Safety interfaces and operational effectiveness Improved Public Safety interfaces and operational effectiveness Multiple language and TTY capabilities Multiple language and TTY capabilities OnStar services began in 1996 OnStar services began in 1996 Real-world validation Real-world validation More than 80,000 Automatic Crash Responses and 35,000 Stolen Vehicle Location requests to date More than 80,000 Automatic Crash Responses and 35,000 Stolen Vehicle Location requests to date OnStar has developed quickly, primary focus includes: OnStar has developed quickly, primary focus includes: Enhanced OnStar safety and security services Enhanced OnStar safety and security services Improved Public Safety interfaces and operational effectiveness Improved Public Safety interfaces and operational effectiveness Multiple language and TTY capabilities Multiple language and TTY capabilities

3 OnStar Vehicle Diagnostics >2.7 Million s sent (Jan 08) Good Samaritan 6,000 / Month A Month in the Life of OnStar Automatic Crash Response 2,300 / Month Emergency Services 11,000 / Month Remote Diagnostics (on demand) 71,000 / Month Stolen Vehicle Location Assistance 700 / Month OnStar Hands-Free Calling > 30 Million Minutes/Month Monthly average (Dec 07 - Feb 08) One Very Hardworking Button 88 Million Cumulative Service Interactions Turn-by-Turn Routes Delivered 560,000 / Month RoadsideAssistance 33,000 / Month Remote Unlock 65,000/Month

4 OnStar Today More than 5 million Subscribers More than 5 million Subscribers 88 million subscriber interactions to date 88 million subscriber interactions to date Standard equipment on most GM Cars, Trucks and SUVs Standard equipment on most GM Cars, Trucks and SUVs OnStar services are available in the U.S. and Canada OnStar services are available in the U.S. and Canada More than 5 million Subscribers More than 5 million Subscribers 88 million subscriber interactions to date 88 million subscriber interactions to date Standard equipment on most GM Cars, Trucks and SUVs Standard equipment on most GM Cars, Trucks and SUVs OnStar services are available in the U.S. and Canada OnStar services are available in the U.S. and Canada Easy to use three button system, fully integrated, no phones or docking stations needed, always on Easy to use three button system, fully integrated, no phones or docking stations needed, always on

5 GPS positioning Vehicle integrated hardware and sensors Three Button AssemblyThree Button Assembly Vehicle Communication Integration ModuleVehicle Communication Integration Module External GPS and Cellular AntennaExternal GPS and Cellular Antenna In-Vehicle Sound SystemIn-Vehicle Sound System MicrophoneMicrophone Cellular wireless connectivity Voice and data connectivity Live Advisors 24x7, 365 d/yr GPS positioning Vehicle integrated hardware and sensors Three Button AssemblyThree Button Assembly Vehicle Communication Integration ModuleVehicle Communication Integration Module External GPS and Cellular AntennaExternal GPS and Cellular Antenna In-Vehicle Sound SystemIn-Vehicle Sound System MicrophoneMicrophone Cellular wireless connectivity Voice and data connectivity Live Advisors 24x7, 365 d/yr National Cellular Network OnStar Call Center GPS Satellites Advisor Application OnStar – How It Works Features Features

6 OnStar Call Center Advisor Application OnStar – How It Works

7 OnStar Call Center Advisor Application OnStar – How It Works PSAP New Jersey Network Call Center routes through VoIP service provider to N.J network to deliver call to correct PSAP

8 Automatic Crash Response OnStar Emergency Services

9 OnStar Emergency Services Good Samaritan Calls Vehicle crashes Vehicle crashes Road hazards Road hazards Criminal activity Criminal activity Good Samaritan Calls Vehicle crashes Vehicle crashes Road hazards Road hazards Criminal activity Criminal activity Personal In-Vehicle Emergencies Medical Problems of All Types Medical Problems of All Types Routes to Hospitals and Other Service Points Routes to Hospitals and Other Service Points Personal In-Vehicle Emergencies Medical Problems of All Types Medical Problems of All Types Routes to Hospitals and Other Service Points Routes to Hospitals and Other Service Points AMBER AlertInformation Linked with National Center for Missing and Exploited Children Linked with National Center for Missing and Exploited Children More than 5 Million Subscribers with eyes on the Road More than 5 Million Subscribers with eyes on the Road AMBER AlertInformation Linked with National Center for Missing and Exploited Children Linked with National Center for Missing and Exploited Children More than 5 Million Subscribers with eyes on the Road More than 5 Million Subscribers with eyes on the Road

10 ACR Sensors provide critical crash data that can be passed along to help you better understand the crash Location Air bag deployment Direction of impact force Delta V Multiple severe impacts Rollover (phasing-in) ACR Sensors provide critical crash data that can be passed along to help you better understand the crash Location Air bag deployment Direction of impact force Delta V Multiple severe impacts Rollover (phasing-in) OnStar Automatic Crash Response TIP: Be sure to ask the OnStar Advisor if crash details are available! TIP: Be sure to ask the OnStar Advisor if crash details are available!

11 Automatic Crash Response OnStar Emergency Services *VOIP VPC CALL* :24: ONSTAR TELEMATICS CALL CENTER ELIZABETH NJ – UNC: % VOIP ESRD # ESN 0115 ELIZABETH POLICE ELIZABETH POLICE ELIZABETH FIRE ELIZABETH AMBLSVC LEC TRDO Phone number for the OnStar Call Center Call routed based on location received by OnStar from vehicle Latitude and Longitude provided by the vehicle passed on to the Network How the call will appear on the New Jersey Network ALI Screens

12 Automatic Crash Response OnStar Emergency Services Mapping the latitude and longitude provided should display the location

13 Dedicated Teams handle Automatic Crash Response, Emergency and Stolen Vehicle Location Services Emergency Teams receive fifteen weeks of training General OnStar Training (6 Weeks) Emergency Training includes APCO Training (5 Weeks) Stolen Vehicle Location Assistance (4 Weeks) Dedicated Teams handle Automatic Crash Response, Emergency and Stolen Vehicle Location Services Emergency Teams receive fifteen weeks of training General OnStar Training (6 Weeks) Emergency Training includes APCO Training (5 Weeks) Stolen Vehicle Location Assistance (4 Weeks) Automatic Crash Response OnStar Emergency Services

14 OnStar Crisis Assist

15 Provides a central point of contact, assistance and information for subscribers during severe weather, natural disasters or other crisis events. In the event of a hurricane, tornado, earthquake or other crisis events OnStar Crisis Assist can connect to Emergency Services plus provide: Provides a central point of contact, assistance and information for subscribers during severe weather, natural disasters or other crisis events. In the event of a hurricane, tornado, earthquake or other crisis events OnStar Crisis Assist can connect to Emergency Services plus provide: Provide Hospital Directions/Availability Fuel Availability information Special Needs Assistance Utility Up-Time Information Crisis Situational Information. Provide Hospital Directions/Availability Fuel Availability information Special Needs Assistance Utility Up-Time Information Crisis Situational Information. Evacuation Routes Connection to Loved Ones Real-time Hotel Availability/Reservations Links to Centralized Shelter, Food/Water and Medical Supply Information Evacuation Routes Connection to Loved Ones Real-time Hotel Availability/Reservations Links to Centralized Shelter, Food/Water and Medical Supply Information OnStar Crisis Assist Overview

16 Crisis Affected State California Subscribers Impacted 437,739 Crisis Assist Recent technologies have been developed to provide Real-time crisis information to advisors during crisis events Any OnStar vehicle that contacts OnStar from a crisis specific geographic area will be routed to specially trained crisis advisors for help Crisis Assist services are available regardless of subscription package Crisis Assist Recent technologies have been developed to provide Real-time crisis information to advisors during crisis events Any OnStar vehicle that contacts OnStar from a crisis specific geographic area will be routed to specially trained crisis advisors for help Crisis Assist services are available regardless of subscription package OnStar Crisis Advisor OnStar Crisis Assist Overview

17 Communication to more than 5.0 million subscribers Evacuation routes Targeted Crisis Messaging can be provided to OnStar subscriber base to increase preparedness Provide situational updates to/from subscribers and communicate with Public Safety agencies Geographic mapping of OnStar points of service show increases in call volume Helps Public Safety Emergency Operations Centers (EOC) understand overall impact in affected areas Crisis information How OnStar Can Help Public Safety

18 OnStar Stolen Vehicle Services

19 OnStar Stolen Vehicle Location Assistance OnStar has worked with Law Enforcement in efforts to locate some 35,000 stolen vehicles Personal Privacy is extremely important to OnStar. A stolen vehicle must have a Stolen Vehicle Report

20 OnStar provides stolen vehicle location only to Law Enforcement OnStar has no service to provide an owner with vehicle location If an owner calls OnStar first, we will connect with Law Enforcement Stolen Vehicle Report will be made OnStar will simultaneously work to locate the vehicle. This was an important process change OnStar provides stolen vehicle location only to Law Enforcement OnStar has no service to provide an owner with vehicle location If an owner calls OnStar first, we will connect with Law Enforcement Stolen Vehicle Report will be made OnStar will simultaneously work to locate the vehicle. This was an important process change OnStar Stolen Vehicle Location Assistance

21 New For 2009 OnStar Stolen Vehicle Slowdown * NHTSA Traffic Statistics data MY 2006

22 Designed to help reduce high speed pursuit of stolen vehicles Subscribers are the control point Subscribers are able to opt-out of the service Vehicle must be reported stolen by the subscriber and a police report created OnStar will only provide location to Law Enforcement and will not activate Stolen Vehicle Slowdown until Law Enforcement requests Designed to help reduce high speed pursuit of stolen vehicles Subscribers are the control point Subscribers are able to opt-out of the service Vehicle must be reported stolen by the subscriber and a police report created OnStar will only provide location to Law Enforcement and will not activate Stolen Vehicle Slowdown until Law Enforcement requests OnStar Stolen Vehicle Slowdown

23 OnStar Stolen Vehicle Slowdown Process 1. Subscriber contacts Law Enforcement 2. Reports vehicle stolen, Law Enforcement ask: Does your vehicle have OnStar or any other device? a. If OnStar, call OnStar b. If other, respond accordingly 1. Subscriber contacts OnStar 2. Reports stolen vehicle, OnStar asks: Have you reported the theft to Law Enforcement? a. If yes, OnStar gets information and contacts Law Enforcement b. If no, OnStar uses database to contact appropriate Law Enforcement

24 3. OnStar immediately begins searching for vehicle and advises whether Stolen Vehicle Slowdown is available 4. Law Enforcement verifies the vehicle will be treated as stolen 5. OnStar locates the vehicle and provides location to Law Enforcement. 6. LE advises when visual contact is made, confirms correct vehicle through OnStar flashing the hazard lights, confirms conditions are safe, and then requests Vehicle Slowdown 7. OnStar deploys Stolen Vehicle Slowdown OnStar Stolen Vehicle Slowdown Process

25 Powertrain Controller slows the vehicle Once triggered, accelerator pedal inputs are ignored Vehicle will coast to idle speed Vehicle functions like power steering and brakes remain intact but, OnStar buttons and internal flashers are disabled OnStar Stolen Vehicle Slowdown Process 8. After event conclusion, vehicle must be reset for normal operation

26 OnStar Stolen Vehicle Slowdown For more information please write to: For more information please write to: Videos that provide detail about Stolen Vehicle Slowdown and the other OnStar services can be viewed at:

27 Thank you for your interest in OnStar

28 The End

29 Please Note: OnStar services require vehicle electrical system (including battery), wireless service and GPS satellite signals to be available and operating for features to function properly. OnStar acts as a link to existing emergency service providers. Subscription Service Agreement required. Call ONSTAR ( ) or visit onstar.com for OnStar's Terms and Conditions, Privacy Policy and details and system limitations.


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