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Safety Management – A Compromise Between Production and Protection Captain Dan Maurino Captain Dan Maurino Flight Safety and Human Factors – ICAO Worldwide.

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Presentation on theme: "Safety Management – A Compromise Between Production and Protection Captain Dan Maurino Captain Dan Maurino Flight Safety and Human Factors – ICAO Worldwide."— Presentation transcript:

1 Safety Management – A Compromise Between Production and Protection Captain Dan Maurino Captain Dan Maurino Flight Safety and Human Factors – ICAO Worldwide Symposium on Performance of the Air Navigation System Montreal 26 – 30 March 2007 Captain Dan Maurino Captain Dan Maurino Flight Safety and Human Factors – ICAO Worldwide Symposium on Performance of the Air Navigation System Montreal 26 – 30 March 2007

2 The First Ultra-Safe Industrial System Ultra-safe system (mid 1990s onwards) Business management approach to safety (SMS) Business management approach to safety (SMS) Routine collection and analysis of operational data Routine collection and analysis of operational data Fragile system (1920s -1970s) Individual risk management & intensive training Individual risk management & intensive training Accident investigation Accident investigation Safe system (1970s – mid 1990s) Technology & regulations Technology & regulations Incident investigation Incident investigation Less than one catastrophic breakdown per million production cycles

3 Truth or Falsehood?

4 Truth What is the fundamental purpose of a business organization?

5 The Business Management Perspective To achieve specific production goals, service providers must manage core business processes To achieve specific production goals, service providers must manage core business processes Managing safety is one such business process Managing safety is one such business process Safety management is a core business function just as financial management, HR management, etc. Safety management is a core business function just as financial management, HR management, etc. To achieve specific production goals, service providers must manage core business processes To achieve specific production goals, service providers must manage core business processes Managing safety is one such business process Managing safety is one such business process Safety management is a core business function just as financial management, HR management, etc. Safety management is a core business function just as financial management, HR management, etc.

6 A Balanced Compromise Production Protection Resources

7 The Dilemma Production Protection Bankruptcy Resources

8 The Dilemma Production Protection Resources Catastrophe

9 Building Safety Resilience… Risk High Low System output MaximumMinimum SafetySpace Training SystemsProductionObjective(s) Regulations Regulations Technology

10 …Upon Business Management Practices Safety issues are a byproduct of activities related to production/services delivery. Safety issues are a byproduct of activities related to production/services delivery. Managing safety – An analysis of an organization's resources and goals leading to Managing safety – An analysis of an organization's resources and goals leading to Balanced and realistic allocation of resources between protection and production goals Balanced and realistic allocation of resources between protection and production goals Support of the needs of the organization Support of the needs of the organization Safety issues are a byproduct of activities related to production/services delivery. Safety issues are a byproduct of activities related to production/services delivery. Managing safety – An analysis of an organization's resources and goals leading to Managing safety – An analysis of an organization's resources and goals leading to Balanced and realistic allocation of resources between protection and production goals Balanced and realistic allocation of resources between protection and production goals Support of the needs of the organization Support of the needs of the organization

11 Production, Protection & ICAO SARPs States shall establish a safety programme, in order to achieve an acceptable level of safety in: States shall establish a safety programme, in order to achieve an acceptable level of safety in: The operation of aircraft The operation of aircraft The maintenance of aircraft The maintenance of aircraft The provision of air traffic services The provision of air traffic services Aerodrome operations Aerodrome operations States shall establish a safety programme, in order to achieve an acceptable level of safety in: States shall establish a safety programme, in order to achieve an acceptable level of safety in: The operation of aircraft The operation of aircraft The maintenance of aircraft The maintenance of aircraft The provision of air traffic services The provision of air traffic services Aerodrome operations Aerodrome operations

12 Production, Protection & ICAO SARPs States shall require, as part of their safety programme, that a [ service provider ] implements a safety management system accepted by the State that, as a minimum: Identifies safety hazards Ensures that remedial action necessary to maintain an acceptable level of safety is implemented Provides for continuous monitoring and regular assessment of the safety level achieved Aims to make continuous improvement to the overall level of safety States shall require, as part of their safety programme, that a [ service provider ] implements a safety management system accepted by the State that, as a minimum: Identifies safety hazards Ensures that remedial action necessary to maintain an acceptable level of safety is implemented Provides for continuous monitoring and regular assessment of the safety level achieved Aims to make continuous improvement to the overall level of safety

13 Enter Acceptable Level of Safety The acceptable level of safety to be achieved shall be established by the State(s) concerned Minimum safety performance that service providers should achieve while conducting their core business functions Each agreed acceptable level of safety should be commensurate to Complexity of individual service provider specific operational contexts Availability of service provider resources to address safety concerns The acceptable level of safety to be achieved shall be established by the State(s) concerned Minimum safety performance that service providers should achieve while conducting their core business functions Each agreed acceptable level of safety should be commensurate to Complexity of individual service provider specific operational contexts Availability of service provider resources to address safety concerns

14 In Search of the Balanced Compromise State safety programme Organizations safety management system (SMS) Organizations production processes Objective: Public safety Objective: Control safety risk Acceptance Oversight Objective: Achieve commercial goals and customer satisfaction Safety assurance Oversight ProductionProtection Resources Protection Production

15 Denial: ritualistic rejection of change Denial: ritualistic rejection of change Repair: cover-up, cosmetic adaptation denying progress Repair: cover-up, cosmetic adaptation denying progress Reform: engaging the will to change Reform: engaging the will to change Safety Management – Excuses and Fear


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