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The Airline Process Malaysia Airlines Experiences

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Presentation on theme: "The Airline Process Malaysia Airlines Experiences"— Presentation transcript:

1 The Airline Process Malaysia Airlines Experiences
Captain Missman Leham Flight Safety and Human Factors, Malaysia Airlines 3rd ICAO-IATA LOSA & TEM Conference 13-14 September 2005 Kuala Lumpur, Malaysia

2 Objectives To briefly describe some of the processes involved in the implementation of a LOSA programme To share what we have learned from our own experiences.

3 LOSA Milestones Working Team – Selling/Planning/Preparations
Selection, Training and Recalibration of LOSA Observers Data Gathering and Transmission Data Processing (TLC) Report - Presentation of findings Communicating the findings The next step - SCP.

4 Malaysia Airlines Fleet Composition
Boeing 17 + 2 Boeing 17 Airbus 11 Airbus 3 Boeing 39 10 Fokker 50 Twin Otter 5 Total 104

5 Our Observations Observation took place May-July 2004
309 observation flights carried out 285 crew sets observed Operations into 52 Airports observed

6 Observation Demographics Observations (actual)
Fleet Observation Targets Observations (actual) A330 % % B737 100 – 29% 95 – 32% B747 – 200F 20 – 5% 20 - 6% B747 – 400 40 – 15% 29 – 9% B777 45 – 14% 41 – 13% F50 75 – 22% 74 – 24% TOTALS 330 – 100% 309 – 100% DHC6 (Case Study Only) 20

7 A Few Good Men Appoint a dedicated LOSA Manager
Form Steering Committee & Working Group Important to get the right mix The Young and The Grayed From as many different fleets as possible Individuals committed to the concepts of CRM and Threat and Error Management A good collection of individual and group skills.

8 Planting Seeds Preparation began 2 years before LOSA
Carefully selected snippets of Information LOSA articles from Industry Journals, UT website, Conferences Proceeding Handouts, etc. Introduction of LOSA concepts into CRM courses and the annual Safety Awareness Programmes The introduction of Threat and Error Management concepts into Fleet Training.

9 The Budget In can be difficult to be accurate
In Malaysia Airlines, we decided to ticket all observers, after the budget was approved. Unexpected advantages presented themselves. Prudent management allows budget fulfillment.

10 Selling LOSA to the Board
Division Senior Management must be convinced Together with LOSA Manager, the concept must be communicated to the rest of the board members A Budget must be approved – Don’t forget the bean-counters. A Management Paper should be submitted Board must not only approve the exercise, they must endorse the concept.

11 The Importance of the Pilots Union
It is imperative that the Pilot’s Union become a significant stake holder in this project Improving Safety equals better welfare for the Union’s members LOSA is in the best interest of the Pilots The Union should ideally dedicate full time officers to the project.

12 Planting more Seeds Communications Officer should start a
carefully planned barrage of more detailed information about the LOSA concept / project Set up a LOSA Information Website Disseminate soft and hard copies of LOSA stories from other airlines Compose an FAQ to be placed on the website and slowly disseminate hard and soft copies of the same.

13 Early Days Steering Committee plans regular meetings
Regular reference to The LOSA Implementation Checklist, TLC, and other LOSA airlines Tasks farmed out to individuals The importance of proper documentation, monitoring tasks assignments, action plans; Project Management Software can help Set up a LOSA command centre with dedicated box, fax and telephone facilities.

14 The LOSA Year More Frequent LOSA Working Group Meetings
Less Frequent Steering Committee Meetings Final Arrangements – The LOSA Survival Guide Finalise Observer Training Venues Finalise Procedures and communicate them to relevant personnel Divisional Briefing – Other divisions should understand what we are doing; they can help Selection of LOSA Observers.

15 Divisional Briefing Security Department – to arrange additional
clearances and Identification. Catering – Additional Meals for Observers. Cabin Crew – To recognize an observer and assist him to the cockpit. Technical Support – Head sets and Jump-seat Accounting – To pay LOSA observer’s fees and allowances. Oversea stations – HOTAC, Transportation, etc.

16 Selecting your Observers
Remember, these are the Authors of your LOSA Must be computer and Internet savvy Must have good understanding of CRM Must have good writing skills Personal Notebook Computer ownership would be most advantageous A strong mix of backgrounds, age groups and experience levels.

17 Problems “We have never done this before”
People can be very suspicious of anything new People will be reluctant to do things differently – Divisional Briefing Helps New procedures should be clear and well documented Decide early if the Flight Safety Department requires more full time staff dedicated to LOSA.

18 The LOSA Observation schedules should be drawn up
and handed to fleet schedulers. LOSA duties should appear on the observer’s individual roster to prevent FTL breaches. Training Week includes 2 days of “Training Observations” and ends with a day of Observer Calibration Observations begin immediately after training is concluded.

19 The LOSA Observers dispatch completed reports directly to
The LOSA Collaborative (TLC) TLC should periodically report number of reports received, in case there is a need to schedule additional observations Be prepared for computer problems such as hard drive crashes and lost reports - Backups Ensure Observers send in their reports as soon as they are completed – Reports can be edited after submission and resubmitted to TLC.

20 Beware ! - The Rogue Observer
Writing LOSA reports is not an easy process. Some observers may have difficulty completing their reports Poorly written or weak reports will be discarded and of no value to the analysis Contingencies should be factored into the planning to ensure sufficient acceptable reports are submitted.

21 Closing LOSA Observations
When TLC confirms sufficient reports have been submitted It may be necessary to plan additional observations during the last week of the LOSA programme to make up the minimum numbers required Once TLC says “yes” Support staff can begin processing observers’ claims LOSA Manager can go to the beach Everyday, for 2 months

22 Board warned of consequences Red-faced
The LOSA Report Straight to the BoSS Board warned of consequences Red-faced Need to be dealt with carefully – shooting duck Joint presentation with TLC Divisional commitment for change

23 Selling LOSA to the BoSS & “Bean counters”
Summary Planting seeds Selling LOSA to the BoSS & “Bean counters” Union participation & stake holders Observers: The Authors of your LOSA Handle findings with care Communicate the results Do not get over-enthusiastic for SCP ..*

24 The End…. Thank You


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