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QUALITY OF SERVICES IMPROVEMENT PROGRAMMES. IMPROVING CUSTOMER SERVICE IFR Airspace Study Flight Information Centres Air Traffic Control Staffing User.

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Presentation on theme: "QUALITY OF SERVICES IMPROVEMENT PROGRAMMES. IMPROVING CUSTOMER SERVICE IFR Airspace Study Flight Information Centres Air Traffic Control Staffing User."— Presentation transcript:

1 QUALITY OF SERVICES IMPROVEMENT PROGRAMMES

2 IMPROVING CUSTOMER SERVICE IFR Airspace Study Flight Information Centres Air Traffic Control Staffing User Consultation. Technology Procedures

3 IMPROVING CUSTOMER SERVICE IFR Airspace Study A National IFR Airspace Plan is being finalized to: Support improvement in the consistency of service delivery and safety. Improve IFR Controller utilization, productivity and workload balance. Match staffing requirements with traffic demand.

4 IMPROVING CUSTOMER SERVICE Flight Information Centres To improve the provision of flight information services, primarily to VFR aircraft. Flight information services will be consolidated into 6 Flight Information Centres.

5 IMPROVING CUSTOMER SERVICE Air Traffic Services Staffing To eliminate ATC staff shortages, the company has embarked on an accelerated training initiative.

6 IMPROVING CUSTOMER SERVICE User Consultation The Air Transport Operations Consultation Committee (ATOCC) The Air Navigation System National Advisory Committee (ANSNAC) Local - Regional and Local level

7 IMPROVING CUSTOMER SERVICE Technology Global Navigation Satellite System Flight Management Systems Converging Runway Display Aid (CRDA)

8 IMPROVING CUSTOMER SERVICE Procedures Polar Routes through Canadian and Russian Airspace. FMS Arrivals Expansion of RVSM in Northern Airspace


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