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NOSS: The Methodology and Early Findings Chris Henry The University of Texas Human Factors Research Project The University of Texas at Austin.

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Presentation on theme: "NOSS: The Methodology and Early Findings Chris Henry The University of Texas Human Factors Research Project The University of Texas at Austin."— Presentation transcript:

1 NOSS: The Methodology and Early Findings Chris Henry The University of Texas Human Factors Research Project The University of Texas at Austin

2 The Universitys Role Member of the ICAO NOSS Study Group Member of the ICAO NOSS Study Group Jointly conducted the first two trials of the NOSS methodology with Airservices Australia and Airways New Zealand. Jointly conducted the first two trials of the NOSS methodology with Airservices Australia and Airways New Zealand.

3 NOSS Operating Characteristics 1. Over-the-shoulder observations during normal shifts 2. Joint Management/Union sponsorship 3. Voluntary participation 4. De-identified, confidential, and non-disciplinary data collection 5. Specifically designed form for collection of data 6. Trained and calibrated observers 7. Trusted data collection sites 8. Data cleaning process 9. Targets for safety enhancement 10. Feedback results to the controllers

4 Threats Threat: An event or error that occurs outside the influence of the controller, but which requires their attention and management if safety margins are to be maintained. Threat: An event or error that occurs outside the influence of the controller, but which requires their attention and management if safety margins are to be maintained. 1. Air Navigation Service Provider (Internal) Threats 2. Air Traffic Control – Pilot Interaction Threats 3. Environmental Threats

5 Threats Threat Categories Air Navigation Service Provider (Internal) Threats Airborne ThreatsEnvironmental Threats Examples Errors by other controllers Similar call signsAdverse weather Unserviceable equipmentLanguage difficultyAirspace design Procedures A/C flying unassigned heading Restricted Airspace Coordination issue Pilot not responding to call Traffic mix Computer malfunctionOther pilot errorsTurbulence

6 Errors Error: An observed deviation from organizational expectations or controller intentions Error: An observed deviation from organizational expectations or controller intentions Communication Errors Communication Errors Procedural Errors Procedural Errors Equipment / Automation Errors Equipment / Automation Errors Traffic Handling Errors Traffic Handling Errors

7 Errors Error CategoriesCommunicationProcedural Equipment / Computer Traffic Handling Examples Phraseology Readback / Hearback error Missed call Coordination error Checklist Briefing error Aircraft transfer Flight progress strip error Did not check RWY prior to issuing TO clearance AC label inaccurate info Communication system manipulation Radar screen range selection Late decent Incorrect clearance instruction No altitude instruction

8 Undesired States Controller Console Setup USs Controller Console Setup USs Inaccurate representation of traffic Inaccurate representation of traffic Traffic situation not being monitored Traffic situation not being monitored Incomplete handover Incomplete handover Traffic State USs Traffic State USs Separation not assured Separation not assured RWY/TXY not verified to be clear for progress RWY/TXY not verified to be clear for progress

9 NOSS Trial Data NOSS trials LOSA archive Threats per observation Errors per observation Undesired States per observation Percentage of observations with an internal threat 88%63% Percentage of observations with pilot/ATC interaction threats 87%54% Percentage of observations with environmental (common) threats 78%75%

10 Preliminary Findings Greater threat prevalence of internal and ATC/pilot interactions when compared to LOSA Greater threat prevalence of internal and ATC/pilot interactions when compared to LOSA A few pilot – ATC interaction issues A few pilot – ATC interaction issues Similar call signs Similar call signs Readback / phraseology issues Readback / phraseology issues

11 Methodological Challenges Will it work in the various ATC environments? Will it work in the various ATC environments? Focus on positions Focus on positions Concerns Concerns 1) Observability: A similar number of observable errors are seen in NOSS and LOSA 2) Lack of proceduralization / standardization: There may be reason to compare organizations with different procedures

12 Whats Next? NOSS & LOSA: What can each add to the other? NOSS & LOSA: What can each add to the other? Reliability and validity studies in conjunction with FAA Reliability and validity studies in conjunction with FAA NAV CANADA NOSS area/terminal trial NAV CANADA NOSS area/terminal trial Airservices Australia tower trial Airservices Australia tower trial Fully operational NOSS in 2006? Airservices? Fully operational NOSS in 2006? Airservices?

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