Business Strategy Which is Your Strategy? 1. Fast and Flexible –How fast? –How flexible? –How do you maintain your competitive advantage? 2. Manage Value Chain –How do you manage each part of the value chain? –How do you ensure no one gets too powerful? –How do you ensure profitability for all participants?
Business Strategy Balanced Scorecard Business Strategy Annual Business Plan
Business Strategy Customers NeedsOwners Needs Reliability Responsiveness Range Value Quality Processes Systems Profitability Success Staffs Needs Recognition Motivation Growth Kaplan & Norton, 1995 Balanced Scorecard
Business Strategy Balanced Scorecard Financial Targets Customer Service Targets Internal Process Targets Learning and Growth Targets
Business Strategy Social Obligation v Commercialism Universal access Social-driven Standard pricing Pay as you go Market-driven Pricing for profit Which Model?
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