1. ADA Complimentary Paratransit in the Atlanta Region TCC Presentation March 09, 2012

2. Overview Introduction American with Disabilities Act (ADA) Existing Paratransit (Atlanta Region) Regional Statistics Challenges and Potential Solutions Existing Regional Initiatives Questions and Feedback

3. Americans with Disabilities Act (ADA) Americans with Disabilities Act 1990 ADA Complimentary Paratransit Equal Opportunity Full Participation Independence

4. ADA Service Requirements

5. Regional Paratransit Network

6. Persons with Disabilities in the region

7. Regional Paratransit Network

8. Paratransit Systems in the Region Cobb Community Transit (CCT) Gwinnett County Transit (GCT) MARTA Mobility

9. Paratransit Service Profiles Eligible Customers Years of Eligibility Fare Cost Percent of Active Subscribed Cross- jurisdictional Trips Number of Transfers CCT27003-year $4.00 per one-way - yes - Cumberland 2054 annual GCT4472-year $4.00 per one-way 100 yes - Doraville 14-18 daily average Hall County Transit County- wide n/aPer milen/anon/a MARTA72072-year$3.80 per one-way 50%yes - Cumberland Doraville Art Center Data Source: CCT, GCT, Hall, MARTA

10. Regional Paratransit Statistics Data Source: 2012 National Transit Database

11. Major Challenges in the Region Service Delivery - different spans of service Cost Determination - increased ridership Fixed-route Service Cuts - reduces coverage Eligibility - no regional process Service Coverage - interjurisdictional routes Fares - no interagency fare agreements

12. Potential Solutions DevelopShareCollaborateCoordinateStand Still Develop regional ADA paratransit eligibility requirements Data - Centralize information and referral Establish transfer agreements for ADA customers transferring/traveling across systems Coordinate ADA reservations for cross jurisdictional trips Continue providing service in the same fragmented way Develop regional fare policy Vehicles and facilities (transfer and maintenance) Establish a regional paratransit fare product Coordinate transfers (service spans) for a seamless trip Ignore existing gaps in service and customer dissatisfaction Develop plan for coordinated regional paratransit system Responsibility of service provision and cost Service beyond ¾ mile buffer up to ½ mile Ignore the rapid change in demographics and service demand

13. Existing Initiatives Regional Transit Committee HST Advisory Committee Service Coordination Committee CCT and MARTA Route 10/12 Demo VA One-Click-One Call Grant Regional Mobility Manager TIA “Call Center” Project

14. We need to hear from you, where do we go from here?

15. Kenyata Smiley Senior Planner Atlanta Regional Commission (404) 463-3275 ksmiley@atlantaregional.com For more information contact: