Presentation on theme: "ITU Arab Regional Development Forum"— Presentation transcript:
1 ITU Arab Regional Development Forum Mr Shabkhez Mahmood, Senior Director, EY Bahrain28 October 2013
2 Doing business in a rapidly changing world Growing middle-class: Over the next two decades, it is estimated that the middle class will expand by another three billion people, coming almost exclusively from the emerging world.Urbanization: Today, 50% of the world’s population lives in cities, and it is anticipated that 70% will by While urbanization is occurring worldwide, the trend is most significant in places that are the least equipped to cope.Building smart, interconnected world: Consumers require more innovative products, while businesses seek more cost-effective technology to cope with increasingly complex challenges.The ICT sector has a crucial role to play in this challenging operational environment.
3 Shocking ‘little’ fact… Of the world’s seven billion people, six billion have mobile phones. However, only 4.5 billion have access to toilets, according to the UN.
4 The digital universe is expected to double every two years Facebook boasts more than 1.15 billion active users in 2013, while Google Plus surpassed 100 million users in less than a year.
5 And not only people become more connected, but 'things' will too; there could be 50 billion machine-to-machine connections in 2020.
6 Social media and political change in the Middle East Arab publics share views about politics, community and religion online:In Egypt and Tunisia, more than six-in-ten social networkers share their views about politics online.In Egypt, Tunisia, Lebanon and Jordan, more than seven-in-ten share views on community issues.2012, Pew Research Center, Global Attitudes Project, “Social Networking Popular Across Globe”The Arab Spring’s cascading effectsTwitter and Facebook seen as catalysts of change allowing not only to speed up information exchange but also to provide unprecedented waves of spread
7 Tackling the issue of e-waste in the Middle East Recycling mobile phones in the Middle East is still in its infancy and the overall percentage of phones recycled remains quite low.What is the role of the ICT sector in further promoting knowledge among consumers about recycling activities?
8 ICT-enabled solutions offer the potential to reduce GHG emissions by 16.5%, create 29.5 million jobs and yield USD 1.9 trillion in savings.GeSI Smarter
9 ICT’s largest climate change influence will be by enabling energy efficiencies in other sectors, an opportunity that could deliver carbon savings five times larger than the total emissions from the entire ICT sector in 2020.
10 But what about other impacts? Forty-four million health- related smartphone apps were downloaded worldwide in 2011.Within one year of the iPad’s launch, 27% of physicians surveyed owned tablet computers.Smart mobility, social networking, cloud computing, and big data analytics – transformative technologies allowing patients to gain more control over their health.“We’ve found that certain search terms are good indicators of flu activity. By counting how often we see these search queries, we can estimate how much flu is circulating in different countries and regions around the world.”, Google“... our vision [is for] enabling secure, real-time access to de- identified patient data across the health care and life sciences ecosystem.”David A. Krusch, M.D, Chief Medical Information Officer, University of Rochester Medical Center, and Chairman of PACeR’s Project Leadership Committee
12 ICT business risks - EY Risk Universe™ model Disengagement from the changing customer mindset – understanding the needs of the new digital consumer will underpin future successLack of organizational flexibility - companies now need to align their business units to maximize the economies of scaleFailure to capitalize on new types of connectivity – defining the concept of global connectivity beyond human terms is crucialA more pressing green agenda – utilizing existing technologies to enable greater efficiencies across industry will lead to competitive advantage
13 The nature of corporate risk is changing: business metrics now include sustainability related risks.
14 Today, corporations’ success is heavily driven not only by business performance, but by public trust as well.Commitment to sustainability is a significant driver of reputation and public confidence.
15 What does a strategic approach to sustainability look like?
16 Leveraging strategic sustainability for competitive advantage Strengthening the licence to operateIncreasing & protecting revenuesOptimizing & protecting assetsAddressing social issues and environmental footprintComplying with regulationEnhancing reputationEnhancing governanceAligning with national agendas and strategiesDeveloping new business opportunitiesSupporting low carbon economyDeveloping infrastructureDeveloping inclusive access to all servicesDeveloping fair marketing practicesAssessing and mitigating environmental and social risksRolling out Socially Responsible criteria in asset managementCode of conductSupply chain optimisationDriving environmental efficiencyStreamlining operationsReducing environmental footprintImproving HR policyTrainingAttracting and retaining talentCorporate Social Responsibility (CSR) is about creating long-term shareholder value by embracing opportunities and managing risks derived from environmental, social, governance issues and economic factors.
17 Fostering ICT innovation through sustainability Transportation: Increased efficiency through improved logistics networks and fleet managementHealthcare: Personalised, affordable, and transparent medicine tailored to individual needsBuildings: Smart design can reduce lighting and heating, ventilation, and air conditioning needsEducation: Empowering students and teachers to reinvent and redefine the educational institutionFinancial inclusion: Mobile banking allows for increased access to financial products and servicesConsumer and service: Enabling consumers to make smart purchasing decisions
18 What will your company be known for? How can you enable positive change through your sustainability strategy?
19 Thank You Shabkhez Mahmood | Senior Director | Advisory Services Ernst & Young, Middle East & North AfricaBahrain Commercial Complex, 15th Floor, P O Box 140, Manama, BahrainDirect: | Mobile: |