1. 1 Mr. Makane Faye Officer-in-charge ICT Policy & Development Section and E-Application Section ICTs, Science & Technology Division United Nations Economic Commission for Africa A Framework for a Set of e- Government Core Indicators The first INDABA ICT Conference Cape Town, 4-7 June 2012

2. Table of contents  The international Partnership for Measuring ICTs  The Task Group on E-Government (TGEG) Indicators  Objectives of the e-Government Indicators  The Indicators Development Process  List of indicators  Challenges  Development of a Manual for Measuring e- Government  The Way forward

3. 3  Partnership launched in June 2004 at UNCTAD XI  Partnership objectives:  To work with NSOs, regulators, ministries, etc. to develop a common set of ICT indicators in general and in key sectors  Enhance the capacity of National Statistical Offices and other stakeholders on collection & processing of ICT indicators  Develop a global database on ICT statistics ESCWA

4. 4 Members of the Task Group on E- Government (TGEG) Indicators

5. 5 Objectives of the e-Government indicators  To capture and measure readiness of government (including in developing countries) in terms of information technology deployment (infrastructure, investment, HR, etc.) and exploitation  To measure access to government services  To measure use of ICT in decision making and its role in the governance process  To assist in promoting administrative efficiency  To obtain high quality and internationally comparable data  To help promote ICT investments, etc.

6. 6 (1) The Indicators Development Process (1)  TGEG, supported financially by a grant from The Government of Finland to ECA, operated through the following stages:  The meeting of the Fifth African Technical Committee on the African Information Society Initiative (AISI), Addis Ababa, December 2006  The ITU-UNCTAD-ECA Regional Workshop on Information Society Measurements, Addis Ababa, March 2007  The WSIS Cluster of events and Forums (Action Line C7), Geneva, May 2007, 2008, 2009, 2010 and 2011

7. 7 (2) The Indicators Development Process (2)  The OSILAC Consultations, Santiago De Chile, November 2009  The 14th Session of the WPIIS, Paris, June 2010  The International Seminar on ICT Statistics, Seoul, July 2010  The OSILAC Regional Meeting, Montevideo, September 2010 (with strong contribution from Brazil)  TGEG Consultations, Geneva, May 2011  WTI Meeting, Geneva, November 2010  Adoption of the indicators by WTIM in Mauritius in December 2011  Submission of the indicators to UNSC in February 2012

8. 8 List of the 7 e-Gov indicators adopted by TGEG members

9. 9 NoName of Indicator EG1Proportion of persons employed in central government organizations routinely using computers EG2Proportion of persons employed in central government organizations routinely using the Internet EG3Proportion of central government organizations with a Local Area Network (LAN) EG4Proportion of central government organizations with an intranet

10. 10 NoName of Indicator EG5Proportion of central government organizations with Internet access, by type of access EG6Proportion of central government organizations with a web presence EG7Selected Internet-based services available to citizens, by level of sophistication of service

11. EG 7 by type of sophistication Actions: Voting, filling income tax forms, unemployment benefits, child allowance, passport, driver’s license, declaration of theft, birth, death, marriage certificates, vehicle registration, etc. Level 1: Obtain information from publicly accessible websites. It involves little or no interaction. Level 2: Request printed forms or download forms from publicly accessible websites. It is one-way interaction, involving simple requests from the user. Level 3: Fill in online forms available on publicly accessible websites. It reflects more complex website facilities. Information from the form may be processed automatically, thus potentially providing efficiency to the agency. Level 4: Undertake the complete process, via publicly accessible websites. reflects relatively complex website facilities and information processing applications. It enables a complete process (e.g. an application and its outcome). This could include downloading of applications, decision, delivery and payment (from or to the user). This level may also be described as “full electronic case handling”.

12. Challenges Possible challenges:  statistically feasible  internationally comparable  substantively relevant  sufficiently robust to provide reliable evidence of trends and levels  understandable and accessible to ordinary citizens as well as researchers and policy makers  not so complex as to limit their collection and use

13. 13 Manual for Measuring e-Government: A draft Outline  Statistical Standards  Data Sources  Questionnaire design and content  Survey design  Data processing  Data quality and evaluation  Dissemination  Annex: Country examples - details of existing e- government surveys  Other annexes (these could include more technical details, other core ICT indicators etc)

14. 14 The Way forward (2012)  On the Core Indicators Framework  Translated into Portuguese by Brazil: January  Arabic version translated by Egypt: April  English version being printed: June  Translation into French by ECA: June-July  On the Manual for Measuring e-Government  Consultancy services: June-September  Capacity Building on use of the manual: October  Review: November-December  Printing: December  Translation into French, Portuguese, Arabic: From December

15. www.uneca.org/istd Thank you