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CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 1 Measuring ICT in Singapore Global Event on Measuring the Information Society Presented by Ng Cher Keng Director, Strategic Planning Division Infocomm Development Authority of Singapore (IDA) 29 May 2008
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 2 Contents > Background > Data Sources / Data Collection and Analysis > Indicators Generated - Examples > Data Dissemination > Measuring ICT Our Commitment Challenges faced Our Strategy > Concluding Remarks
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 3 Background - Decentralised Statistical System National Statistical Authority Singapore Department of Statistics (DOS) Labour, Employment and Wages Ministry of Manpower Money & Banking Monetary Authority of Singapore Manufacturing Economic Development Board ICT Infocomm Development Authority of Singapore (IDA) Others Tourism Singapore Tourism Board
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 4 Background - Division of Work > Official statistics are collected / compiled by: National Statistical Authority (Singapore Department of Statistics or DOS) Research and Statistics Units (or RSUs) in ministries and various other public sector agencies > RSUs can better focus on data / statistics in their respective sectors, based on domain expertise Resulting in closer contact / greater interaction between statistical personnel / data users, leading to more relevant statistics being collected / analysed for policy-making / reference
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 5 Background – Purpose > Policy Objective Working towards IDAs strategic goal of cultivating a vibrant and competitive ICT industry; and an ICT-savvy workforce and society > Indicators are needed to help: Monitor and analyse trends / development in the Singapore ICT landscape, contributing to: Policy formulation / review; and target-setting / progress review for Singapores latest ICT masterplan Intelligent Nation 2015(iN2015) International benchmarking of Singapores progress / developments in the ICT landscape Identify gaps / weaknesses for improvement and opportunities for development Assess IDAs corporate Key Performance Indicators (KPIs)
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 6 IDAs Vision, Mission & Strategic Goal > Vision: Singapore: An Intelligent Nation, A Global City, powered by ICT > Mission: To develop the ICT cluster as a major engine of growth and to leverage ICT for economic and social development > Strategic Goal: To cultivate a vibrant and competitive ICT sector in Singapore - one that attracts foreign investment and sustains long-term GDP growth thru innovative ICT technology development, deployment and usage in Singapore - in order to enhance the global economic competitiveness of Singapore
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved Intelligent Nation … Creation Singapores ICT Masterplans Connected Singapore … Connectedness … Convergence Infocomm … Connectivity and Content IT2000 … Communications National IT Plan Singapore National IT Plan 1986 Computerisation National Computerisation Plan
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 8 iN2015 Vision: Singapore: An Intelligent Nation, A Global City, powered by ICT iN2015 Desired Outcomes > Enriched lives thru ICT > Enhanced economic competitiveness and innovation thru ICT > Increased growth and competitiveness of the ICT industry
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 9 #1#1 in the world in harnessing ICT to add value to the economy and society 2 -fold increase in VA of ICT sector to S$26Bn 3 -fold increase in ICT export revenue to S$60Bn 80,000 additional jobs 90 % of homes using broadband 100 % PC ownership in homes with school-going children iN2015s goals…
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 10 Background: Mapping IDAs corporate outcomes to iN2015 goals IDA Corporate Outcomes iN2015 Goals Outcome 1: Enhanced economic competitiveness of Singapore thru exploitation of ICT # 1 in the world in harnessing ICT to add value to the economy and society 90% household broadband penetration 100% PC-ownership in homes with school-going children Outcome 2: Growth and competitiveness of the ICT industry 2-fold increase in VA of the ICT industry to S$26Bn 3-fold increase in ICT export revenue to S$60Bn 80,000 additional jobs in the ICT industry Outcome 3: Impactful and effective organisation
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 11 Data Sources > Administrative data - Primarily telecom-related > Stand-alone ICT surveys Admin Data (Provided Monthly) Unit SizeIndicators Generated (examples) Telecom Subscriptions and Volume / Usage Telecom Licensees300Fixed Line Household Penetration; Mobile Penetration; Household Broadband Penetration Annual SurveysSampling UnitSample Size Indicators Generated (examples) ICT Usage by Households and Individuals Residential Addresses 10,000Household PC/Internet penetration; HH with school-going children ICT Usage by EnterprisesEnterprises14,000Business PC/Internet penetration; Internet Activities; ICT Security Practices; Barriers to ICT Adoption ICT ManpowerEnterprises14,000ICT manpower profile ICT IndustryEnterprises6,000ICT industry profile
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 12 Data Collection / Analysis (Survey) > Questionnaire formulation Considers international best practices and approaches recommended by Eurostat, ITU, OECD, UNCTAD etc Internal validation by relevant line functions in IDA External validation thru pilots with businesses / individuals > Data Collection Other than HH survey, self-administered questionnaires for all other surveys submitted online or via postal system supported by: Telephone clarification Face-to-face interviews HH survey fieldwork outsourced > Analysis Data analysis and interpretation by IDA
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 13 ICT Indicators (Examples) - Fixed Line / Mobile Penetration Source: IDA Admin Data
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 14 ICT Indicators (Examples) - Dial-up / Broadband Penetration Source: IDA Admin Data
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 15 …with higher broadband speeds take-up Source: IDA Admin Data
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 16 ICT Indicators Generated - Examples > At the household level Access to Internet by housing type PC penetration by households with school-going children Household Access to the Internet by Housing Type Home computer penetration by households with school-going children
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 17 ICT Indicators Generated - Examples > At the individual level Computer Users Internet Users Computer Users Internet Users
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 18 Indicators Generated - Examples > At the enterprise level ICT usage by Industries; Type of online activities ICT Usage by Industry Online Activities
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 19 Indicators Generated - Examples > ICT Industry Revenue; Domestic/Export Revenue
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 20 Indicators Generated - Examples > ICT manpower profile Employed ICT Manpower ICT Manpower by Gender ICT Manpower by Age
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 21 Tracking iN2015 Progress
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 22 Tracking iN2015 Progress - Some ICT Rankings Rankings WEF Global IT Report1 st 2 nd 3 rd 5 th EIU e-Readiness Rankings11 th 13 th 6 th IMD World Competitiveness Yearbook - Tech Infrastructure sub-factor3 rd 2 nd Accenture e-Gov3 rd -1 st - UN e-Gov Survey - e-Readiness Index - e-Participation Index 7 th 2 nd rd 10 th ----
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 23 Data Dissemination > Internal audience: Detailed management report > External audience: Key indicators and survey reports are posted on the IDA Internet website
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 24 Measuring ICT - Our Commitment > Reliability and Accuracy We seek to benchmark ourselves against international best practices in statistical activities and adopt quality assurance standards > Timeliness and Accessibility We strive for the earliest possible release of survey findings, and widest dissemination to various stakeholder groups, taking into account resources considerations > Sustainability and Relevance We aim to improve the focus of survey work and enhance the relevance of survey findings, which meet the needs of various stakeholder groups, including reducing respondent fatigue
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 25 Measuring ICT - Challenges Faced > Usefulness / Value of Surveys How to ensure continued relevance of survey findings? > Accuracy / Timeliness How to enhance accuracy and ensure timely availability of survey findings as inputs for policy formulation / review? > Costs / Sustainability How to weigh between scale / scope of surveys, fieldwork period and timeliness / accuracy of survey findings against survey costs and balance stakeholders / respondents needs? > Respondent fatigue How to manage requirements from other departments / agencies and distinguish between good-to-have / must-have data items? > Decentralised statistical system How to better co-ordinate activities and align common concepts and methodology (e.g. common imputation approach)?
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 26 Measuring ICT - Our Strategy > Manage expectations of stakeholders Growing demand for all kinds of statistics places increasing strain on our resources and survey respondents and licensees Balance needs and consider resource constraints => focus and prioritise > Leverage on IDAs various roles As the ICT industry promoter / developer, including as the telecom regulator As the Government CIO As Cluster Developer using ICT > Promote data sharing amongst agencies, where possible Data sharing based on whole-of-government focus with appropriate safeguards on data privacy, handling and security > Explore alternatives, where appropriate Outsource data collection Consider biennial coverage in surveys Consider private sector survey findings
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 27 Visualising IDAs 3 Roles 1. ICT Industry Developer Developing vibrant and competitive ICT industry 2. Government CIO Masterplanning, project-managing, implementing ICT systems and capabilities for Government 3. Cluster Developer using ICT Spearheading transformation of key economic sectors, Government and society thru more sophisticated and innovative use of ICT ICT Industry Developer Technology Cluster Developer using ICT Government CIO ICT Infrastructure ICT Manpower Development ICT Security International Engagement ICT Policy Corporate Functions Singapore: An Intelligent Nation, a Global City, Powered by ICT
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 28 Concluding Remarks > ICT measurement is tool / means to an end > Support / Inputs of stakeholders is critical: Stakeholder / User demand-driven survey work ensures continued value, relevance of scope and clarity in focus Also helps to raise staff morale and motivation when work is meaningful, useful and appreciated
CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 29 SINGAPORE: AN INTELLIGENT NATION, A GLOBAL CITY POWERED BY INFOCOMM
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