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Internet in Oman ITU-May 2001 Saleem Jawad Al-Khabori

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Presentation on theme: "Internet in Oman ITU-May 2001 Saleem Jawad Al-Khabori"— Presentation transcript:

1 .. .. . . . Internet in Oman ITU-May 2001 Saleem Jawad Al-Khabori
Saleem Jawad Al-Khabori Internet Business Unit Oman Telecommunications Company

2 Oman Telecommunications Company (OMANTEL)
Internet in Oman Introduction Oman Internet Overview e-Business status Who is on the net Who is not on the net Support function Final note Oman Telecommunications Company (OMANTEL)

3 Oman Telecommunications Company (OMANTEL)
Oman in brief Oman occupies the South-Eastern corner of the Arabian Peninsula. (Third largest country in the Arabian Peninsula) Population 2,325,000 Omani ,729,000 Expatriates ,000 Total land area 309,500 sq. kms. GDP (1999) RO 6,125.2 million Education circa boys & girls aged 6-18 in school Life expectancy Birth rate increase 2.5% Tele. Density Fixed per 100 GSM per 100 Oman Telecommunications Company (OMANTEL)

4 Oman Telecommunications Company (OMANTEL)
Employment in Oman Oman Telecommunications Company (OMANTEL)

5 Oman Telecommunications Company (OMANTEL)
His Majesty Sultan Qaboos bin Said has made Telecommunications expansion a priority since 1970. Oman Telecommunications Company (Omantel) is the sole telecommunications service provider in the Sultanate of Oman. Omantel’s present network is able to meet telecommunications demands of 80% of the main populated areas and today more tan 98% of the households in the urban areas have telephone service. Omantel offers GSM, PSTN (all digital exchanges) in addition to other services such as telex, Directory Assistance, marine radio, ship-to-shore, paging, Voic , data network and Satellite based services, VSAT services and recently launched pre-paid GSM and Calling card services based on Intelligent Network (IN) platform. A few months ago, a Geographical Information System (GIS) was commissioned to help manage local telephone network. The system will be used to manage outside/inside plant including coax and fiber cables. Oman Telecommunications Company (OMANTEL)

6 Oman Telecommunications Company (OMANTEL)
Oman Internet Launch date January 1997 Initial capacity 48 modem lines w/ 1 Mbps link Modem lines To date 3600 Total Bandwidth 29 Mbps Ratio 10 users to 1 modem Subscription to date 33,280+ Leased line subscribers 52  Cyber Cafes 40+ Average monthly subscription rate 1500+ Oman Telecommunications Company (OMANTEL)

7 Oman Internet

8 Oman Telecommunications Company (OMANTEL)
Services Dial-up Web Hosting Domain Name Registration Log’n Surf (charged to telephone line) Internet Cyber Café Banner Advertisement Free Internet Access from Overseas Advertisement Government Package VOIP Mobile Data Service (Internet on GSM) Oman Telecommunications Company (OMANTEL)

9 Oman Telecommunications Company (OMANTEL)
Oman Internet Cache Flow Cache Engines, Caches web-pages, FTP and soon will cache stream. 6 Cisco Content Switches, it offers Layer 7 switching and protects the network from Denial of Service attacks.  Netranger Intrusion detection System Monitors the traffic flow, it logs and protects against hack attempts.  Web servers such as Apache, Netscape Enterprise and Microsoft IIS, based on the type of application customers require such as ASP, PHP, Java Servlet.  Mail server used is Netscape Messaging Server 4.15. Oman Telecommunications Company (OMANTEL)

10 Real-Time Internet Billing System
Infranet (Portal Systems, Inc.) Commissioned in December 2000 Features: Real-time authentication: check for duplicate log-ins and passwords to prevent fraud. Real-time authorization:ensures that subscribers have credit available. Sophisticated rating engine:immediately debits multiple revenue and non-monetary resources, such as bandwidth and quality service. Powerful pricing tool: quickly creates and changes prices for products and services without programming Oman Telecommunications Company (OMANTEL)

11 Oman Telecommunications Company (OMANTEL)
Oman Internet Oman Telecommunications Company (OMANTEL)

12 Oman Telecommunications Company (OMANTEL)
Infrastructure Firewall Oman Telecommunications Company (OMANTEL)

13 Oman Telecommunications Company (OMANTEL)
Oman Internet Internet Billing & Operation Transmission & Exchange Customer Care Internet Dept. Network Services Customer Service Oman Telecommunications Company (OMANTEL)

14 Omantel’s e-Business readiness!
We are at the final stages of concluding our plans to enter e-Business arena. Oman Telecommunications Company (OMANTEL)

15 e-business payment network
Oman Telecommunications Company (OMANTEL)

16 Oman Telecommunications Company (OMANTEL)
Internet security issues Confidentiality: Due to the nature of the Internet or any electronic media one is never sure that the sent information will only be viewed by the intended person Non-Repudiation: A threat that the requestor of a certain transaction will deny issuing the request Authentication: When doing business on the Internet, the lack of physical contact creates doubts about the identity of the other party Integrity: Without certain security and precaution measures, one will not know that data has been tampered with. Oman Telecommunications Company (OMANTEL)

17 Oman Telecommunications Company (OMANTEL)
Payment Services infrastructure Credit Card Processing SSL & SET Authorization & Capture (Real time & Batch) Reversal & Credits Split shipments Recurring/Installments Multi-Currency Local bank support/merchant accounts E-checks Direct Debit Electronic bill payment Oman Telecommunications Company (OMANTEL)

18 Oman Telecommunications Company (OMANTEL)
E-Government Dynamics Drivers Businesses need it Citizens want it Improved services Public Image Substantial cost savings Oman Telecommunications Company (OMANTEL)

19 Government to Business services
Utility bill payments License applications Automobile licenses/registration Traffic fines payment Building permit applications Birth/Marriage/Death certificates Municipal services Oman Telecommunications Company (OMANTEL)

20 Oman Telecommunications Company (OMANTEL)
Internet Tariff Dial-up Since 1997 the tariff has been changed 3 times. Internet connection charges in Oman are as follow: Setup Fee (one time) RO Approx. $ 25.00 Fixed Monthly Charge RO Approx. $ 5.00 Usage per Hour RO Approx. $ 0.45 Connection charge Toll free Log’n Surf (charged to RO 0.025/Minute Approx. $ 0.06 dialing telephone number) 1 Omani Rial = 1000 baiza 1 Omani Rial = $ 2.50 Oman Telecommunications Company (OMANTEL)

21 Internet leased line tariff
Speed Cost R.O. Eqv. US$ 64 450 1,190 128 800 2,080 256 1,500 3,900 512 2,800 7,280 1024 5,200 13,520 2048 9,5000 9,500 Set-up Between 260 to 320 40% discount available for Health, Education and selective Gov’t organizations. Oman Telecommunications Company (OMANTEL)

22 Internet leased line customers by speed
64 MB 48% 128 MB 42% 2048 MB 4% 512 MB 2% 256 MB 64 MB 128 256 512 2048 Oman Telecommunications Company (OMANTEL)

23 Oman Telecommunications Company (OMANTEL)
Oman Internet growth Oman Telecommunications Company (OMANTEL)

24 Oman Telecommunications Company (OMANTEL)
Gender Count Female Male The above figure includes terminated account. Oman Telecommunications Company (OMANTEL)

25 Government sector Internet accounts
Embassy Government Oman Telecommunications Company (OMANTEL)

26 Oman Telecommunications Company (OMANTEL)
Institutions 160 Private Institutions (40 supported by the Gov’t) 16 Medical Institutions 970 state schools, additional 226 new schools built in 2000 Oman Telecommunications Company (OMANTEL)

27 Oman Telecommunications Company (OMANTEL)
By profession Accounting/Finance COM Computer related (IS, MIS, DP) Computer related (WWW) Consulting Customer service/support DOC EMP ENG Education/training Oman Telecommunications Company (OMANTEL)

28 Oman Telecommunications Company (OMANTEL)
By profession Engineering Executive/senior management General administrative/supervise Government/Military LAW Manufacturing/production/operation 87 Professional services (medical) Research and development Retired Sales/marketing/advertising Self-employed/owner Student TEC Unemployed/Between Jobs Non-specified Oman Telecommunications Company (OMANTEL)

29 Traffic (Backbone Utilization)
Average In 13% Out 87% Oman Telecommunications Company (OMANTEL)

30 Average usage by category (Omantel)
Time duration Number of users less than 1 Min 55  Between 1 to 5 Mins Between 5 to 15 Mins Between 15 to 30 Mins   Between 30 Mins. to 2 Hrs   2+ Hrs Oman Telecommunications Company (OMANTEL)

31 Oman Telecommunications Company (OMANTEL)
Usage by category Oman Telecommunications Company (OMANTEL)

32 Oman Telecommunications Company (OMANTEL)
By nationality Number of subscribers Subscribers from: 1000+ Bangladesh, India, Oman, Egypt, Pakistan, Philippines, 200+ Jordan,Srilanka, Sudan, Syria, Tunisia, UAE, UK 25-150 Australia, Bahrain, China, Iceland, Indonesia, Iran, Iraq, Lebanon, Morocco, Nepal, Netherlands, Somalia, South Africa, Saudi Arabia, Tanzania, USA, Yemen Less than 25 Several countries including, France, Algeria, Ireland, Japan, Kuwait, Kenya, Malaysia, Mali, Libya, and others. Oman Telecommunications Company (OMANTEL)

33 Real-Time Internet Billing System
Portal Systems, Inc. Infranet Commissioned in December 2000 Features: Real-time authentication: enables Omantel to check for duplicate log-ins and passwords to prevent fraud Real-time authorization: ensures that subscribers have credit available. Sophisticated rating engine: immediately debits multiple revenue and non-monetary resources, such as bandwidth and quality of service. Discounting Features: Volume, tiered, promotional and time-of-day or day-of-week discounts Powerful pricing tool:Quickly creates and changes prices for products and services without programming. Oman Telecommunications Company (OMANTEL)

34 Oman Telecommunications Company (OMANTEL)
PC Penetration Government 20,000 Education 15,000 Business 30,000 Home 20,000 Source: various local suppliers working with International consulting companies Oman Telecommunications Company (OMANTEL)

35 Average daily e-mail activity
POP 69,930 SMTP 22, send via Oman Internet Subscribers SMTP 102,791 received to Oman Internet Mail Server Oman Telecommunications Company (OMANTEL)

36 Oman Telecommunications Company (OMANTEL)
Technical Support Average daily calls answered between 8.00 a.m p.m. 834 Calls missed Average hold time before a representative answers 1Min,18 secs. Most calls are for: Password issues (forgetting Login, ) 45% Dial-up, and DNS setup 25% Internet Surfing % General inquiry on subscription and Internet 5% Billing inquiry and disconnections 8% Unable to login to Internet 4% Technical enquiry 3% Oman Telecommunications Company (OMANTEL)

37 Oman Telecommunications Company (OMANTEL)
Internet Demography Oman Telecommunications Company (OMANTEL)

38 Final Note: Issues, Focus, Challenges and Opportunities
Penetration of School connectivity to Internet is low e-Bus, e-Gov, e-Anything- Policy and Regulation Data Gathering and Accuracy Improved services PC penetration Broadband Bandwidth, bandwidth, bandwidth…never enough! Oman Telecommunications Company (OMANTEL)

39 Oman Telecommunications Company (OMANTEL)
Contd…Final note Each computer with an Internet or connection supports an average of three users. This puts current estimates of 114,000 users amongst 2,325,000 people in the Sultanate of Oman which works out at about one Internet user for every 20 people, compared to world average of about one user for every 38 people and in North America and European average of about one in every 4 people. (The UNDP World Development Report). Oman Telecommunications Company (OMANTEL)


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