2. http://www.flickr.com/photos/centralsussexcollege/9517992068/in/set-72157635085822304/http://creativecommons.org/licenses/by-nc-nd/4.0/

5. Personal Tutor Information and Advice e.g. "I have broken my leg and can’t get into uni" Personal Tutor Information and Advice e.g. "I have broken my leg and can’t get into uni" Peer Mentor Advice from another student's perspective e.g. "What is the best time to look for 2 nd year accommodation" Peer Mentor Advice from another student's perspective e.g. "What is the best time to look for 2 nd year accommodation" Stage Co-ordinator Advice on any programme problems. e.g. "I have clashing deadlines" Stage Co-ordinator Advice on any programme problems. e.g. "I have clashing deadlines" Transition Officer Information, Advice, Help and Support for Any issues. Transition Officer Information, Advice, Help and Support for Any issues. Module Leader Academic advice on modules. e.g. "I don’t understand variables" Module Leader Academic advice on modules. e.g. "I don’t understand variables" Staff Student Representative Can give anonymous feedback back to the school e.g. "We want a new vending machine" Staff Student Representative Can give anonymous feedback back to the school e.g. "We want a new vending machine" Pastoral Issues Programme Issues Academic

6. http://www.flickr.com/photos/frugalbinx/2665512679/

12. Questionnaire Results 128 Respondents Q1) I was made to feel welcome when I first arrived 100% Q2) I have been able to contact Laura whenever I needed help 100% Q2) I have been able to contact my tutor and get help when I have needed it 73%

17. “Everyone made me feel welcome” “So far, so good. Student support is excellent at this university! Glad to be here!” “I have no problem contacting any of them, depending on the problem” “More programming practical time for programming newcomers” “I would love to be able to attend more small group tutorials on difficult subjects like maths.” “Maybe a lecture that formally teaches you how to style your essay and your coursework e.g. example from previous years or mistakes usually made.” “A lecture on progression in Welcome Week”