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Strategic Thrust: Service Delivery Presented by Geoffrey Love

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1 Strategic Thrust: Service Delivery Presented by Geoffrey Love
World Meteorological Organization Working together in weather, climate and water WMO XV-RA V/Doc. 4.7 Expected Result 7 ENHANCED CAPABILITIES OF MEMBERS TO PROVIDE AND USE WEATHER AND CLIMATE, WATER AND ENVIRONMENTAL APPLICATIONS AND SERVICES Strategic Thrust: Service Delivery Presented by Geoffrey Love D/WDS WMO; WDS

2 Introduction Highlights of XV RA-V Doc. 4.7: User focus;
WMO Highlights of XV RA-V Doc. 4.7: User focus; Improved products and services; Service delivery; Socio-economic issues related to weather, climate and environmental applications; Capacity-building and training; and Quality management. XV-RA V/Doc. 4.7

3 The Session is requested to:
Refer to XV-RA V/Rep. 4.7: Progress/Activity Report, for clarification and further information of the draft text; Adopt the draft text in XV-RA V Doc4.7 for inclusion in the general summary of XV-RA V.

4 PWS: User Focus (4.7.1 - 4.7.2) PWS in User Focus
WMO Public Weather Services Programme (PWSP) helps Members develop user focus in service delivery: through complete understanding of user requirements; and Response to expressed needs by users; Members should pay attention to user focus to ensure that NMHSs retain: Credibility, and Public and political support.

5 PWS: Improved Products and Services Severe Weather Forecasting and DRR Demonstration Project (SWFDDP) (4.7.3) Association is requested to encourage Members to implement the PWS component of the RA V SWFDDP for: Improved coordination with media & disaster management authorities; Public education and outreach activities; Increased public understanding of products and their application; user-based service assessment of the quality of service delivery by NMHSs to users.

6 PWS: Service Delivery WMO Strategy for Service Delivery (4.7.6)
WMO Strategy for Service Delivery developed by the Executive Council Working Group on Disaster Risk Reduction and Service Delivery (EC-WG DRR & SD); To guide NMHSs in the provision and delivery of services that incorporate : user needs and performance metrics.

7 PWS: Service Delivery PWS Service Delivery Task Team (4.7.7)
Association is requested to establish a Task Team within the Working Group on Services to address PWS-related service delivery issues including: User focus in service delivery; Dissemination and Communication of severe weather warnings; Cooperation with the media; social and economic benefits of weather, water and climate services; Building capacities of NMHSs to deliver services.

8 PWS: Service Delivery PWS Symposium (4.7.8)
Members encouraged to use the recommendations of PWS Symposium (Geneva, Dec. 2007) with respect to: Madrid Action plan; Developing capacities of NMHSs in key service delivery; The challenges and best practices in the delivery of weather, climate and water services; Education and capacity building Symposium Proceedings available at

9 LTD conceptualized in 2007 to help NMHSs:
PWS: Service Delivery PWS “Learning Through Doing” (LTD) projects (4.7.9) LTD conceptualized in 2007 to help NMHSs: Improve communication with user sectors; Improve range of products and services; and Improve services delivery. Successfully implemented in Madagascar to serve the health sector; Chile, Peru and Panama LTD Pilot Projects establishing partnership between NMHSs and agriculture, fisheries, health and transport; RA V Members may consider initiating LTD.

10 PWS: Service Delivery World Weather Information Service (WWIS) (4. 7
17 out of 22 RA V Members participate in WWIS; Has about 10 million visits per Month; won the Stockholm Challenge Award in 2008; Members to enhance their participation in the WWIS Website

11 PWS: Service Delivery Severe Weather Information Centre (SWIC) (4. 7
SWIC serves public and media with information on tropical cyclones, heavy pptn and strong Wind; RAV participants: Australia Bureau of Meteorology, Fiji RSMC Tropical Cyclone Centre in Nadi, Malaysian Meteorological Service and New Zealand TCWC in Wellington. Has over 1 million visits per month. Members to use the SWIC Website .

12 PWS: Socio-Economic Issues Related to Weather, Climate and Environmental Applications. The WMO Forum ( – ) WMO Forum: Social and Economic Benefits and Applications of Weather, Climate and Water Services: Comprised of NMHSs, Governments, NGOs, World Bank, Academia, user sectors, and Media; Assists PWSP in leading implementation of Madrid Action Plan (MAP). The Forum helped PWSP establish Socio-Economic Benefits (SEB) Website for decision-support tools and case studies; Members to use the Website as a resource, and also to contribute content to the site.

13 PWS: Capacity Building and Training Guidelines (4.7.15)
Guidelines produced since the last session: PWS Strategy for Developing Public Education and Outreach; Guidelines on Capacity Building Strategies in Public Weather Services; Examples of Best Practice in Communicating Weather Information; Guidelines on Communicating Forecast Uncertainty; Supplement to Guidelines on Meteorology and Air Quality Forecasts; All publications available at

14 PWS: Capacity Building and Training Training (4.7.16)
Four (4) training events took place during the intersession period; PWS to be included in training curricula of WMO Regional Training Centres (RTCs).

15 Agricultural Meteorology (AGM): User Focus User Focus Recommendations (4.7.18 – 4.7.19)
Members encouraged to use a combination of locally adapted traditional farming technologies, and seasonal forecasts. (International Workshop on Agrometeorological Risk Management, New Delhi, India, Oct 2006); also Climate change projections should be incorporated into NMHSs’ agrometeorological products; and NMHSs should develop and implement communication plans including media training and effective feedback from users: (International Workshop, University of South Queensland, USA, May 2009)

16 AGM: User Focus Farmers Roundtable Sessions (4.7.20)
International Workshop at University of South Queensland, Australia, May 2009 indicated: Farmers preferred free accurate climate forecasts to free seed and fertilizer. Association requested to encourage farmer round-table sessions in AGM meetings and workshops as an effective user-focus practice.

17 AGM: Improved Products and Services Task Team on Agrometeorology (4. 7
Association is requested to establish a Task Team on Agrometeorology for: Reviewing and recommending applications of seasonal forecasts; Developing and implementing communication plans; Media training.

18 AGM: Service Delivery The WAMIS website (4.7.24)
World Agrometeorological Information Service (WAMIS) Website assisting Members to disseminate their products; Products from 50 countries or institutions available on WAMIS; Over 90,000 visits to the Website in 2009; Members to take advantage of WAMIS to disseminate their products.

19 Marine Meteorology & Oceanography (MMO): User Focus The JCOMM survey (4.7.26)
The JCOMM survey revealed considerable room for improvement with regard to both quality and content of services to Mariners (full report at ; To urge Members to take appropriate actions to improve services.

20 MMO: Improved Products and Services Transmitting Graphical Products to Mariners (4.7.28)
Association is requested to endorse recommendation by JCOMM-III (Marrakech, Morocco, Nov 2009) to develop standards for other products similar to the successful IHO standards of sea ice information in Electronic Navigation Chart (ENC) systems.

21 MMO: Service Deliver The GMDSS Weather Website (4.7.29)
Association commends Members for contributing to GMDSS-Weather Website, managed by Météo-France; Website include products prepared for International NAVTEX dissemination in future; Association to urge Members to disseminate products through the GTS and to provide metadata.

22 MMO: Improved Products and Services Quality Management (QM) (4.7.32)
Considering IMO resolution A.705(17) on application of standards in marine services; To urge Members to develop Quality Management System (QMS) for provision of Marine services; Workshop on Maritime Services planned, Melbourne Australia, May 2010.

23 Quality Management System (QMS):
Aeronautical Meteorology (AEM) Quality Management System (QMS) (4.7.33) Quality Management System (QMS): Urgent since QMS for aviation is applicable in 2012; Association to request RA V Members who are not yet compliant to take necessary steps to be compliant.

24 AEM: Service Delivery Trial SIGMET-related advisories (4.7.36)
Members to support trial issuance of SIGMET-related advisories, planned for 2011 in the Region, as recommended by the second meeting of Meteorological Warning Study Group (METWSG) to; Ease pressure from aviation to establish a regional SIGMET system bypassing Members.

25 Atmospheric Environment Research (AER) Improved Products and Services (4.7.37 to 4.7.38)
Joint GURME and EANET workshop on chemical transport modeling in 2010 in RA V; To request Members to work with health authorities for improvement of UV Index (UVI).

26 Thank you

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