Presentation on theme: "Strategic Thrust: Service Delivery Presented by Geoffrey Love"— Presentation transcript:
1 Strategic Thrust: Service Delivery Presented by Geoffrey Love World Meteorological Organization Working together in weather, climate and waterWMOXV-RA V/Doc. 4.7Expected Result 7ENHANCED CAPABILITIES OF MEMBERS TO PROVIDE AND USE WEATHER AND CLIMATE, WATER AND ENVIRONMENTAL APPLICATIONS AND SERVICESStrategic Thrust: Service DeliveryPresented by Geoffrey LoveD/WDSWMO; WDS
2 Introduction Highlights of XV RA-V Doc. 4.7: User focus; WMOHighlights of XV RA-V Doc. 4.7:User focus;Improved products and services;Service delivery;Socio-economic issues related to weather,climate and environmental applications;Capacity-building and training; andQuality management.XV-RA V/Doc. 4.7
3 The Session is requested to: Refer to XV-RA V/Rep. 4.7: Progress/Activity Report, for clarification and further information of the draft text;Adopt the draft text in XV-RA V Doc4.7 for inclusion in the general summary of XV-RA V.
4 PWS: User Focus (4.7.1 - 4.7.2) PWS in User Focus WMO Public Weather Services Programme (PWSP) helps Members develop user focus in service delivery:through complete understanding of user requirements; andResponse to expressed needs by users;Members should pay attention to user focus to ensure that NMHSs retain:Credibility, andPublic and political support.
5 PWS: Improved Products and Services Severe Weather Forecasting and DRR Demonstration Project (SWFDDP) (4.7.3)Association is requested to encourage Members to implement the PWS component of the RA V SWFDDP for:Improved coordination with media & disaster management authorities;Public education and outreach activities;Increased public understanding of products and their application;user-based service assessment of the quality of service delivery by NMHSs to users.
6 PWS: Service Delivery WMO Strategy for Service Delivery (4.7.6) WMO Strategy for Service Delivery developed by the Executive Council Working Group on Disaster Risk Reduction and Service Delivery (EC-WG DRR & SD);To guide NMHSs in the provision and delivery of services that incorporate :user needs andperformance metrics.
7 PWS: Service Delivery PWS Service Delivery Task Team (4.7.7) Association is requested to establish a Task Team within the Working Group on Services to address PWS-related service delivery issues including:User focus in service delivery;Dissemination and Communication of severe weather warnings;Cooperation with the media;social and economic benefits of weather, water and climate services;Building capacities of NMHSs to deliver services.
8 PWS: Service Delivery PWS Symposium (4.7.8) Members encouraged to use the recommendations of PWS Symposium (Geneva, Dec. 2007) with respect to:Madrid Action plan;Developing capacities of NMHSs in key service delivery;The challenges and best practices in the delivery of weather, climate and water services;Education and capacity buildingSymposium Proceedings available at
9 LTD conceptualized in 2007 to help NMHSs: PWS: Service Delivery PWS “Learning Through Doing” (LTD) projects (4.7.9)LTD conceptualized in 2007 to help NMHSs:Improve communication with user sectors;Improve range of products and services; andImprove services delivery.Successfully implemented in Madagascar to serve the health sector;Chile, Peru and Panama LTD Pilot Projects establishing partnership between NMHSs and agriculture, fisheries, health and transport;RA V Members may consider initiating LTD.
10 PWS: Service Delivery World Weather Information Service (WWIS) (4. 7 17 out of 22 RA V Members participate in WWIS;Has about 10 million visits per Month;won the Stockholm Challenge Award in 2008;Members to enhance their participation in the WWIS Website
11 PWS: Service Delivery Severe Weather Information Centre (SWIC) (4. 7 SWIC serves public and media with information on tropical cyclones, heavy pptn and strong Wind;RAV participants:Australia Bureau of Meteorology,Fiji RSMC Tropical Cyclone Centre in Nadi,Malaysian Meteorological Service andNew Zealand TCWC in Wellington.Has over 1 million visits per month.Members to use the SWIC Website .
12 PWS: Socio-Economic Issues Related to Weather, Climate and Environmental Applications. The WMO Forum ( – )WMO Forum: Social and Economic Benefits and Applications of Weather, Climate and Water Services:Comprised of NMHSs, Governments, NGOs, World Bank, Academia, user sectors, and Media;Assists PWSP in leading implementation of Madrid Action Plan (MAP).The Forum helped PWSP establish Socio-Economic Benefits (SEB) Website for decision-support tools and case studies;Members to use the Website as a resource, and also to contribute content to the site.
13 PWS: Capacity Building and Training Guidelines (4.7.15) Guidelines produced since the last session:PWS Strategy for Developing Public Education and Outreach;Guidelines on Capacity Building Strategies in Public Weather Services;Examples of Best Practice in Communicating Weather Information;Guidelines on Communicating Forecast Uncertainty;Supplement to Guidelines on Meteorology and Air Quality Forecasts;All publications available at
14 PWS: Capacity Building and Training Training (4.7.16) Four (4) training events took place during the intersession period;PWS to be included in training curricula of WMO Regional Training Centres (RTCs).
15 Agricultural Meteorology (AGM): User Focus User Focus Recommendations (4.7.18 – 4.7.19) Members encouraged to use a combination of locally adapted traditional farming technologies, and seasonal forecasts. (International Workshop on Agrometeorological Risk Management, New Delhi, India, Oct 2006); alsoClimate change projections should be incorporated into NMHSs’ agrometeorological products; andNMHSs should develop and implement communication plans including media training and effective feedback from users: (International Workshop, University of South Queensland, USA, May 2009)
16 AGM: User Focus Farmers Roundtable Sessions (4.7.20) International Workshop at University of South Queensland, Australia, May 2009 indicated: Farmers preferred free accurate climate forecasts to free seed and fertilizer.Association requested to encourage farmer round-table sessions in AGM meetings and workshops as an effective user-focus practice.
17 AGM: Improved Products and Services Task Team on Agrometeorology (4. 7 Association is requested to establish a Task Team on Agrometeorology for:Reviewing and recommending applications of seasonal forecasts;Developing and implementing communication plans;Media training.
18 AGM: Service Delivery The WAMIS website (4.7.24) World Agrometeorological Information Service (WAMIS) Website assisting Members to disseminate their products;Products from 50 countries or institutions available on WAMIS;Over 90,000 visits to the Website in 2009;Members to take advantage of WAMIS to disseminate their products.
19 Marine Meteorology & Oceanography (MMO): User Focus The JCOMM survey (4.7.26) The JCOMM survey revealed considerable room for improvement with regard to both quality and content of services to Mariners (full report at ;To urge Members to take appropriate actions to improve services.
20 MMO: Improved Products and Services Transmitting Graphical Products to Mariners (4.7.28) Association is requested to endorse recommendation by JCOMM-III (Marrakech, Morocco, Nov 2009) to develop standards for other products similar to the successful IHO standards of sea ice information in Electronic Navigation Chart (ENC) systems.
21 MMO: Service Deliver The GMDSS Weather Website (4.7.29) Association commends Members for contributing to GMDSS-Weather Website, managed by Météo-France;Website include products prepared for International NAVTEX dissemination in future;Association to urge Members to disseminate products through the GTS and to provide metadata.
22 MMO: Improved Products and Services Quality Management (QM) (4.7.32) Considering IMO resolution A.705(17) on application of standards in marine services;To urge Members to develop Quality Management System (QMS) for provision of Marine services;Workshop on Maritime Services planned, Melbourne Australia, May 2010.
23 Quality Management System (QMS): Aeronautical Meteorology (AEM) Quality Management System (QMS) (4.7.33)Quality Management System (QMS):Urgent since QMS for aviation is applicable in 2012;Association to request RA V Members who are not yet compliant to take necessary steps to be compliant.
24 AEM: Service Delivery Trial SIGMET-related advisories (4.7.36) Members to support trial issuance of SIGMET-related advisories, planned for 2011 in the Region, as recommended by the second meeting of Meteorological Warning Study Group (METWSG) to;Ease pressure from aviation to establish a regional SIGMET system bypassing Members.
25 Atmospheric Environment Research (AER) Improved Products and Services (4.7.37 to 4.7.38) Joint GURME and EANET workshop on chemical transport modeling in 2010 in RA V;To request Members to work with health authorities for improvement of UV Index (UVI).